- Gaming and consoles
- PlayStation 5
NP-103028-4
PlayStation NP-103028-4 on PS5: there was an issue signing in
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 had an issue signing in to PlayStation. Go to Settings > Users and Accounts and sign in; if you were already signed in, sign out from Other > Sign Out, sign in again and restart the console.
Safety first
Stop and check this first
- If you suspect someone has accessed your account, use Sony's recovery guides; do not ask others to sign in for you.
Safe checks you can perform
- Sign in from Users and Accounts
- Sign out and sign in again
- Restart the PS5
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: Your internet service provider (ISP)
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doThey check the account state when sign in still fails after signing out, back in and restarting.
They must show youwhether the account has any block or incident on record.
In writingcase number, date and cause found.
Your internet service provider (ISP)
What they doIf the PS5 also fails the connection test, they check the line.
They must show youthe state of the line at the time of the fault.
In writingticket number and cause.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Sign in from Users and Accounts
- Who:
- you, with your account.
- How:
- go to Settings > Users and Accounts > Account > Sign In.
- Result that matters:
- the console completes sign in.
- If it signs in without error:
- the session was simply closed.
- If you were already signed in or the code returns:
- sign out and in again.
- Evidence to keep:
- Time of the attempt and message shown.
Evidence: How to sign in and out of PlayStation · PS5 error code NP-103028-4 (PlayStation Support)
Sign out and sign in again
- Who:
- you.
- How:
- go to Settings > Users and Accounts > Other > Sign Out, then sign in again.
- Result that matters:
- the new sign in ends without NP-103028-4.
- If it works:
- the stored session was the problem.
- If it fails the same way:
- restart the console.
- Evidence to keep:
- Whether the code changed or repeated.
Evidence: How to sign in and out of PlayStation · PS5 error code NP-103028-4 (PlayStation Support)
Restart the PS5
- Who:
- you.
- How:
- restart the console from the control centre and sign in again.
- Result that matters:
- sign in works after the restart.
- If it works:
- it was a temporary console state.
- If the code stays:
- check the internet connection and contact PlayStation Support.
- Evidence to keep:
- Date, time and result after the restart.
Evidence: PS5 error code NP-103028-4 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NP-103028-4 PS5
- error NP-103028-4 PlayStation 5
- issue signing in NP-103028-4
- PlayStation 5 error code NP-103028-4
- PlayStation 5 NP-103028-4
- PlayStation error NP-103028-4
- PlayStation NP-103028-4
- problema al iniciar sesión NP-103028-4
- PS5 error NP-103028-4
- PS5 NP-103028-4
What it means
NP-103028-4 shows that the console did not complete sign in to PlayStation Network. Sony gives three steps in order: sign in from Users and Accounts, sign out and back in if you were already signed in, and restart the PS5. Sony notes that signing in needs an account and an internet connection. The code points to the account session on that console, not to a hardware fault.
Warnings and stop conditions
- Loweditorial warning
If you suspect someone has accessed your account, use Sony's recovery guides; do not ask others to sign in for you.
Evidence: How to sign in and out of PlayStation
Symptoms and causes
Probable causes · in order
- Expired or half finished sessionCommon
If the error does not return after signing out and in, the stored session was in a bad state.
Evidence: How to sign in and out of PlayStation · PS5 error code NP-103028-4 (PlayStation Support)
- Signed out after an update or outagePossible
Sony notes the PS5 can sign you out after a system update or network outage; signing in again fixes it.
Evidence: How to sign in and out of PlayStation · PS5 error code NP-103028-4 (PlayStation Support)
- Temporary console statePossible
If sign in only works after restarting the PS5, the fault was in the console at that moment.
Evidence: PS5 error code NP-103028-4 (PlayStation Support)
Virtual technician
Does NP-103028-4 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to sign in and out of PlayStation
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code NP-103028-4 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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