- Gaming and consoles
- PlayStation 5
CE-107938-8
PlayStation CE-107938-8 on PS5: failed to update the application
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 could not update the application, sometimes because the console was turned off during an update. Restart, bring the system software up to date, use Check for Update on the app and, if nothing changes, delete and reinstall it.
Safety first
Stop and check this first
- Do not turn off the PS5 while an update installs: Sony says interrupting it can cause this error and that cutting a system install can damage the console.
Safe checks you can perform
- Restart the PS5
- Bring the system software up to date
- Check for the application update again
- Delete the application and reinstall it
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doWith the application reinstalled and the system current, if the update still fails, support reviews the CE-107938-8 case and the licence.
They must show youwhat they checked about the licence and version.
In writingcase number, date and the next step agreed.
PlayStation Repairs diagnostic tool
What they doIf updates fail for several applications, the PlayStation Repairs diagnosis assesses the console.
They must show youthe diagnosis result.
In writingrequest number and affected applications.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the PS5
- Who:
- you.
- How:
- restart the console and do not turn it off while downloads or installs are running.
- Result that matters:
- the update can continue after the restart.
- If it completes:
- the earlier interruption left the update half done.
- If CE-107938-8 returns:
- check the system version.
- Evidence to keep:
- Time of the restart and whether downloads were pending.
Evidence: PS5 error code CE-107938-8 (PlayStation Support)
Bring the system software up to date
- Who:
- you.
- How:
- go to Settings > System > System Software > System Software Update and Settings and choose Update System Software if a new version exists.
- Result that matters:
- the system is on the latest version.
- If the application then updates:
- the old system was blocking it.
- If it was already current:
- the problem is in the application itself.
- Evidence to keep:
- System version before and after.
Evidence: How to update system software on a PS5 console · PS5 error code CE-107938-8 (PlayStation Support)
Check for the application update again
- Who:
- you.
- How:
- select the application, press the options button and choose Check for Update.
- Result that matters:
- the update downloads and installs completely.
- If it installs:
- the earlier attempt failed without damaging data.
- If it fails again:
- deleting and reinstalling is next.
- Evidence to keep:
- Application version shown by the console.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code CE-107938-8 (PlayStation Support)
Delete the application and reinstall it
- Who:
- you.
- How:
- from the home screen, select the application, press the options button and delete it. Reinstall it and update it to the latest version.
- Result that matters:
- the clean install ends up updated.
- If it updates:
- the previous data was damaged.
- If it does not:
- the case moves to PlayStation support.
- Evidence to keep:
- Date of the reinstall and final version.
Evidence: How to manage PS5 console storage space · PS5 error code CE-107938-8 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error CE-107938-8 PS5
- error al actualizar la aplicación CE-107938-8
- error CE-107938-8 PlayStation 5
- failed to update the application CE-107938-8
- PlayStation 5 CE-107938-8
- PlayStation 5 error code CE-107938-8
- PlayStation CE-107938-8
- PlayStation error CE-107938-8
- PS5 CE-107938-8
- PS5 error CE-107938-8
What it means
Sony relates CE-107938-8 to an application update that did not finish, and mentions that turning off the PS5 during an update can cause it. Its steps move from a restart to the system software version, then to checking the application update again and finally to deleting and installing the application from scratch. Each step rules out an area: temporary state, outdated system or damaged application data. The code does not indicate a console fault.
Warnings and stop conditions
- Mediumsource verified
Do not turn off the PS5 while an update installs: Sony says interrupting it can cause this error and that cutting a system install can damage the console.
Evidence: How to update system software on a PS5 console · PS5 error code CE-107938-8 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Interrupted updateCommon
Sony cites powering off during an update. If the update completes when you check for it again, the interruption was the cause.
Evidence: PS5 error code CE-107938-8 (PlayStation Support)
- Outdated system softwarePossible
If the application updates after the latest system version is installed, the old system was blocking it.
Evidence: How to update system software on a PS5 console · PS5 error code CE-107938-8 (PlayStation Support)
- Damaged application dataPossible
If nothing above works but a clean install does, the previous application data was damaged.
Evidence: How to manage PS5 console storage space · PS5 error code CE-107938-8 (PlayStation Support)
Virtual technician
Does CE-107938-8 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to manage PS5 console storage space
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to check for updates on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
How to use Safe Mode on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 5
PS5 error code CE-107938-8 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 6
How to restore licenses on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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