- Gaming and consoles
- Nintendo Switch
2813-0999
Nintendo Switch 2813-0999: eShop not available in your region
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
2813-0999 means the country or region set on your Nintendo Account has no Nintendo eShop available. Check the country on accounts.nintendo.com, then turn the console off and on again before opening Nintendo eShop.
Safety first
Stop and check this first
- Set the country where you actually live. Nintendo's step is to make sure the setting is correct, not to choose another country to reach a different eShop.
Safe checks you can perform
- Check the country on your Nintendo Account
- Power the console off and on, then reopen Nintendo eShop
Leave these tasks to a qualified professional
- Do not attempt this professional task: Nintendo support
- Do not attempt this professional task: What to hand Nintendo support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Nintendo support
What they doIf the error persists after correcting the country and restarting, Nintendo asks you to contact it for support.
They must show youwhich country they see on your account.
In writingthe case reference and their answer.
What to hand Nintendo support
What they doWhen you contact Nintendo, have ready: the code 2813-0999, the country now set on your account and the date you changed it, if you did.
They must show youwhich of the steps you did they want repeated, so you do not start from scratch.
In writingthe ticket or case reference and the date of the contact.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the country on your Nintendo Account
- Who:
- you, the account holder.
- How:
- sign in at accounts.nintendo.com and look at the country/region setting of your Nintendo Account.
- Result that matters:
- whether it shows the country where you actually live.
- If it is correct and has Nintendo eShop:
- power the console off and on.
- If it is wrong:
- correct it on the account page, then power the console off and on.
- Evidence to keep:
- screenshot of the setting before and after.
Evidence: Nintendo Switch error code 2813-0999 (Nintendo UK Support)
Power the console off and on, then reopen Nintendo eShop
- Who:
- you.
- How:
- after the setting is right, power off the console, power it back on and open Nintendo eShop from the HOME Menu. Re-enter your sign-in details if asked.
- Result that matters:
- whether Nintendo eShop opens.
- If it opens:
- the country setting was the cause.
- If 2813-0999 persists:
- contact Nintendo.
- Evidence to keep:
- time of the attempt and the result.
Evidence: Nintendo Switch error code 2813-0999 (Nintendo UK Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Nintendo
- Product type
- Nintendo Switch
Known code variants
- error 2813-0999 Nintendo Switch
- Nintendo 2813-0999
- Nintendo error 2813-0999
- Nintendo Switch 2813-0999
- Switch 2 2813-0999
- Switch error code 2813-0999
What it means
Nintendo shows 2813-0999, or the message that Nintendo eShop cannot currently be used in your country/region, when you open Nintendo eShop. It generally means the country or region setting of your Nintendo Account does not have an available Nintendo eShop. Nintendo's step is to sign in at accounts.nintendo.com and make sure that setting is correct; once it is set to a country where Nintendo eShop is available, power the console off and on and open Nintendo eShop from the HOME Menu, entering your sign-in details again if asked. If it persists, contact Nintendo.
Warnings and stop conditions
- Mediumeditorial warning
Set the country where you actually live. Nintendo's step is to make sure the setting is correct, not to choose another country to reach a different eShop.
Evidence: Nintendo Switch error code 2813-0999 (Nintendo UK Support)
Symptoms and causes
Probable causes · in order
- Account country has no Nintendo eShopCommon
Nintendo's explanation. The account's country or region setting is one where Nintendo eShop is not currently available.
Evidence: Nintendo Switch error code 2813-0999 (Nintendo UK Support)
- Wrong country on the accountPossible
Nintendo asks you to make sure the setting is correct, so a wrong country chosen when the account was created is the case to rule out.
Evidence: Nintendo Switch error code 2813-0999 (Nintendo UK Support)
Virtual technician
Does 2813-0999 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nintendo Switch error code 2813-0999 (Nintendo UK Support)
Nintendo UK Support · 2026 · official_doc
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