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CE-113524-6

PlayStation CE-113524-6 on PS5: unable to connect to PlayStation

Verified with sources2 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you
PlayStation 5 console with DualSense controller
Soberian (this retouched file) Osh33m (original photograph)CC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

The PS5 cannot connect to PlayStation. Check the status page, run the test in Settings > Network > Connection Status, turn the modem and router off for 5 minutes and, if you set DNS manually, review the primary and secondary.

Safety first

Stop and check this first

  • If you are not familiar with advanced IP or DNS settings, Sony asks you to check with your provider or network administrator before changing them.

Safe checks you can perform

  • Status page and connection test
  • Turn modem and router off for 5 minutes
  • Review primary and secondary DNS

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Your internet service provider (ISP)
  • Do not attempt this professional task: PlayStation Repairs diagnostic tool

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Your internet service provider (ISP)

    What they doSony asks you to contact the provider to find out whether there is maintenance on the line. It can also confirm the correct DNS values.

    They must show youwhether there are works or incidents in your area.

    In writingticket number, date and expected fix.

  2. PlayStation Repairs diagnostic tool

    What they doIf the connection test fails on several networks, the PlayStation Repairs diagnosis assesses the console.

    They must show youthe diagnosis result.

    In writingrequest number and networks tried.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Status page and connection test

    No special tools

    Who:
    you.
    How:
    check status.playstation.com. Then, on the PS5, go to Settings > Network > Connection Status > Test Internet Connection.
    Result that matters:
    you learn whether PlayStation or your connection is failing.
    If the page shows an incident:
    wait for it to clear.
    If the console test fails:
    the problem is in your network.
    Evidence to keep:
    Screenshot of the status and test result.

    Evidence: PS5 error code CE-113524-6 (PlayStation Support)

  2. Turn modem and router off for 5 minutes

    No special tools

    Who:
    you.
    How:
    turn off the modem and router, wait 5 minutes and turn them back on. Repeat the connection test.
    Result that matters:
    the test passes and the console connects.
    If it connects:
    the network equipment was in a bad temporary state.
    If not:
    check DNS if you set it manually.
    Evidence to keep:
    Time of the shutdown and new result.

    Evidence: PS5 error code CE-113524-6 (PlayStation Support)

  3. Review primary and secondary DNS

    No special tools

    Who:
    you, if you set the network up manually.
    How:
    if you chose Manual under IP Address Settings or DNS Settings, open the connection's advanced settings and check that primary DNS and secondary DNS are correct.
    Result that matters:
    the console resolves names and connects to PlayStation.
    If it connects after correcting them:
    a mistyped DNS was the cause.
    If they were automatic or already correct:
    ask your provider.
    Evidence to keep:
    DNS values before and after.

    Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code CE-113524-6 (PlayStation Support)

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Gaming and consoles
Brand
PlayStation
Product type
PlayStation 5

Known code variants

  • código de error CE-113524-6 PS5
  • error CE-113524-6 PlayStation 5
  • no se puede conectar con PlayStation CE-113524-6
  • PlayStation 5 CE-113524-6
  • PlayStation 5 error code CE-113524-6
  • PlayStation CE-113524-6
  • PlayStation error CE-113524-6
  • PS5 CE-113524-6
  • PS5 error CE-113524-6
  • unable to connect to PlayStation CE-113524-6

What it means

With CE-113524-6, Sony separates the service, the console connection and the line. First the status page; then the PS5 internet connection test; then restarting modem and router for 5 minutes; and one specific case: if you set IP or DNS manually, the primary and secondary DNS must be correct. Finally, ask the provider whether it has maintenance. If everything checks out, Sony considers it likely temporary. The code indicates no fault.

Warnings and stop conditions

  • Lowsource verified

    If you are not familiar with advanced IP or DNS settings, Sony asks you to check with your provider or network administrator before changing them.

    Evidence: How to set up an internet connection on PlayStation consoles

Symptoms and causes

Probable causes · in order

  • PlayStation failure or maintenancePossible

    If the status page shows an incident, nothing in your network needs changing.

    Evidence: PS5 error code CE-113524-6 (PlayStation Support)

  • Console without internet accessPossible

    The connection test confirms it: if it fails, the problem lies between the console and the line, not PlayStation.

    Evidence: PS5 error code CE-113524-6 (PlayStation Support)

  • Wrong manual DNSCommon

    Only applies if you chose Manual for IP or DNS. If it connects after correcting the primary and secondary DNS, that was the cause.

    Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code CE-113524-6 (PlayStation Support)

  • Internet provider maintenancePossible

    If everything above is fine, Sony asks you to check with the provider whether there is work on the line.

    Evidence: PS5 error code CE-113524-6 (PlayStation Support)

Virtual technician

Does CE-113524-6 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    How to set up an internet connection on PlayStation consoles

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  2. 2

    PS5 error code CE-113524-6 (PlayStation Support)

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

Sources: How to set up an internet connection on PlayStation consoles · PS5 error code CE-113524-6 (PlayStation Support)reviewed 2026-10-04 · verified

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