- Gaming and consoles
- Nintendo Switch
2813-0055
Nintendo Switch 2813-0055: download code cannot be redeemed
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
2813-0055 means the download code is for software not yet released for purchase on Nintendo eShop, or the code's region does not match your Nintendo Account. Check the game's eShop page and redeem it after the official release time.
Safety first
Stop and check this first
- Keep the download code private and give it only to Nintendo's support if they ask for it.
Safe checks you can perform
- Check if the game is on sale yet
- Compare the code's region with your account
Leave these tasks to a qualified professional
- Do not attempt this professional task: What to hand Nintendo support
- Do not attempt this professional task: Nintendo support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
What to hand Nintendo support
What they doWhen you contact Nintendo, have ready: the code 2813-0055, where and when the download code was bought, your account's country and a screenshot of the game's eShop page.
They must show youwhich of the steps you did they want repeated, so you do not start from scratch.
In writingthe ticket or case reference and the date of the contact.
Nintendo support
What they doIf the game is already on sale and the regions match but the code still fails, Nintendo asks you to contact it for assistance.
They must show youwhat they see for the code on their side.
In writingthe case reference and the outcome for the code.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check if the game is on sale yet
- Who:
- you.
- How:
- open the game's software information page in Nintendo eShop and see whether it is available for purchase. On release day it may appear at a different time of day.
- Result that matters:
- whether the game can be bought now.
- If it cannot yet:
- wait until the official release time and redeem the code then.
- If it can and the code still fails:
- compare the regions.
- Evidence to keep:
- screenshot of the eShop page with date and time.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
Compare the code's region with your account
- Who:
- you.
- How:
- check where the download code was bought and which country your Nintendo Account is set to. For a Nintendo Switch Online code, verify the account is set to the correct country.
- Result that matters:
- whether both are the same region.
- If they differ:
- the code will not work on this account, as Nintendo explains.
- If they match and the error persists:
- contact Nintendo.
- Evidence to keep:
- receipt or proof of where the code was bought.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Nintendo
- Product type
- Nintendo Switch
Known code variants
- error 2813-0055 Nintendo Switch
- Nintendo 2813-0055
- Nintendo error 2813-0055
- Nintendo Switch 2813-0055
- Switch 2 2813-0055
- Switch error code 2813-0055
What it means
Nintendo shows 2813-0055 when a download code cannot be redeemed. It indicates the software has not yet been officially released for purchase on Nintendo eShop; titles can become available at different times of day on release day, and the game's eShop page shows whether it can be bought. A game code only works with a Nintendo Account set to the region where it was purchased, and Nintendo Switch Online prepaid codes are redeemed in the eShop of the country of purchase. If the game is out and the code still fails, contact Nintendo.
Warnings and stop conditions
- Loweditorial warning
Keep the download code private and give it only to Nintendo's support if they ask for it.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
Symptoms and causes
Probable causes · in order
- Software not yet releasedCommon
Nintendo's main reason. Until the game can be bought on Nintendo eShop, its download code cannot be redeemed.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
- Code from a different regionPossible
A code only works with a Nintendo Account set to the region where it was bought, for example a European code on a North American account fails.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
- Account country for Nintendo Switch Online codesPossible
Nintendo Switch Online prepaid codes are redeemed in the eShop for the country where they were purchased; the account must be set to that country.
Evidence: Nintendo Switch error code 2813-0055 (Nintendo UK Support)
Virtual technician
Does 2813-0055 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nintendo Switch error code 2813-0055 (Nintendo UK Support)
Nintendo UK Support · 2026 · official_doc
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