- Gaming and consoles
- Nintendo Switch
2160-8006
Nintendo 2160-8006 on Nintendo Switch: connection test does not complete
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The connection test to Nintendo's services did not finish and showed 2160-8006 (the same page covers 2160-8007). Take the console out of the dock, bring it within 3 to 4 metres of the router, restart it and set up a new internet connection.
Safety first
Stop and check this first
- A wired connection with a dock without a LAN port needs a USB LAN adapter; on Nintendo Switch Lite, a licensed accessory.
Safe checks you can perform
- Move the console closer, restart it and create a new connection
- Alternate DNS and network restart
- Check whether other devices can browse
Leave these tasks to a qualified professional
- Do not attempt this professional task: Internet provider or network administrator
- Do not attempt this professional task: Router manufacturer
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Internet provider or network administrator
What they doIf no device can browse on that network, Nintendo says to contact the internet provider or the network administrator.
They must show youthe state of the line or network when the test failed.
In writingThe ticket number, the cause found and the fix date.
Router manufacturer
What they doIf the console still fails the test, Nintendo leaves the firmware update and factory reset to the router's manufacturer.
They must show youthe firmware version before and after.
In writingThe steps applied to the router and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Move the console closer, restart it and create a new connection
- Who:
- you.
- How:
- Take the console out of the dock and place it 3 to 4 metres (10 to 15 feet) from the router. Restart it (POWER three seconds > Power Options > Restart) and set up a new internet connection, making sure you pick your network and the signal is good.
- Result that matters:
- Whether the connection test completes.
- If it completes:
- the saved connection or the signal was the problem.
- If it fails:
- try an alternate DNS.
- Evidence to keep:
- The network chosen, the signal strength shown and the result.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Alternate DNS and network restart
- Who:
- you.
- How:
- Enter an alternate DNS manually in the connection and restart the router and network devices. On Wi-Fi, remove interference and, if the router supports it, connect to the other band (2.4 or 5 GHz).
- Result that matters:
- Whether the test passes after each change.
- If it passes with the alternate DNS:
- the previous DNS was not working.
- If it passes on the other band or without interference:
- it was the signal.
- Evidence to keep:
- The change applied and the result of each test.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Check whether other devices can browse
- Who:
- you.
- How:
- Connect a device with a browser, such as a phone or computer, to the same network and open a website.
- Result that matters:
- Whether that device can browse.
- If it cannot:
- the network has no internet access; contact your provider or the network administrator.
- If it can and the console cannot:
- the problem is the console's connection or the router.
- Evidence to keep:
- The device used and the result.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Nintendo
- Product type
- Nintendo Switch
Known code variants
- código de error 2160-8006 Switch
- connection test fails 2160-8006
- error 2160-8006 Nintendo Switch
- falla la prueba de conexión 2160-8006
- Nintendo error 2160-8006
- Nintendo Switch 2160-8006
- Switch 2 2160-8006
- Switch error code 2160-8006
What it means
Nintendo groups 2160-8006 and 2160-8007 when a Nintendo Switch 2 or Nintendo Switch console cannot complete the connection test to its services. It attributes this to DNS, a slow connection, interference or a weak router signal. It splits Wi-Fi and cable: on Wi-Fi, a new connection, alternate DNS, network restart, removing interference and changing band; on cable, alternate DNS, network restart and checking whether other devices can browse. The code does not indicate a console fault.
Warnings and stop conditions
- Lowsource verified
A wired connection with a dock without a LAN port needs a USB LAN adapter; on Nintendo Switch Lite, a licensed accessory.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Symptoms and causes
Probable causes · in order
- Weak Wi-Fi signal or interferencePossible
Shows if the test passes with the console out of the dock and near the router, or after moving metal objects and devices away.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
- DNS not respondingPossible
Told apart if the test passes after entering an alternate DNS manually, on Wi-Fi or cable.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
- Network without internet access or slowPossible
If other devices with a browser cannot browse on that network either, the problem is the network, and Nintendo refers you to the provider or administrator.
Evidence: Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Virtual technician
Does 2160-8006 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nintendo Switch error code 2160-8006 (Nintendo UK Support)
Nintendo UK Support · 2026 · official_doc
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