- Gaming and consoles
- PlayStation 5
CE-118866-0
PS5 CE-118866-0: error while updating a game or app
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
CE-118866-0 appears when a game or app update fails on PS5. Update the system software, back up your saved data, reinstall the game, sign out and back in and, if it still fails, wait 24 hours before trying again.
Safety first
Stop and check this first
- Back up your saved data before deleting the game, as Sony asks. Do not turn off the PS5 while a USB backup is running: it can corrupt data or damage the console or the drive.
Safe checks you can perform
- Install the latest system version
- Back up saved data before deleting anything
- Delete the game and install it again
- Restart and refresh your PlayStation session
- Wait 24 hours and retry
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: PlayStation Support: saved data backup
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doWhen CE-118866-0 persists after updating the system, reinstalling the game, refreshing your session and waiting 24 hours.
They must show youwhether there are known issues with that game's update or with your account.
In writingthe case number, the diagnosis and whether you should repeat any step.
PlayStation Support: saved data backup
What they doAsk for help before deleting the game if you cannot upload your saves to the cloud or copy them to a USB drive.
They must show youwhich backup option they recommend for your situation.
In writingthe agreed way to keep your saved data and the case number.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Install the latest system version
- Who:
- you, from the Settings menu.
- How:
- go to Settings > System > System Software > System Software Update and Settings. If Update Available appears, select Update System Software and let it finish.
- Result that matters:
- an up-to-date system before retrying the game update.
- If the game updates once the system is current:
- skip the reinstall.
- If the system was already current or CE-118866-0 persists:
- make the backup.
- Evidence to keep:
- the system version shown under Console Information.
Evidence: How to update system software on a PS5 console · PS5 error code CE-118866-0 (PlayStation Support)
Back up saved data before deleting anything
- Who:
- you, with PlayStation Plus or a USB drive formatted FAT32 or exFAT.
- How:
- with PlayStation Plus, highlight the game, press the options button and choose Upload/Download Saved Data, or go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Upload or Delete from Console Storage. Without PlayStation Plus, use Settings > System > System Software > Back Up and Restore > Back Up Your PS5.
- Result that matters:
- your progress kept safe outside the installation you are about to remove.
- If the upload or backup completes without errors:
- you can reinstall with peace of mind.
- If the backup fails or you have nowhere to store it:
- do not delete the game yet and contact PlayStation Support.
- Evidence to keep:
- a screenshot of the upload confirmation or the Backup complete screen.
Evidence: How to back up and restore PS5 console data · PS5 error code CE-118866-0 (PlayStation Support) · PlayStation Plus cloud storage for PS5 consoles
Delete the game and install it again
- Who:
- you, signed in with the account that bought the game.
- How:
- go to Settings > Storage > Console Storage > Games and Apps, choose the game or app and select Delete. Then download it again from your game library.
- Result that matters:
- a new installation that takes the update without the error.
- If the reinstalled copy updates fine:
- the previous installation was the problem.
- If the new download fails again with CE-118866-0:
- refresh your session.
- Evidence to keep:
- the reinstall date and the message shown when updating.
Evidence: How to manage PS5 console storage space · PS5 error code CE-118866-0 (PlayStation Support)
Restart and refresh your PlayStation session
- Who:
- you, with your account email and password to hand.
- How:
- restart the PS5. Then go to Settings > Users and Accounts > Other > Sign Out and sign back in with Settings > Users and Accounts > Account > Sign In (an internet connection is required).
- Result that matters:
- a fresh session to retry the update from.
- If the update completes with the refreshed session:
- the old session was stuck.
- If the error remains after signing in again:
- wait 24 hours.
- Evidence to keep:
- the time you signed out and the outcome of the next attempt.
Evidence: How to sign in and out of PlayStation · PS5 error code CE-118866-0 (PlayStation Support)
Wait 24 hours and retry
- Who:
- you, without repeating steps in the meantime.
- How:
- let 24 hours pass since the last attempt, then start the update again from the home screen or your library.
- Result that matters:
- find out whether the failure was temporary.
- If the update finishes after that wait:
- it was a passing problem.
- If the code is back a day later:
- contact PlayStation Support with your list of steps.
- Evidence to keep:
- the date and time of the first error and of the retry.
Evidence: PS5 error code CE-118866-0 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- CE-118866-0
- CE1188660
- código de error CE-118866-0
- error al actualizar la aplicación PS5
- error CE-118866-0 PS5
- no se actualiza el juego PS5 CE-118866-0
- PS5 CE-118866-0
- PS5 error updating application
- PS5 game update fails CE-118866-0
What it means
PlayStation Support says CE-118866-0 means an error occurred while updating the application. Its list covers three fronts: bringing the system software up to date, backing up saved data before deleting and reinstalling the game or app, and refreshing the account session (restart the PS5, sign out under Settings > Users and Accounts > Other, then sign in again). If nothing works, it asks you to wait 24 hours before retrying. The code does not prove a hardware fault.
Warnings and stop conditions
- Mediumsource verified
Back up your saved data before deleting the game, as Sony asks. Do not turn off the PS5 while a USB backup is running: it can corrupt data or damage the console or the drive.
Evidence: How to back up and restore PS5 console data · PS5 error code CE-118866-0 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Outdated system softwarePossible
The page's first step is installing the latest system software before retrying the game update.
Evidence: How to update system software on a PS5 console · PS5 error code CE-118866-0 (PlayStation Support)
- Damaged installed game or app dataCommon
Sony suggests deleting and reinstalling the game or app, which indicates the current installation may be blocking the update.
Evidence: PS5 error code CE-118866-0 (PlayStation Support)
- Account session that needs refreshingPossible
The page asks you to sign out under Settings > Users and Accounts > Other and sign back in, in case the open session blocks the download.
Evidence: How to sign in and out of PlayStation · PS5 error code CE-118866-0 (PlayStation Support)
- Temporary service-side problemPossible
If the error continues after everything else, Sony advises waiting 24 hours before trying again, a sign of a passing fault.
Evidence: PS5 error code CE-118866-0 (PlayStation Support)
Virtual technician
Does CE-118866-0 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to manage PS5 console storage space
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to back up and restore PS5 console data
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
How to sign in and out of PlayStation
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 5
PS5: código de error CE-118866-0 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 6
PS5 error code CE-118866-0 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-gb) · 2026 · official_doc
- 7
PlayStation Plus cloud storage for PS5 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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