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CE-116799-3

PlayStation CE-116799-3 on PS5: can't confirm PlayStation Plus

Verified with sources3 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you
PlayStation 5 console with DualSense controller
Soberian (this retouched file) Osh33m (original photograph)CC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

Sony cannot confirm your PlayStation Plus subscription. Check that the PS5 is online and that you are signed in, then look in Settings > Users and Accounts > Accounts > Payment and Subscriptions > Subscriptions to see whether it expired.

Safety first

Stop and check this first

  • Checking or renewing the subscription is for the account holder. Do not share screenshots with payment details or use other people's payment methods.

Safe checks you can perform

  • Check connection and sign in
  • View the subscription on the console
  • Cross-check in Account Management

Leave these tasks to a qualified professional

  • Do not attempt this professional task: PlayStation Support
  • Do not attempt this professional task: Your internet service provider (ISP)

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. PlayStation Support

    What they doIf the subscription shows active on the web and the PS5 keeps showing CE-116799-3 after waiting, they check the account in their systems.

    They must show youthe PlayStation Plus state recorded on your account.

    In writingcase number, date and proposed fix.

  2. Your internet service provider (ISP)

    What they doIf the console cannot get online, they check your line.

    They must show youthe state of the line at the time of the fault.

    In writingticket number and cause found.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Check connection and sign in

    No special tools

    Who:
    you.
    How:
    make sure the PS5 is connected to the internet and open Settings > Users and Accounts > Account to see whether you are signed in; if not, sign in.
    Result that matters:
    the console is online with your account signed in.
    If you were signed out and the notice goes after signing in:
    that was the cause.
    If you were already signed in and online:
    move on to the subscription.
    Evidence to keep:
    Time of the check and sign in state.

    Evidence: How to sign in and out of PlayStation · PS5 error code CE-116799-3 (PlayStation Support)

  2. View the subscription on the console

    No special tools

    Who:
    the account holder.
    How:
    go to Settings > Users and Accounts > Accounts > Payment and Subscriptions > Subscriptions and open PlayStation Plus.
    Result that matters:
    whether it is active and its next payment date.
    If it has expired:
    the code is responding to that and the console is fine.
    If it is active:
    expiry is ruled out.
    Evidence to keep:
    Screenshot of the subscriptions screen.

    Evidence: How to manage subscriptions on PlayStation · PS5 error code CE-116799-3 (PlayStation Support)

  3. Cross-check in Account Management

    No special tools

    Who:
    the account holder, from a browser.
    How:
    sign in to Account Management on playstation.com and open Subscription to see the list of active services.
    Result that matters:
    the web and the console show the same state.
    If the web shows it active and the console does not:
    the fault is in the console's verification; wait and retry.
    If the web also shows it expired:
    expiry is confirmed.
    Evidence to keep:
    Next payment date shown, without card details.

    Evidence: How to manage subscriptions on PlayStation

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Gaming and consoles
Brand
PlayStation
Product type
PlayStation 5

Known code variants

  • can't confirm PlayStation Plus subscription CE-116799-3
  • código de error CE-116799-3 PS5
  • error CE-116799-3 PlayStation 5
  • no se puede confirmar la suscripción a PlayStation Plus CE-116799-3
  • PlayStation 5 CE-116799-3
  • PlayStation 5 error code CE-116799-3
  • PlayStation CE-116799-3
  • PlayStation error CE-116799-3
  • PS5 CE-116799-3
  • PS5 error CE-116799-3

What it means

With CE-116799-3 the console cannot confirm with PlayStation's servers that the account has an active PlayStation Plus subscription. Sony separates three situations: the console offline or signed out, the subscription expired and, when both are fine, a temporary service issue. It is a subscription verification failure, not a console fault, and does not show that any part is broken.

Warnings and stop conditions

  • Loweditorial warning

    Checking or renewing the subscription is for the account holder. Do not share screenshots with payment details or use other people's payment methods.

    Evidence: How to manage subscriptions on PlayStation

Symptoms and causes

Probable causes · in order

  • Expired subscriptionCommon

    If Subscriptions shows PlayStation Plus as expired, the code is the expected response and there is nothing to repair on the console.

    Evidence: How to manage subscriptions on PlayStation · PS5 error code CE-116799-3 (PlayStation Support)

  • Console offline or signed outPossible

    If the PS5 is offline or asks you to sign in, the subscription could not be queried even if it is active.

    Evidence: How to sign in and out of PlayStation · PS5 error code CE-116799-3 (PlayStation Support)

  • Temporary issuePossible

    With sign in working and an active subscription, Sony says it is probably temporary and to try again later.

    Evidence: PS5 error code CE-116799-3 (PlayStation Support)

Virtual technician

Does CE-116799-3 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    How to sign in and out of PlayStation

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  2. 2

    How to manage subscriptions on PlayStation

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  3. 3

    PS5 error code CE-116799-3 (PlayStation Support)

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

Sources: How to sign in and out of PlayStation · How to manage subscriptions on PlayStation · PS5 error code CE-116799-3 (PlayStation Support)reviewed 2026-10-04 · verified

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