- Gaming and consoles
- PlayStation 5
NP-103148-7
PlayStation NP-103148-7 on PS5: app can't connect to internet
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 had an issue connecting to the internet from an app. Save your game if you can, close the app with the options button and open it again, restart the console and turn the router or modem off for at least 5 minutes.
Safety first
Stop and check this first
- Closing the app loses unsaved progress: save first if the game allows it.
Safe checks you can perform
- Close the app fully and restart it
- Restart the PS5
- Turn the router or modem off for at least 5 minutes
Leave these tasks to a qualified professional
- Do not attempt this professional task: Your internet service provider (ISP)
- Do not attempt this professional task: PlayStation Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Your internet service provider (ISP)
What they doIf no app connects after the three steps, they check the line and the router.
They must show youthe line state at the time of the fault.
In writingticket, date and cause found.
PlayStation Support
What they doIf only one app fails and your network works with the rest, they check for an issue with that app.
They must show youwhether there are known issues for that app.
In writingcase number and answer.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Close the app fully and restart it
- Who:
- you.
- How:
- save your game if possible. Highlight the app, press the options button and choose Close Application. Then open it again.
- Result that matters:
- the app connects again.
- If it connects:
- it was the app session.
- If the code returns:
- restart the console.
- Evidence to keep:
- App name and time of the error.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
Restart the PS5
- Who:
- you.
- How:
- restart the console and open the app again.
- Result that matters:
- the connection works after the restart.
- If it works:
- it was a temporary console state.
- If it continues:
- move on to the router and modem.
- Evidence to keep:
- Result after the restart.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
Turn the router or modem off for at least 5 minutes
- Who:
- you, if you control the router; if not, whoever runs the network.
- How:
- turn off the router or modem, wait at least 5 minutes and turn it on. Repeat what you were doing in the app.
- Result that matters:
- the app connects without the code.
- If it connects:
- the network equipment was the cause.
- If it still fails while other apps connect:
- the problem follows that app; contact support.
- Evidence to keep:
- Time of the router restart and result.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NP-103148-7 PS5
- error NP-103148-7 PlayStation 5
- issue connecting the console to the internet NP-103148-7
- PlayStation 5 error code NP-103148-7
- PlayStation 5 NP-103148-7
- PlayStation error NP-103148-7
- PlayStation NP-103148-7
- problema al conectar la consola a Internet NP-103148-7
- PS5 error NP-103148-7
- PS5 NP-103148-7
What it means
Sony links NP-103148-7 to a problem connecting the PS5 to the internet while an app is in use. The steps go from the app outwards to the network: close the app fully and restart it, restart the console and turn the router or modem off for at least 5 minutes. Each step rules out a layer: the app session, the console state and the network equipment. The code does not point to a hardware fault.
Warnings and stop conditions
- Lowsource verified
Closing the app loses unsaved progress: save first if the game allows it.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- App network session stuckCommon
If it connects after fully closing and reopening the app, the fault was in that session.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
- Temporary console statePossible
If it only clears after restarting the PS5, the problem was in the console.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
- Router or modemPossible
If the connection returns after turning them off for at least 5 minutes, the network equipment was the cause.
Evidence: PS5 error code NP-103148-7 (PlayStation Support)
Virtual technician
Does NP-103148-7 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS5 error code NP-103148-7 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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