- Gaming and consoles
- PlayStation 5
CE-113338-9
PlayStation CE-113338-9 on PS5: system software update error
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 system software update failed. Sony asks you to wait 48 hours before trying again from Settings; if it still fails after that, the alternative is the USB update in Safe Mode.
Safety first
Stop and check this first
- Do not turn off the PS5 during the system install or install right before or after a power cut: Sony warns it can damage the console.
Safe checks you can perform
- Wait 48 hours and update from Settings
- Retry the download from Downloads/Uploads
- Update with a USB drive in Safe Mode
Leave these tasks to a qualified professional
- Do not attempt this professional task: Repair through PlayStation Repairs
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Repair through PlayStation Repairs
What they doIn the workshop, Sony checks why the console will not install the system. Opening the PS5 or its power supply is left to them.
They must show youthe update they repeated after the repair.
In writingwork done, part replaced if any, and reason.
PlayStation Repairs diagnostic tool
What they doIf neither the 48-hour wait nor the USB update works, the PlayStation Repairs diagnosis records CE-113338-9 and the attempts.
They must show youat which diagnosis step the repair was proposed.
In writingrequest number, date and the version you were installing.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Wait 48 hours and update from Settings
- Who:
- you.
- How:
- let 48 hours pass from the error. Then go to Settings > System > System Software > System Software Update and Settings and choose Update System Software.
- Result that matters:
- the update downloads and installs.
- If it installs:
- the block was temporary.
- If CE-113338-9 returns after the wait:
- retry the download.
- Evidence to keep:
- Date and time of the first error and of the retry.
Evidence: How to update system software on a PS5 console · PS5 error code CE-113338-9 (PlayStation Support)
Retry the download from Downloads/Uploads
- Who:
- you.
- How:
- press the PS button, open Downloads/Uploads, highlight the system update and choose View Error Info > Try Again.
- Result that matters:
- the download completes.
- If it completes:
- the previous file had got stuck.
- If it fails several times:
- use the PC or Mac update.
- Evidence to keep:
- Text of the error information.
Evidence: How to update system software on a PS5 console
Update with a USB drive in Safe Mode
- Who:
- you, with a PC or Mac and a USB drive formatted as FAT32 or exFAT.
- How:
- create a PS5 folder with UPDATE inside and save the official file as PS5UPDATE.PUP (about 1.1 GB free). With the PS5 off, connect the drive, hold the power button until the second beep and choose Update System Software > Update from USB Storage Device.
- Result that matters:
- the console recognizes the file and installs it.
- If it installs:
- the network download was the problem.
- If it does not recognize the file:
- check folders and file name are in capitals.
- Evidence to keep:
- Folder names, file origin and result.
Use only Sony's official file: another file or method can stop the update and affect the warranty, according to Sony.
Evidence: How to update system software on a PS5 console · How to update PS5 console and PS4 console system software in safe mode
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error CE-113338-9 PS5
- error al actualizar el software del sistema CE-113338-9
- error CE-113338-9 PlayStation 5
- error updating the system software CE-113338-9
- PlayStation 5 CE-113338-9
- PlayStation 5 error code CE-113338-9
- PlayStation CE-113338-9
- PlayStation error CE-113338-9
- PS5 CE-113338-9
- PS5 error CE-113338-9
What it means
For CE-113338-9, Sony gives a single instruction on the code page: wait 48 hours and repeat the system software update. That wait is the only remedy on the page, with no network or hardware steps. If after that period the update from Settings or the download retry fail, Sony's guide offers the update with a PC or Mac and a USB drive in Safe Mode. The code does not indicate a console fault.
Warnings and stop conditions
- Mediumsource verified
Do not turn off the PS5 during the system install or install right before or after a power cut: Sony warns it can damage the console.
Evidence: How to update system software on a PS5 console
Symptoms and causes
Probable causes · in order
- Temporary update blockCommon
Sony asks you to wait 48 hours. If the update then installs, the block was temporary and nothing needed repairing.
Evidence: PS5 error code CE-113338-9 (PlayStation Support)
- Stuck download of the filePossible
If the retry in Downloads/Uploads completes the download, the fault was in the downloaded file and not the console.
Evidence: How to update system software on a PS5 console
- Network update does not finishPossible
If it fails after several internet attempts but works by USB, the download route was the problem.
Evidence: How to update system software on a PS5 console · How to update PS5 console and PS4 console system software in safe mode
Virtual technician
Does CE-113338-9 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to use Safe Mode on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to update PS5 console and PS4 console system software in safe mode
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
PS5 error code CE-113338-9 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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