- Gaming and consoles
- PlayStation 5
NP-103191-5
PS5 NP-103191-5: online connection failed in an app
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
NP-103191-5 means an app's online connection failed on your PS5. Close it with the options button > Close Application, open it again and, if it continues, restart the console and turn off the router or modem for 5 minutes.
Safety first
Safe checks you can perform
- Close the app and open it again
- Restart the PS5 console
- Turn off the router or modem for at least 5 minutes
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: PlayStation Support: one app only
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doIf NP-103191-5 persists after closing and restarting the app, restarting the PS5 and powering off the router or modem for 5 minutes.
They must show youwhether there are known problems with that app's online connection.
In writingthe case number and the further steps they propose.
PlayStation Support: one app only
What they doHelpful when every other online app on the console connects normally and only one shows the connection error.
They must show youwhat checks they run on the affected app.
In writingtheir conclusion about the app and the case reference.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Close the app and open it again
- Who:
- you, on the home screen.
- How:
- highlight the app icon, press the OPTIONS button and select Close Application. Wait for it to shut completely, then launch it again.
- Result that matters:
- the app regaining its online connection from a clean start.
- If it connects without the message:
- the app session had locked up.
- If NP-103191-5 returns as soon as it opens:
- restart the console.
- Evidence to keep:
- the app name and the screen where the error shows.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
Restart the PS5 console
- Who:
- you, from the control center.
- How:
- restart the PlayStation 5 (do not just put it in rest mode) and, back on the home screen, open the same app.
- Result that matters:
- rule out a temporary console hang.
- If the online connection works after the restart:
- no need to touch the router.
- If the online connection failure repeats:
- move on to the router or modem.
- Evidence to keep:
- the restart time and whether the code changes.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
Turn off the router or modem for at least 5 minutes
- Who:
- you, at the home network equipment.
- How:
- switch off the router or modem, keep it off for a minimum of 5 minutes and turn it on. Once its connection lights settle, open the app on the PS5 again.
- Result that matters:
- a fresh connection between the console and the internet.
- If the app now connects:
- the drop came from the network equipment.
- If the code stays after the router restart:
- contact PlayStation Support.
- Evidence to keep:
- a note of when you powered it off and what happened when you reopened the app.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NP-103191-5
- error NP-103191-5 PS5
- ha fallado la conexión online PS5
- juego no conecta online PS5 NP-103191-5
- NP-103191-5
- NP1031915
- online connection failed PS5
- PS5 game won't connect online NP-103191-5
- PS5 NP-103191-5
What it means
According to PlayStation Support, the message reads "Online connection failed" and the network connection for the app you were using may have failed. The page is short and starts with the app itself: fully close it from its icon on the home screen and restart it. If that is not enough, it suggests restarting the PS5 and finally turning off the router or modem for at least 5 minutes. It mentions no account or hardware fault.
Symptoms and causes
Probable causes · in order
- The app's network connection droppedCommon
Sony says that if you see this error, the network connection for the specific app you had open may have failed.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
- App stuck in a state it cannot recover fromPossible
The first official step is closing the app from its icon and restarting it, so an app session that hangs fits this code.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
- Router or modem holding a stuck connectionPossible
The page ends by asking you to turn the router or modem off, wait at least 5 minutes and turn it on, in case the drop starts there.
Evidence: PS5 error code NP-103191-5 (PlayStation Support)
Virtual technician
Does NP-103191-5 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS5: código de error NP-103191-5 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 2
PS5 error code NP-103191-5 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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