- Gaming and consoles
- PlayStation 5
NP-104303-1
PS5 NP-104303-1: problem communicating with the PSN server
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
PS5 error NP-104303-1 is a problem communicating with the server that may come from the server itself. Check PSN status for failures or maintenance, try again later and, while you wait, update the system software and turn the router off for 5 minutes.
Safety first
Stop and check this first
- Do not turn the PS5 off while it installs the system update: the official guide warns that interrupting the installation can damage the console.
Safe checks you can perform
- Look for server failures or maintenance
- Update the system software while you wait
- If the update gets stuck
- Restart the router and retry later
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Support
- Do not attempt this professional task: Your internet provider
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Support
What they doIf NP-104303-1 lasts for days with no incidents on the status page, the system updated and the router restarted, they check whether it affects your account.
They must show youwhether any server incident is linked to your account.
In writingcase number and the explanation given.
Your internet provider
What they doIf other internet services at home also fail after the router restart, on top of NP-104303-1, they check your line.
They must show youyour line status at the times of the failure.
In writingticket number and outcome.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Look for server failures or maintenance
- Who:
- you, from a phone or computer.
- How:
- open the PSN status page linked from the NP-104303-1 article and see whether a server failure or scheduled maintenance is in progress.
- Result that matters:
- confirming whether the problem sits on Sony's side.
- If a failure or maintenance is shown:
- wait for it to finish; your network needs no changes.
- If nothing is shown:
- use the time to update the console.
- Evidence to keep:
- screenshot of the status with date and time.
Evidence: PS5 error code NP-104303-1 (PlayStation Support)
Update the system software while you wait
- Who:
- you, with the controller.
- How:
- go to Settings > System > System Software > System Software Updates and Settings; if Update Available appears, select Update System Software and do not turn the console off during installation.
- Result that matters:
- a PS5 on the latest version when the server responds again.
- If there was an update and it works afterwards:
- the old version may have played a part.
- If it was already current or the code remains:
- restart the router.
- Evidence to keep:
- system version before and after.
Evidence: How to update system software on a PS5 console · PS5 error code NP-104303-1 (PlayStation Support)
If the update gets stuck
- Who:
- you, with the controller.
- How:
- press the PS button to open the control center, choose Downloads/Uploads, highlight the system software update and select View Error Info, then Try Again.
- Result that matters:
- the update download resuming.
- If the download moves on:
- let it finish and install.
- If it fails several times:
- the official guide offers updating through a PC or Mac with a USB drive.
- Evidence to keep:
- the message shown under View Error Info.
Evidence: How to update system software on a PS5 console
Restart the router and retry later
- Who:
- you, at home.
- How:
- turn the router off, wait at least 5 minutes, turn it back on and repeat what you were doing; if the error remains, let some time pass before the next attempt.
- Result that matters:
- ruling out your router and giving the server time to recover.
- If it works:
- it was a temporary outage or a router hang.
- If it lasts for days with a clear status page:
- contact PlayStation Support.
- Evidence to keep:
- dates and times of the failed attempts.
Evidence: PS5 error code NP-104303-1 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NP-104303-1
- error NP-104303-1 PS5
- NP-104303-1
- NP1043031
- PS5 NP-104303-1
- ps5 problem communicating with the server np-104303-1
- ps5 problema de comunicación con el servidor np-104303-1
- psn caído np-104303-1
- psn down np-104303-1
What it means
On its official page, PlayStation explains that NP-104303-1 indicates a problem communicating with the server and that it may be caused by a problem on the server side, not your console. So the first step is the PlayStation Network status page, to see whether there are server failures or maintenance in progress, accepting that it may be temporary. While you wait, it recommends updating the system software from Settings > System > System Software > System Software Updates and Settings, and turning the router off for at least 5 minutes.
Warnings and stop conditions
- Mediumsource verified
Do not turn the PS5 off while it installs the system update: the official guide warns that interrupting the installation can damage the console.
Evidence: How to update system software on a PS5 console
Symptoms and causes
Probable causes · in order
- Problem on the PlayStation serverCommon
The page states that the error may be due to a problem on the server side, such as a server failure or maintenance in progress.
Evidence: PS5 error code NP-104303-1 (PlayStation Support)
- Temporary outagePossible
PlayStation says this may be a temporary issue and that you should try again after a while without changing anything else.
Evidence: PS5 error code NP-104303-1 (PlayStation Support)
- Outdated system softwarePossible
One step is installing the latest system software while you wait; the official guide notes some applications may need it before you can use them.
Evidence: How to update system software on a PS5 console · PS5 error code NP-104303-1 (PlayStation Support)
- Router worth restartingLess common
The last step on the page is to turn the router off, wait at least 5 minutes and turn it back on.
Evidence: PS5 error code NP-104303-1 (PlayStation Support)
Virtual technician
Does NP-104303-1 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5: código de error NP-104303-1 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 3
PS5 error code NP-104303-1 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?