- Gaming and consoles
- PlayStation 5
NP-103105-0
PlayStation NP-103105-0 on PS5: service under maintenance
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PlayStation service may be undergoing maintenance. Check the server status first. If it is not affected, reset the PS5 internet connection settings, run a connection test and restart the router and modem.
Safety first
Stop and check this first
- During maintenance, resetting settings or restarting the router will not help. Check the server status before Sony's other steps.
Safe checks you can perform
- Server status
- Reset the internet connection settings and test
- Router and modem off for at least 5 minutes
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Server status
- Who:
- you.
- How:
- open status.playstation.com and look for failure or maintenance information.
- Result that matters:
- whether the service shows maintenance or a failure.
- If it does:
- wait until it ends; nothing at home needs changing.
- If it is not affected:
- try Sony's steps in order.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: PS5 error code NP-103105-0 (PlayStation Support)
Reset the internet connection settings and test
- Who:
- you.
- How:
- reset the internet connection settings on the PS5, then go to Settings > Network and select Test Internet Connection.
- Result that matters:
- whether the connection test passes and the service opens.
- If it passes and the service works:
- the connection settings were the problem.
- If it fails:
- restart the router and modem.
- Evidence to keep:
- screenshot of the connection test result.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code NP-103105-0 (PlayStation Support)
Router and modem off for at least 5 minutes
- Who:
- you.
- How:
- turn off the router and modem, wait at least 5 minutes and turn them back on.
- Result that matters:
- whether the service is reachable afterwards.
- If it is:
- it was the network equipment.
- If not:
- Sony says the line may be temporarily congested; try again later.
- Evidence to keep:
- time of the restart and later attempts.
Evidence: PS5 error code NP-103105-0 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- error NP-103105-0 PlayStation 5
- PlayStation 5 error code NP-103105-0
- PlayStation 5 NP-103105-0
- PlayStation error NP-103105-0
- PlayStation NP-103105-0
- PS5 error NP-103105-0
- PS5 NP-103105-0
- This service is currently under maintenance NP-103105-0
What it means
Sony shows NP-103105-0 on PS5 with the message this service is currently under maintenance. Sony says the service may be undergoing maintenance and asks you to check the server status first. Only if the service is not affected does it list, in order, resetting the internet connection settings with a connection test, a router and modem restart after at least 5 minutes off, and trying later because the line may be congested. The code does not point at console hardware.
Warnings and stop conditions
- Loweditorial warning
During maintenance, resetting settings or restarting the router will not help. Check the server status before Sony's other steps.
Evidence: PS5 error code NP-103105-0 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Service under maintenanceCommon
Sony's first explanation for this code. The server status shows the maintenance and the code stops when it ends.
Evidence: PS5 error code NP-103105-0 (PlayStation Support)
- Console internet settingsPossible
Points here if the code stops after resetting the internet connection settings and the connection test passes.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code NP-103105-0 (PlayStation Support)
- Router, modem or busy linePossible
Points here if a restart after 5 minutes off fixes it, or if it only works later because the line was congested.
Evidence: PS5 error code NP-103105-0 (PlayStation Support)
Virtual technician
Does NP-103105-0 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to check for updates on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code NP-103105-0 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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