- Gaming and consoles
- PlayStation 5
CE-117773-6
PlayStation CE-117773-6 on PS5: PlayStation Plus check failed
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 could not complete a check tied to your account and PlayStation Plus. Test the internet connection from Settings, confirm you are signed in, update the system software and check whether your subscription has expired.
Safety first
Stop and check this first
- Do not use someone else's account or payment method to make the console accept the subscription. Only the holder makes payment changes.
Safe checks you can perform
- Test the PS5 internet connection
- Confirm you are signed in
- Update the system software
- Check the PlayStation Plus status
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: Your internet service provider (ISP)
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doThey review the PlayStation Plus subscription and the account when the console still cannot validate it with a working connection and sign in.
They must show youthe subscription state and expiry date on record.
In writingcase number, date and what they found on the account.
Your internet service provider (ISP)
What they doIf the PS5 connection test fails while other devices work, they check the line and the router.
They must show youthe state of the line and router on the day of the fault.
In writingticket number, date and cause found.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Test the PS5 internet connection
- Who:
- you.
- How:
- go to Settings > Network > Connection Status > Test Internet Connection.
- Result that matters:
- the test ends with a working internet connection.
- If the test fails:
- the problem is the network and the subscription is still unchecked.
- If the test passes:
- the connection is ruled out, move on to sign in.
- Evidence to keep:
- Screenshot of the test result.
Evidence: PS5 error code CE-117773-6 (PlayStation Support)
Confirm you are signed in
- Who:
- you, with your own account.
- How:
- go to Settings > Users and Accounts > Account and sign in if asked.
- Result that matters:
- the console shows your account as signed in.
- If you were signed out and the error goes after signing in:
- that was the cause.
- If you were already signed in and the error stays:
- move on to the system software.
- Evidence to keep:
- Time you signed in and whether the code came back.
Evidence: How to sign in and out of PlayStation · PS5 error code CE-117773-6 (PlayStation Support)
Update the system software
- Who:
- you.
- How:
- go to Settings > System > System Software > System Software Update and Settings and choose Update System Software if a newer version is available.
- Result that matters:
- the console runs the latest version.
- If an update was pending and the error does not return after installing it:
- the old version blocked the check.
- If it was already up to date:
- the version is ruled out, check the subscription.
- Evidence to keep:
- Version number before and after.
Evidence: How to update system software on a PS5 console · PS5 error code CE-117773-6 (PlayStation Support)
Check the PlayStation Plus status
- Who:
- the account holder.
- How:
- go to Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions, or sign in to Account Management on the web and open Subscription.
- Result that matters:
- whether PlayStation Plus is active and its next payment date.
- If it has expired:
- renewing is the holder's decision, and the code points to no fault.
- If it is active and sign in works:
- Sony treats it as temporary; try again later.
- Evidence to keep:
- Screenshot of the subscriptions screen without payment details.
Evidence: PS5 error code CE-117773-6 (PlayStation Support) · How to manage subscriptions on PlayStation
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error CE-117773-6 PS5
- error CE-117773-6 PlayStation 5
- error de suscripción PlayStation Plus CE-117773-6
- PlayStation 5 CE-117773-6
- PlayStation 5 error code CE-117773-6
- PlayStation CE-117773-6
- PlayStation error CE-117773-6
- PlayStation Plus subscription error CE-117773-6
- PS5 CE-117773-6
- PS5 error CE-117773-6
What it means
Sony describes CE-117773-6 as an error on the console and handles it with four checks: internet connection, signed in to PlayStation Network, up to date system software and the state of the PlayStation Plus subscription. If sign in works and the subscription is still active, Sony treats it as probably temporary. The code points to no console fault: it is a validation failure between the PS5, your account and the service.
Warnings and stop conditions
- Loweditorial warning
Do not use someone else's account or payment method to make the console accept the subscription. Only the holder makes payment changes.
Evidence: PS5 error code CE-117773-6 (PlayStation Support) · How to manage subscriptions on PlayStation
Symptoms and causes
Probable causes · in order
- Expired PlayStation Plus subscriptionCommon
If Subscriptions shows PlayStation Plus as expired or without a next payment date, the error comes from the subscription and not from the network.
Evidence: PS5 error code CE-117773-6 (PlayStation Support) · How to manage subscriptions on PlayStation
- Not signed in, or signed out of PlayStation NetworkPossible
If Users and Accounts asks you to sign in, the console could not validate your account.
Evidence: How to sign in and out of PlayStation · PS5 error code CE-117773-6 (PlayStation Support)
- Outdated system software or no connectionPossible
If the connection test fails or a system update is pending, the cause lies in the console or the network, not the subscription.
Evidence: How to update system software on a PS5 console · PS5 error code CE-117773-6 (PlayStation Support)
- Temporary service issuePossible
With sign in working and an active subscription, Sony says the issue is probably temporary and to try again later.
Evidence: PS5 error code CE-117773-6 (PlayStation Support)
Virtual technician
Does CE-117773-6 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to sign in and out of PlayStation
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
PS5 error code CE-117773-6 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
How to manage subscriptions on PlayStation
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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