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NP-103107-2

PlayStation NP-103107-2 on PS5: server down or under maintenance

Verified with sources2 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you
PlayStation 5 console with DualSense controller
Soberian (this retouched file) Osh33m (original photograph)CC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

The PS5 cannot connect to the server and Sony points to possible maintenance. Check the PlayStation status page first; if the service is up, set up the console's network again, run the connection test and turn the router and modem off for 5 minutes.

Safety first

Stop and check this first

  • During PlayStation maintenance do not reset the console or overhaul the network: the problem is not on your equipment.

Safe checks you can perform

  • Check the PlayStation status page
  • Set up the connection again and test it
  • Turn the router and modem off for 5 minutes

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Your internet service provider (ISP)
  • Do not attempt this professional task: PlayStation Support

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Your internet service provider (ISP)

    What they doIf the PlayStation service is up and your connection still fails after restarting the router and modem, they check the line.

    They must show youthe line state and router sync at the time of the fault.

    In writingticket number, date and cause found.

  2. PlayStation Support

    What they doIf the status page shows no incidents, your network works with other services and the code repeats for days, they review the case.

    They must show youwhether incidents are recorded for that service.

    In writingcase number and date.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Check the PlayStation status page

    No special tools

    Who:
    you, from any browser.
    How:
    open status.playstation.com and look for incidents or maintenance.
    Result that matters:
    whether the service is up.
    If there is maintenance or an outage:
    wait for it to end; do not change settings.
    If everything is up:
    the problem is on your side, move on to the network.
    Evidence to keep:
    Screenshot of the status page with date and time.

    Evidence: PS5 error code NP-103107-2 (PlayStation Support)

  2. Set up the connection again and test it

    No special tools

    Who:
    you.
    How:
    go to Settings > Network > Settings > Set Up Internet Connection, set up the Wi-Fi network or LAN cable again and then run the connection test.
    Result that matters:
    the test ends with a working connection.
    If the test passes and the error goes:
    the network settings were the cause.
    If the test fails:
    restart the router and modem.
    Evidence to keep:
    Screenshot of the test result.

    Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NP-103107-2 (PlayStation Support)

  3. Turn the router and modem off for 5 minutes

    No special tools

    Who:
    you, if the router is yours; on someone else's network, its administrator.
    How:
    turn off the router and modem, wait 5 minutes and turn them back on. Repeat the connection test on the PS5.
    Result that matters:
    the connection and the service come back.
    If they do:
    the network equipment was in a bad temporary state.
    If it continues with the service up:
    Sony advises trying later; if it persists, ask your provider.
    Evidence to keep:
    Time of the restart and test result.

    Evidence: PS5 error code NP-103107-2 (PlayStation Support)

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Gaming and consoles
Brand
PlayStation
Product type
PlayStation 5

Known code variants

  • código de error NP-103107-2 PS5
  • error NP-103107-2 PlayStation 5
  • no se puede conectar con el servidor NP-103107-2
  • PlayStation 5 error code NP-103107-2
  • PlayStation 5 NP-103107-2
  • PlayStation error NP-103107-2
  • PlayStation NP-103107-2
  • PS5 error NP-103107-2
  • PS5 NP-103107-2
  • unable to connect to the server NP-103107-2

What it means

NP-103107-2 appears when the console cannot reach a PlayStation server. Sony separates two cases: the service under maintenance, visible on the PlayStation status page and outside your control, and the service up with a problem in your network, handled by setting up the PS5 connection again, testing it and restarting the router and modem. If nothing changes, Sony advises trying later. The code does not indicate a console fault.

Warnings and stop conditions

  • Loweditorial warning

    During PlayStation maintenance do not reset the console or overhaul the network: the problem is not on your equipment.

    Evidence: PS5 error code NP-103107-2 (PlayStation Support)

Symptoms and causes

Probable causes · in order

  • Service maintenance or outageCommon

    If the PlayStation status page shows an incident or maintenance, the error does not depend on your console or network.

    Evidence: PS5 error code NP-103107-2 (PlayStation Support)

  • Console network settingsPossible

    If, with the service up, the connection test fails and passes after setting up the connection again, the problem was in the PS5 settings.

    Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NP-103107-2 (PlayStation Support)

  • Router or modem in a bad temporary statePossible

    If everything works after turning them off for 5 minutes, the network equipment was the cause.

    Evidence: PS5 error code NP-103107-2 (PlayStation Support)

Virtual technician

Does NP-103107-2 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    How to set up an internet connection on PlayStation consoles

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  2. 2

    PS5 error code NP-103107-2 (PlayStation Support)

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

Sources: How to set up an internet connection on PlayStation consoles · PS5 error code NP-103107-2 (PlayStation Support)reviewed 2026-10-04 · verified

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