- Gaming and consoles
- PlayStation 5
CE-110552-4
PlayStation CE-110552-4 on PS5: failed to read the disc
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 failed to read the disc. Check that it is a disc the PS5 supports, try other discs and clean this one with a soft clean cloth. If no disc works, Sony points to PlayStation Repairs.
Safety first
Stop and check this first
- Sony's disc guide warns that Reset PS5 (Reinstall System Software) deletes all information on the console. Do not jump to it for a disc that will not read.
Safe checks you can perform
- Is the disc supported
- Clean the disc
- Try other discs
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Repairs
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Repairs
What they doPlayStation's repair service checks the disc drive when no disc reads after cleaning, other discs and Sony's Safe Mode steps.
They must show youwhich discs failed in their test and how the fault was reproduced.
In writingwhat was repaired or replaced and the disc test result after the repair.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Is the disc supported
- Who:
- you.
- How:
- check what the disc is. The PS5 cannot play burned discs or audio CDs.
- Result that matters:
- whether it is a PS5 or PS4 game, Blu-ray or DVD.
- If it is a burned disc or audio CD:
- the code is expected; the console is fine.
- If it is a supported disc:
- clean it and test others.
- Evidence to keep:
- photo of the disc label.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-110552-4 (PlayStation Support)
Clean the disc
- Who:
- you.
- How:
- wipe the disc from the centre to the edge with a soft, clean cloth, ideally a lint free cloth for Blu-ray Discs or DVDs. Reinsert it with the label facing left if the console stands vertically.
- Result that matters:
- whether the disc now reads.
- If it reads:
- dirt on the disc was the cause.
- If not:
- try other discs.
- Evidence to keep:
- photo of the disc surface before and after.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-110552-4 (PlayStation Support)
Try other discs
- Who:
- you.
- How:
- insert another game, Blu-ray or DVD.
- Result that matters:
- whether other discs play.
- If other discs play:
- the first disc is the problem, not the console.
- If no disc plays:
- follow Sony's disc guide, which tries Safe Mode > Clear Cache and Rebuild Database, then sends you to PlayStation Repairs.
- Evidence to keep:
- list of discs tried and the result of each.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-110552-4 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- error CE-110552-4 PlayStation 5
- Failed to read the disc CE-110552-4
- PlayStation 5 CE-110552-4
- PlayStation 5 error code CE-110552-4
- PlayStation CE-110552-4
- PlayStation error CE-110552-4
- PS5 CE-110552-4
- PS5 error CE-110552-4
What it means
Sony shows CE-110552-4 on PS5 when the console failed to read the disc. Sony lists three possibilities: a disc the PS5 does not support, a dirty disc, or a reading problem that also affects other discs. Testing other discs is what separates a single bad disc from the console's drive. Sony's disc guide adds that the PS5 cannot play burned discs or audio CDs. The code alone does not prove the drive is broken.
Warnings and stop conditions
- Mediumsource verified
Sony's disc guide warns that Reset PS5 (Reinstall System Software) deletes all information on the console. Do not jump to it for a disc that will not read.
Evidence: How to troubleshoot disc issues on PS5 consoles
Symptoms and causes
Probable causes · in order
- Unsupported discCommon
Sony says you may be trying to play a disc the PS5 does not support. Its disc guide names burned discs and audio CDs.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-110552-4 (PlayStation Support)
- Dirty discPossible
If the disc reads after cleaning it with a soft clean cloth, the surface was the issue.
Evidence: PS5 error code CE-110552-4 (PlayStation Support)
- Console fails to read any discPossible
Only if other discs also fail. Then Sony's disc guide moves to Safe Mode options and PlayStation Repairs.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-110552-4 (PlayStation Support)
Virtual technician
Does CE-110552-4 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to troubleshoot disc issues on PS5 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code CE-110552-4 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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