- Gaming and consoles
- PlayStation 5
NW-102254-4
PS5 NW-102254-4: error connecting to PlayStation, network setup
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
NW-102254-4 on PS5 is an error connecting to PlayStation that asks you to look at your network. Check service status, set up the connection again (ideally wired), turn the router and modem off for 5 minutes and ask your provider about port filtering and a static IP.
Safety first
Stop and check this first
- A static IP with wrong values can leave the PS5 offline; if you are not familiar with these settings, get the details from your provider or network administrator, as PlayStation recommends.
Safe checks you can perform
- Rule out server failure or maintenance
- Set up the internet connection again
- Power off router and modem for 5 minutes
- Try a static IP with your provider's details
Leave these tasks to a qualified professional
- Do not attempt this professional task: Network administrator
- Do not attempt this professional task: Your internet service provider
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Network administrator
What they doIf the PS5 is on a network someone else manages, they can supply the static IP details and update the router.
They must show youthe IP address, subnet mask and gateway you should use.
In writingthe values assigned to the console and the date.
Your internet service provider
What they doExplains how to cancel the port filtering function on the router and updates its firmware or guides you through it.
They must show youthat port filtering is turned off and which firmware the router runs.
In writingticket number, changes made and firmware version.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Rule out server failure or maintenance
- Who:
- you, in any web browser.
- How:
- go to the PlayStation status page and check whether a server failure or maintenance is listed for the time NW-102254-4 appeared.
- Result that matters:
- separating a Sony problem from a problem on your network.
- If maintenance or a failure is listed:
- wait for it to end; the page itself says to try again later.
- If nothing is listed:
- set up the console connection again.
- Evidence to keep:
- screenshot of the page with the time of the error.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
Set up the internet connection again
- Who:
- you, with the controller and ideally a network cable.
- How:
- restart the PS5, connect it by cable if you can and repeat the setup in Settings > Network > Settings > Set Up Internet Connection; on Wi-Fi, keep the console as close as possible to the router or remove anything blocking the signal.
- Result that matters:
- a connection created from scratch instead of the saved configuration.
- If the new connection reaches PlayStation:
- the old settings were the issue.
- If the code shows up anyway:
- power off the router and modem.
- Evidence to keep:
- whether you used cable or Wi-Fi and the result of the new setup.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102254-4 (PlayStation Support)
Power off router and modem for 5 minutes
- Who:
- you, at home.
- How:
- turn off both units, the router and the modem if they are separate boxes, let at least 5 minutes pass and switch them back on before trying the PS5.
- Result that matters:
- a home network that starts clean before you touch advanced settings.
- If the console connects afterwards:
- it was a temporary network hang.
- If the error persists:
- move on to the static IP and port filtering.
- Evidence to keep:
- time of the power off and of the new attempt.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
Try a static IP with your provider's details
- Who:
- you, with the details your internet service provider or network administrator gives you.
- How:
- in Settings > Network > Settings > Set Up Internet Connection, choose Advanced Settings while setting up the network and adjust IP Address; if you are not familiar with these settings, get the correct values from your provider or network administrator first.
- Result that matters:
- seeing whether the console reaches PlayStation with a fixed address.
- If it connects with the static IP:
- automatic assignment was part of the fault.
- If nothing changes:
- ask the provider to review port filtering and the router firmware.
- Evidence to keep:
- photo of the values entered and of the result.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102254-4 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NW-102254-4
- error NW-102254-4 PS5
- NW-102254-4
- NW1022544
- ps5 filtrado de puertos error de conexión
- ps5 ip estática nw-102254-4
- PS5 NW-102254-4
- ps5 port filtering connection error
- ps5 static ip nw-102254-4
What it means
PlayStation describes NW-102254-4 as an error that occurred while connecting to PlayStation. Unlike other network codes, its page goes beyond a restart: it asks you to re-configure the network settings, ask your internet service provider how to cancel the port filtering function on your router and try setting a static IP address manually under Settings > Network > Settings > Set Up Internet Connection. It also asks for the router firmware to be updated with help from the provider or network administrator. The code does not indicate a console fault.
Warnings and stop conditions
- Loweditorial warning
A static IP with wrong values can leave the PS5 offline; if you are not familiar with these settings, get the details from your provider or network administrator, as PlayStation recommends.
Evidence: How to set up an internet connection on PlayStation consoles
Symptoms and causes
Probable causes · in order
- Server failure or maintenancePossible
The official page starts with PlayStation status to see whether there is a server failure or maintenance going on.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
- Network settings saved on the consolePossible
Sony includes re-configuring the network settings after restarting the PS5, so the saved configuration may be part of the problem.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
- Port filtering switched on in the routerPossible
The router may have a port filtering function enabled; PlayStation suggests asking your internet service provider how to cancel it.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
- IP address given to the consolePossible
One official step is to set a static IP manually, as an alternative to the address the network assigns automatically.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102254-4 (PlayStation Support)
- Router firmware not updatedPossible
The page asks you to contact the provider or network administrator to update the router firmware, alongside the 5 minute power off.
Evidence: PS5 error code NW-102254-4 (PlayStation Support)
Virtual technician
Does NW-102254-4 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5: código de error NW-102254-4 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 3
PS5 error code NW-102254-4 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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