- Gaming and consoles
- Nintendo Switch
2164-0056
Nintendo 2164-0056 on Nintendo Switch: connection interrupted
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The console tried to connect to the internet and the connection was interrupted (2164-0056). Restart the software you were using and, on Wi-Fi, take the console out of the dock and bring it within 3 to 4.5 metres of the router.
Safety first
Stop and check this first
- Do not open the dock or the LAN adapter to inspect internal connections. If the error persists after trying another cable and adapter, the check belongs to Nintendo.
Safe checks you can perform
- Restart the software and move the console closer
- Check flight mode and create a new connection
- Power cycle the network, remove interference and try another access point
- Wired: check the Ethernet cable and LAN adapter
Leave these tasks to a qualified professional
- Do not attempt this professional task: Nintendo support
- Do not attempt this professional task: Connection test history
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Nintendo support
What they doIf the error persists after the Wi-Fi or wired steps, Nintendo asks you to contact its support. The dock and console are not opened outside Nintendo.
They must show youwhat checks they ran on the console's connection.
In writingThe case number, the date and the solution or repair offered.
Connection test history
What they doPrepare the list of steps: distance, flight mode, new connection, network power cycle, other access points and, if wired, the cable, adapter and USB ports tried.
They must show youfrom which step they pick up the diagnosis.
In writingThe steps they treat as ruled out and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the software and move the console closer
- Who:
- you.
- How:
- Restart the software you were using. On Wi-Fi, remove the console from the dock and bring it within 3 to 4.5 metres (10 to 15 feet) of the router; if needed, restart the console from Power Options, or hold POWER for twelve seconds if it does not respond.
- Result that matters:
- Whether the error returns in the same situation.
- If it does not:
- distance or the dock played a part; return the console to the dock when done.
- If it does:
- check flight mode and create a new connection.
- Evidence to keep:
- The distance tested and whether the console was docked or not.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Check flight mode and create a new connection
- Who:
- you.
- How:
- Hold the HOME Button for at least one second to open Quick Settings and check that flight mode is off. Then create a new wireless internet connection.
- Result that matters:
- Whether the error repeats with flight mode off and the new connection.
- If it does not:
- the console was trying to join another network or had a weak signal.
- If it does:
- go on to the home network and interference.
- Evidence to keep:
- A screenshot of Quick Settings and the name of the network chosen.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Power cycle the network, remove interference and try another access point
- Who:
- you.
- How:
- Power cycle your home network, move filing cabinets, speakers, power strips, glass or cordless phones away from the console and router, and try connecting elsewhere, such as a friend's home or a public network.
- Result that matters:
- Whether the connection holds on another access point.
- If it holds:
- the problem is in your network or router.
- If it fails there too:
- contact Nintendo's support.
- Evidence to keep:
- The list of networks tried and the result on each.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Wired: check the Ethernet cable and LAN adapter
- Who:
- you.
- How:
- Restart the software. Check that both ends of the Ethernet cable fit securely in the LAN adapter or the dock's LAN port and in the router or modem. If you use a USB LAN adapter, connect it to a different USB port on the dock and try another adapter or cable if available.
- Result that matters:
- Whether the error goes away with another port, cable or adapter.
- If it goes away:
- the fault was in that physical connection.
- If not:
- contact Nintendo's support.
- Evidence to keep:
- Which cable, adapter and USB port you tried.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Nintendo
- Product type
- Nintendo Switch
Known code variants
- código de error 2164-0056 Switch
- error 2164-0056 conexión interrumpida
- error 2164-0056 connection dropped
- error 2164-0056 Nintendo Switch
- Nintendo error 2164-0056
- Nintendo Switch 2164-0056
- Switch 2 2164-0056
- Switch error code 2164-0056
What it means
Nintendo explains that 2164-0056 typically means the Nintendo Switch console attempted to connect to the internet but the connection was interrupted. The steps depend on the connection: on Wi-Fi, distance to the router, flight mode, a new connection, a home network power cycle, interference and another access point; on a wired connection, the Ethernet cable, the LAN adapter or the dock's LAN port and another USB port on the dock. The code does not prove that the console or the dock is broken.
Warnings and stop conditions
- Loweditorial warning
Do not open the dock or the LAN adapter to inspect internal connections. If the error persists after trying another cable and adapter, the check belongs to Nintendo.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Symptoms and causes
Probable causes · in order
- Weak or disrupted Wi-Fi signalPossible
Confirmed if the connection holds with the console out of the dock, close to the router and away from metal objects or electronics.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
- Flight mode or wrong saved connectionPossible
Ruled out by checking flight mode in Quick Settings and creating a new wireless connection.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
- Ethernet cable or LAN adapterPossible
On a wired connection, told apart if the error goes away after securing the cable, changing the dock's USB port or using another adapter or cable.
Evidence: Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Virtual technician
Does 2164-0056 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nintendo Switch error code 2164-0056 (Nintendo UK Support)
Nintendo UK Support · 2026 · official_doc
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