ErrorBase
Independent technical referenceOfficial site
  • Gaming and consoles
  • PlayStation 5

CE-120706-6

PlayStation CE-120706-6 on PS5: game update did not install

Verified with sources5 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you
PlayStation 5 console with DualSense controller
Soberian (this retouched file) Osh33m (original photograph)CC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

An error stopped the game update from installing on the PS5. Restore licenses from Settings, restart the console, rebuild the database in Safe Mode and, if nothing changes, delete the game and install it again.

Safety first

Stop and check this first

  • In Safe Mode choose only Rebuild Database: the Reset PS5 options delete all user data.

Safe checks you can perform

  • Restore licenses
  • Restart and rebuild the database
  • Delete the game and install it again

Leave these tasks to a qualified professional

  • Do not attempt this professional task: PlayStation Support
  • Do not attempt this professional task: PlayStation Repairs diagnostic tool

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. PlayStation Support

    What they doIf neither restored licenses nor a clean install allow the update, support reviews the account and the game licence.

    They must show youthe licence status on your account.

    In writingcase number and date.

  2. PlayStation Repairs diagnostic tool

    What they doIf rebuilding the database changes nothing and other games fail too, the PlayStation Repairs diagnosis assesses the console.

    They must show youat which diagnosis step the repair was proposed.

    In writingrequest number and affected games.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Restore licenses

    No special tools

    Who:
    you, signed in to your account.
    How:
    go to Settings > Users and Accounts > Other > Restore Licenses and select the licenses. You can also do it from the game with the options button > Restore License.
    Result that matters:
    the game update installs afterwards.
    If it installs:
    the licence was the obstacle.
    If not:
    restart and move to Safe Mode.
    Evidence to keep:
    Date of the restore and the result.

    Evidence: PS5 error code CE-120706-6 (PlayStation Support) · How to restore licenses on PlayStation consoles

  2. Restart and rebuild the database

    No special tools

    Who:
    you, with the controller connected by USB.
    How:
    restart the PS5 and retry. If it fails, turn it off, hold the power button until the second beep and choose Clear Cache and Rebuild Database > Rebuild Database.
    Result that matters:
    the update installs after the process.
    If it installs:
    the content index was disordered.
    If CE-120706-6 returns:
    the game data is the next suspect.
    Evidence to keep:
    Date and result of each step.

    Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · PS5 error code CE-120706-6 (PlayStation Support)

  3. Delete the game and install it again

    No special tools

    Who:
    you.
    How:
    go to Settings > Storage > Console Storage > Games and Apps, delete the game and download it again from your library.
    Result that matters:
    the fresh install includes the update.
    If it installs completely:
    the previous data was damaged.
    If it fails the same way:
    the case moves to PlayStation support.
    Evidence to keep:
    Free space and the game's final version.

    Evidence: How to manage PS5 console storage space · PS5 error code CE-120706-6 (PlayStation Support)

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Gaming and consoles
Brand
PlayStation
Product type
PlayStation 5

Known code variants

  • código de error CE-120706-6 PS5
  • error CE-120706-6 PlayStation 5
  • game update stopped installing CE-120706-6
  • la actualización del juego no se instala CE-120706-6
  • PlayStation 5 CE-120706-6
  • PlayStation 5 error code CE-120706-6
  • PlayStation CE-120706-6
  • PlayStation error CE-120706-6
  • PS5 CE-120706-6
  • PS5 error CE-120706-6

What it means

CE-120706-6 means something stopped a game update from installing. Sony's order starts with restoring licenses, which deletes no data, continues with a restart and rebuilding the database in Safe Mode, which re-indexes the content, and ends with deleting and installing the game. This separates a licence problem, a disordered content index and damaged game data. The code does not prove a console fault.

Warnings and stop conditions

  • Lowsource verified

    In Safe Mode choose only Rebuild Database: the Reset PS5 options delete all user data.

    Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles

Symptoms and causes

Probable causes · in order

  • Game licence not recognizedPossible

    If the update installs after Restore Licenses, the console did not have the licence up to date. Restoring does not affect your data.

    Evidence: PS5 error code CE-120706-6 (PlayStation Support) · How to restore licenses on PlayStation consoles

  • Disordered system databasePossible

    If the update goes in after Rebuild Database, the content index was wrong.

    Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · PS5 error code CE-120706-6 (PlayStation Support)

  • Damaged game dataPossible

    If it only works after deleting the game and installing it again, the installed data was damaged.

    Evidence: How to manage PS5 console storage space · PS5 error code CE-120706-6 (PlayStation Support)

Virtual technician

Does CE-120706-6 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    How to manage PS5 console storage space

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  2. 2

    How to check for updates on PS5 consoles and PS4 consoles

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  3. 3

    How to use Safe Mode on PS5 consoles and PS4 consoles

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  4. 4

    PS5 error code CE-120706-6 (PlayStation Support)

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  5. 5

    How to restore licenses on PlayStation consoles

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

Sources: How to manage PS5 console storage space · How to check for updates on PS5 consoles and PS4 consoles · How to use Safe Mode on PS5 consoles and PS4 consoles · PS5 error code CE-120706-6 (PlayStation Support) · How to restore licenses on PlayStation consolesreviewed 2026-10-04 · verified

Was this entry useful?