- Gaming and consoles
- PlayStation 5
CE-106444-9
PS5 CE-106444-9: error connecting to PlayStation, open ports
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
PS5 error CE-106444-9 means the connection to PlayStation failed. Check the status page, use a wired connection if you can, turn the router off for 5 minutes, update its firmware and, if possible, open the TCP and UDP ports Sony lists with help from your provider.
Safety first
Stop and check this first
- Open only the ports on Sony's list and do not switch off router security to test; ask your provider for the correct procedure for your model.
Safe checks you can perform
- Check the PlayStation status page
- Restart the PS5 and connect it by cable
- Turn the router off and update its firmware
- Ask for the official ports to be opened
Leave these tasks to a qualified professional
- Do not attempt this professional task: Your Internet Service Provider
- Do not attempt this professional task: Router vendor
- Do not attempt this professional task: PlayStation Repairs
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Your Internet Service Provider
What they doExplains how to open on your router the TCP and UDP ports listed on the official CE-106444-9 page.
They must show youwhich ports end up open and where in the router settings.
In writingticket number and list of configured ports.
Router vendor
What they doExplains how to update the router to the latest firmware, a step the official page asks for.
They must show youthe firmware version installed when they finish.
In writinginstalled version and update date.
PlayStation Repairs
What they doIf the error persists with no service problem, a wired connection, an updated router and the ports open, follow the PlayStation Repairs steps.
They must show youwhich tests they run and whether they rule out the console.
In writingcase number and diagnosis result.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the PlayStation status page
- Who:
- you, from a phone or computer.
- How:
- open the PlayStation status page linked from the official CE-106444-9 article and see whether any service shows a problem before changing anything at home.
- Result that matters:
- knowing whether the error comes from the service or from your connection.
- If a service is affected:
- wait until it is back to normal and retry.
- If everything is green:
- move on to the wired connection.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
Restart the PS5 and connect it by cable
- Who:
- you, with a LAN cable that reaches the router.
- How:
- restart the console, plug in the cable and go to Settings > Network > Settings > Set Up Internet Connection > Set Up Wired LAN > Connect; if a cable is not possible, move the PS5 closer to the router or clear what sits between them.
- Result that matters:
- seeing whether CE-106444-9 goes away on a wired connection.
- If the wired connection works:
- the problem was the wireless signal.
- If the error also appears on cable:
- move on to the router.
- Evidence to keep:
- connection type used and the time of each attempt.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code CE-106444-9 (PlayStation Support)
Turn the router off and update its firmware
- Who:
- you, with access to the home router.
- How:
- turn the router off, wait at least 5 minutes and switch it back on; then ask the router vendor how to install the latest firmware version.
- Result that matters:
- ruling out a stuck router or outdated router software.
- If the PS5 connects after the restart:
- it was a one-off router hang.
- If the code returns with current firmware:
- check the ports.
- Evidence to keep:
- firmware version before and after, and the date of the change.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
Ask for the official ports to be opened
- Who:
- you, with help from your Internet Service Provider.
- How:
- write down Sony's list (TCP: 80, 443, 3478, 3479, 3480; UDP: 3478, 3479 and 49152 to 65535) and ask your provider to explain how to open them on your router.
- Result that matters:
- a router that lets through the traffic the PS5 needs to reach PlayStation.
- If the console connects with the ports open:
- the router was blocking them.
- If it still fails with all of the above done:
- go to PlayStation Repairs.
- Evidence to keep:
- list of opened ports and the provider's ticket number.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- CE-106444-9
- CE1064449
- código de error CE-106444-9
- error CE-106444-9 PS5
- ps5 can't connect to playstation ce-106444-9
- PS5 CE-106444-9
- ps5 no conecta con playstation ce-106444-9
- ps5 ports ce-106444-9
- puertos ps5 ce-106444-9
What it means
According to the official PlayStation page, CE-106444-9 means an error occurred while connecting to PlayStation. What sets this code apart is the list of ports Sony asks you to open if possible: TCP 80, 443, 3478, 3479 and 3480, and UDP 3478, 3479 and 49152 to 65535. Before that, it suggests checking PlayStation status, restarting the console on a wired connection, moving it closer to the router on Wi-Fi, turning the router off for at least 5 minutes and updating its firmware. The code does not prove a console fault.
Warnings and stop conditions
- Loweditorial warning
Open only the ports on Sony's list and do not switch off router security to test; ask your provider for the correct procedure for your model.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- PlayStation service problemPossible
The first official step is the PlayStation status page; if it shows a problem, the fault is not in your home and waiting is the only useful move.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
- Weak or blocked Wi-FiPossible
On a wireless connection, Sony asks you to bring the PS5 closer to the router or remove anything interrupting the link; a cable removes this factor.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
- Stuck router or old firmwarePossible
The page suggests turning the router off for at least 5 minutes and updating it to the latest firmware, following the router vendor's instructions.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
- Closed ports on the routerPossible
Sony lists TCP ports 80, 443, 3478, 3479 and 3480 and UDP ports 3478, 3479 and 49152 to 65535; if the router blocks them, the connection can fail.
Evidence: PS5 error code CE-106444-9 (PlayStation Support)
Virtual technician
Does CE-106444-9 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5: código de error CE-106444-9 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 3
PS5 error code CE-106444-9 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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