- Gaming and consoles
- PlayStation 5
NW-102307-3
PlayStation NW-102307-3 on PS5: communication error with PSN
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
A communication error happened while the PS5 was connecting to PlayStation. Check the status page, restart the console and wire it, turn router and modem off for 5 minutes and, if it continues, ask your provider about the router's port filtering.
Safety first
Stop and check this first
- Turning off port filtering changes the router's security: only do it with the provider or network administrator.
Safe checks you can perform
- Check PlayStation status
- Cable, network set up again and router off 5 minutes
- Set a static IP on the console
Leave these tasks to a qualified professional
- Do not attempt this professional task: Your internet service provider (ISP)
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Your internet service provider (ISP)
What they doThe provider or network administrator can update the router firmware and turn off port filtering, as Sony indicates.
They must show youthe firmware version installed and the filtering setting turned off.
In writingticket number, date and changes applied.
PlayStation Repairs diagnostic tool
What they doIf the error continues on another network with all of the above done, the PlayStation Repairs diagnosis assesses the console.
They must show youthe diagnosis result.
In writingrequest number and date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check PlayStation status
- Who:
- you.
- How:
- check status.playstation.com for a server failure or maintenance.
- Result that matters:
- a general problem is ruled out.
- If there is an incident:
- wait and retry once it clears.
- If there is none:
- the problem is in your network or console.
- Evidence to keep:
- Time of the check and the status shown.
Evidence: PS5 error code NW-102307-3 (PlayStation Support)
Cable, network set up again and router off 5 minutes
- Who:
- you.
- How:
- restart the PS5, connect it by cable if you can and set up the network again in Settings > Network > Settings > Set Up Internet Connection. Turn off router and modem, wait at least 5 minutes and turn them on.
- Result that matters:
- the console connects to PlayStation.
- If it connects:
- the connection or network equipment was in a bad state.
- If NW-102307-3 continues:
- move on to port filtering and IP.
- Evidence to keep:
- Steps taken and result after each one.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102307-3 (PlayStation Support)
Set a static IP on the console
- Who:
- you, if you know your network details; if not, with your provider.
- How:
- in Settings > Network > Settings > Set Up Internet Connection, open the advanced settings of your connection and set a static IP address manually.
- Result that matters:
- the connection works with the fixed IP.
- If it connects:
- automatic IP assignment was failing.
- If not:
- the router's port filtering remains.
- Evidence to keep:
- IP, mask and gateway used.
If you do not know the IP settings, Sony asks you to check with your provider or network administrator before changing them.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102307-3 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NW-102307-3 PS5
- communication error connecting to PlayStation NW-102307-3
- error de comunicación al conectar con PlayStation NW-102307-3
- error NW-102307-3 PlayStation 5
- PlayStation 5 error code NW-102307-3
- PlayStation 5 NW-102307-3
- PlayStation error NW-102307-3
- PlayStation NW-102307-3
- PS5 error NW-102307-3
- PS5 NW-102307-3
What it means
NW-102307-3 points to a communication failure between the PS5 and PlayStation. Sony handles it in layers: service status, console and connection (cable, network set up again, Wi-Fi close by), router and modem (off for at least 5 minutes and firmware updated by the provider or administrator) and two specific settings: turning off the router's port filtering with the provider's help and setting a static IP on the console. If nothing changes, Sony advises retrying later. The code proves no fault.
Warnings and stop conditions
- Loweditorial warning
Turning off port filtering changes the router's security: only do it with the provider or network administrator.
Evidence: PS5 error code NW-102307-3 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Server incidentPossible
The PlayStation status page confirms or rules it out before you touch anything at home.
Evidence: PS5 error code NW-102307-3 (PlayStation Support)
- Unstable console connectionPossible
If it disappears over cable with the network set up again, the wireless connection or its setup was the cause.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102307-3 (PlayStation Support)
- Port filtering on the routerPossible
Sony says to ask the provider how to turn it off. If it then connects, the router was blocking the communication.
Evidence: PS5 error code NW-102307-3 (PlayStation Support)
- IP assignmentPossible
If the connection works with a manually set static IP, automatic assignment was the problem.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102307-3 (PlayStation Support)
Virtual technician
Does NW-102307-3 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code NW-102307-3 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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