- Gaming and consoles
- PlayStation 5
CE-109245-1
PlayStation CE-109245-1 on PS5: licence cannot be confirmed
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 cannot confirm the content's licence. Restart the console, sign in with the account that owns that content and turn on Console Sharing and Offline Play in Settings > Users and Accounts > Other.
Safety first
Stop and check this first
- Do not use other people's accounts to open content: sign in only with the owning account or with its holder's permission.
- Remote deactivation of all consoles can only be done once every 6 months. Use it only if you no longer have access to the other PS5.
Safe checks you can perform
- Restart and sign in with the owning account
- Turn on Console Sharing and Offline Play
- Restore licenses
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
- Do not attempt this professional task: PlayStation Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Repairs diagnostic tool
What they doIf you cannot enable Console Sharing because of connection problems, Sony's guide points to PlayStation Repairs to solve them.
They must show youwhich connection step failed.
In writingrequest number and date.
PlayStation Support
What they doIf the licence is still not confirmed with the owning account, Console Sharing on and licenses restored, support reviews the account.
They must show youthe content's licence status on your account.
In writingcase number, date and proposed solution.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart and sign in with the owning account
- Who:
- the holder of the account that bought the content.
- How:
- restart the PS5 and sign in to PlayStation with the account linked to the content you are trying to open.
- Result that matters:
- the content opens with that account.
- If it opens:
- the licence belonged to that account.
- If the code continues:
- check Console Sharing and Offline Play.
- Evidence to keep:
- Account used to buy it and account used to open it.
Evidence: PS5 error code CE-109245-1 (PlayStation Support)
Turn on Console Sharing and Offline Play
- Who:
- the holder of the owning account.
- How:
- go to Settings > Users and Accounts > Other > Console Sharing and Offline Play and choose Enable. If it is on for another PS5, turn it off there first.
- Result that matters:
- other users of this PS5 can open the content.
- If it opens:
- the option was off or on another console.
- If it cannot be enabled:
- check the PlayStation status page and that the system is up to date.
- Evidence to keep:
- Which console had it on before.
Evidence: PS5 error code CE-109245-1 (PlayStation Support) · How to turn on PS5 Console Sharing and Offline Play
Restore licenses
- Who:
- the account holder.
- How:
- go to Settings > Users and Accounts > Other > Restore Licenses and select the licenses to restore. It does not affect your data.
- Result that matters:
- the console recognizes the licence.
- If it opens:
- the licence was out of sync.
- If it still fails:
- contact PlayStation Support.
- Evidence to keep:
- Date of the restore and affected content.
Evidence: How to restore licenses on PlayStation consoles
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error CE-109245-1 PS5
- error CE-109245-1 PlayStation 5
- licence information cannot be confirmed CE-109245-1
- no se puede confirmar la información de licencia CE-109245-1
- PlayStation 5 CE-109245-1
- PlayStation 5 error code CE-109245-1
- PlayStation CE-109245-1
- PlayStation error CE-109245-1
- PS5 CE-109245-1
- PS5 error CE-109245-1
What it means
CE-109245-1 appears when the console cannot verify the licence of the game or content. Sony proposes restarting, signing in with the owning account and turning on Console Sharing and Offline Play, which lets purchases be used on that PS5 even offline. The option can only be on for one PS5 per account, so if it is on another console it must be turned off there. Restoring licenses completes the diagnosis. The code does not indicate a console fault.
Warnings and stop conditions
- Loweditorial warning
Do not use other people's accounts to open content: sign in only with the owning account or with its holder's permission.
Evidence: PS5 error code CE-109245-1 (PlayStation Support)
- Lowsource verified
Remote deactivation of all consoles can only be done once every 6 months. Use it only if you no longer have access to the other PS5.
Evidence: How to turn on PS5 Console Sharing and Offline Play
Symptoms and causes
Probable causes · in order
- Signed in with an account that is not the ownerCommon
If the content opens after signing in with the account that bought it, the licence was on another account.
Evidence: PS5 error code CE-109245-1 (PlayStation Support)
- Console Sharing off or on for another PS5Common
It can be on for one PS5 at a time. If it works once turned on for this console, that was the cause.
Evidence: PS5 error code CE-109245-1 (PlayStation Support) · How to turn on PS5 Console Sharing and Offline Play
- Licence out of syncPossible
If the content opens after Restore Licenses, the console's licence was not up to date.
Evidence: How to restore licenses on PlayStation consoles
Virtual technician
Does CE-109245-1 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS5 error code CE-109245-1 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to restore licenses on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to turn on PS5 Console Sharing and Offline Play
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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