- Gaming and consoles
- PlayStation 5
CE-107857-8
PlayStation CE-107857-8 on PS5: error loading or updating an app
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The PS5 hit an error while loading or updating a game or app. Restart the console, update the system software and the game, reinstall it from Settings > Storage, and if it continues use Rebuild Database in Safe Mode.
Safety first
Stop and check this first
- In Safe Mode, Reset PS5 and Reset PS5 (Reinstall System Software) delete all user data. For CE-107857-8 Sony only asks for Rebuild Database.
Safe checks you can perform
- Restart the PS5
- Update the system software and the game
- Delete and reinstall the game or app
- Rebuild Database in Safe Mode
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the PS5
- Who:
- you.
- How:
- restart the console and start the game or app again.
- Result that matters:
- whether CE-107857-8 appears again.
- If not:
- it was temporary.
- If it does:
- check for updates.
- Evidence to keep:
- time of the restart and the game involved.
Evidence: PS5 error code CE-107857-8 (PlayStation Support)
Update the system software and the game
- Who:
- you.
- How:
- check Settings > System > System Software > Console Information for Up to date. On the home screen highlight the game, press the options button and select Check for Update.
- Result that matters:
- whether both are on the latest version and the game loads.
- If an update fixes it:
- the old version was the cause.
- If both are current and the error stays:
- delete and reinstall the game.
- Evidence to keep:
- screenshots of the system version and the game version.
Evidence: How to update system software on a PS5 console · How to check for updates on PS5 consoles and PS4 consoles · PS5 error code CE-107857-8 (PlayStation Support)
Delete and reinstall the game or app
- Who:
- you.
- How:
- go to Settings > Storage > Console Storage > Games and Apps, delete the game and reinstall it from your library or disc.
- Result that matters:
- whether it loads after a clean reinstall.
- If it loads:
- the installation was damaged.
- If the error returns:
- rebuild the database in Safe Mode.
- Evidence to keep:
- date of the reinstall and the result.
Evidence: How to manage PS5 console storage space · PS5 error code CE-107857-8 (PlayStation Support)
Rebuild Database in Safe Mode
- Who:
- you.
- How:
- turn off the PS5 by holding the power button for three seconds. Press and hold it again and release after the second beep. Connect the controller with a USB cable, press the PS button and select Clear Cache and Rebuild Database > Rebuild Database.
- Result that matters:
- whether the game loads after the rebuild.
- If it loads:
- the content database was the cause.
- If the error continues:
- contact PlayStation Support with every step done; the code alone does not prove a hardware fault.
- Evidence to keep:
- photo of the Safe Mode option chosen and the result.
Choose only Rebuild Database. Reset PS5 and Reset PS5 (Reinstall System Software) are other Safe Mode options that delete all user data.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · PS5 error code CE-107857-8 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- An error occurred while loading or updating the application CE-107857-8
- error CE-107857-8 PlayStation 5
- PlayStation 5 CE-107857-8
- PlayStation 5 error code CE-107857-8
- PlayStation CE-107857-8
- PlayStation error CE-107857-8
- PS5 CE-107857-8
- PS5 error CE-107857-8
What it means
Sony shows CE-107857-8 on PS5 when an error occurred while loading or updating the application. Its steps go from a restart, to bringing both the system software and the game or app up to date, to deleting and reinstalling the game, and finally to Safe Mode > Clear Cache and Rebuild Database > Rebuild Database. Sony's Safe Mode guide says rebuilding scans the drive and creates a new database of content. The code does not say which of these is at fault, and it does not point at a part.
Warnings and stop conditions
- Mediumsource verified
In Safe Mode, Reset PS5 and Reset PS5 (Reinstall System Software) delete all user data. For CE-107857-8 Sony only asks for Rebuild Database.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles
Symptoms and causes
Probable causes · in order
- Temporary console statePossible
Sony's first step is a restart. If the game loads afterwards, it was a passing state.
Evidence: PS5 error code CE-107857-8 (PlayStation Support)
- Outdated system software or gamePossible
Sony asks that both are on the latest version. Check for Update on the game and Console Information show it.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code CE-107857-8 (PlayStation Support)
- Damaged game installationPossible
If the error keeps happening when the game starts, Sony asks you to delete and reinstall it. A clean reinstall separates this case.
Evidence: How to manage PS5 console storage space · PS5 error code CE-107857-8 (PlayStation Support)
- Console content databasePossible
The last step is Rebuild Database in Safe Mode, which Sony describes as scanning the drive and creating a new database of all content.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · PS5 error code CE-107857-8 (PlayStation Support)
Virtual technician
Does CE-107857-8 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to manage PS5 console storage space
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to check for updates on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
How to use Safe Mode on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 5
PS5 error code CE-107857-8 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?