- Gaming and consoles
- PlayStation 5
CE-109258-5
PlayStation CE-109258-5 on PS5: licence could not be confirmed
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 could not reach the server and did not confirm the content's licence. Check the PlayStation status page, restart the console, turn the router and modem off for 5 minutes and restore licences in Settings > Users and Accounts > Other.
Safety first
Stop and check this first
- Do not sign in with other people's accounts or use third party services to unlock content: restore licences only with the account that bought the game.
Safe checks you can perform
- Check PlayStation status
- Restart the console and the network
- Restore licences
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: Your internet service provider (ISP)
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doThey check the purchase and licence on the account when the content still will not open after restoring licences.
They must show youthe purchase on record and the licence state.
In writingcase number, date and fix applied.
Your internet service provider (ISP)
What they doIf the connection also fails outside PlayStation, they check the line.
They must show youthe line state at the time of the fault.
In writingticket and cause found.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check PlayStation status
- Who:
- you.
- How:
- open status.playstation.com and look for failures or maintenance.
- Result that matters:
- whether the service is up.
- If there is an incident:
- wait and try later.
- If everything is up:
- continue with the console and network.
- Evidence to keep:
- Screenshot with date and time.
Evidence: PS5 error code CE-109258-5 (PlayStation Support)
Restart the console and the network
- Who:
- you, if the router is yours.
- How:
- restart the PS5. Turn off the router and modem, wait at least 5 minutes and turn them back on.
- Result that matters:
- the content opens after the restarts.
- If it opens:
- the connection was the cause.
- If the code stays:
- restore licences.
- Evidence to keep:
- Time of the restarts and result.
Evidence: PS5 error code CE-109258-5 (PlayStation Support)
Restore licences
- Who:
- the holder of the account that bought the content.
- How:
- go to Settings > Users and Accounts > Other > Restore Licenses and select the licences. Sony says restoring licences does not affect your data.
- Result that matters:
- the content opens afterwards.
- If it opens:
- the licence was out of sync.
- If it continues:
- Sony says it may be temporary; retry later and, if it persists, contact support.
- Evidence to keep:
- Content name and date of the restore.
Evidence: How to restore licenses on PlayStation consoles · PS5 error code CE-109258-5 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error CE-109258-5 PS5
- error CE-109258-5 PlayStation 5
- no se puede conectar con el servidor, licencia sin confirmar CE-109258-5
- PlayStation 5 CE-109258-5
- PlayStation 5 error code CE-109258-5
- PlayStation CE-109258-5
- PlayStation error CE-109258-5
- PS5 CE-109258-5
- PS5 error CE-109258-5
- unable to connect to the server, licence not confirmed CE-109258-5
What it means
According to Sony, CE-109258-5 appears when the server connection fails and the content's licence information is not confirmed. There are two parts: the connection (service status, console, router and modem) and the licence, repaired with Restore Licenses without touching your data. If everything is fine it may be temporary. The code does not prove the purchase is lost or that the console is faulty.
Warnings and stop conditions
- Loweditorial warning
Do not sign in with other people's accounts or use third party services to unlock content: restore licences only with the account that bought the game.
Evidence: How to restore licenses on PlayStation consoles
Symptoms and causes
Probable causes · in order
- Server failure or maintenancePossible
If the status page shows incidents, the licence could not be checked because of the service, not your console.
Evidence: PS5 error code CE-109258-5 (PlayStation Support)
- Home connectionPossible
If the content opens after restarting the console and turning the router and modem off for 5 minutes, the network was the cause.
Evidence: PS5 error code CE-109258-5 (PlayStation Support)
- Out of sync licenceCommon
If, with a working connection, the content only opens after Restore Licenses, the console's licence data was out of date.
Evidence: How to restore licenses on PlayStation consoles · PS5 error code CE-109258-5 (PlayStation Support)
Virtual technician
Does CE-109258-5 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to restore licenses on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code CE-109258-5 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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