- Gaming and consoles
- PlayStation 5
NW-102417-5
PlayStation NW-102417-5 on PS5: network connection timed out
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 connection to PlayStation timed out. Check the PlayStation status page, restart the console, use a cable if you can, turn the router and modem off for at least 5 minutes and, if it continues, review ports, static IP and DNS.
Safety first
Stop and check this first
- Opening ports exposes services on your network. Only open the ports Sony lists, on a router you manage.
Safe checks you can perform
- Check the PlayStation status page
- Restart the console and connect by cable
- Turn router and modem off for 5 minutes and check firmware
- Review ports, static IP and DNS
Leave these tasks to a qualified professional
- Do not attempt this professional task: Your internet service provider (ISP)
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Your internet service provider (ISP)
What they doYour provider can check the line, open the ports Sony lists and adjust the router if you do not know how.
They must show youthe line tests and the ports opened.
In writingticket number, date and changes made to the router.
PlayStation Repairs diagnostic tool
What they doIf the PS5 times out on several different networks, the PlayStation Repairs diagnosis assesses the console side.
They must show youthe diagnosis result.
In writingrequest number and networks tried.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the PlayStation status page
- Who:
- you, from any device.
- How:
- open status.playstation.com and look for failures or maintenance on the services.
- Result that matters:
- you know whether the problem is general.
- If there is an incident:
- wait for it to clear before touching your network.
- If everything is up:
- the fault is in your connection.
- Evidence to keep:
- Screenshot of the status page with the time.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
Restart the console and connect by cable
- Who:
- you, with a LAN cable if possible.
- How:
- restart the PS5, connect it by cable and set up the network again in Settings > Network > Settings > Set Up Internet Connection. On Wi-Fi, move the console closer to the router and remove obstacles.
- Result that matters:
- the connection responds without timing out.
- If it connects over cable:
- the Wi-Fi signal was the problem.
- If it fails over cable too:
- move to the router and modem.
- Evidence to keep:
- Connection type and result of each attempt.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102417-5 (PlayStation Support)
Turn router and modem off for 5 minutes and check firmware
- Who:
- you; the firmware, with help from the router maker.
- How:
- turn off router and modem, wait at least 5 minutes and turn them on. If it still fails, update the router firmware following its maker.
- Result that matters:
- the console connects after the restart or update.
- If it connects:
- the network equipment was stuck or out of date.
- If not:
- ports, IP and DNS remain.
- Evidence to keep:
- Firmware version before and after.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
Review ports, static IP and DNS
- Who:
- you or your internet provider.
- How:
- if possible, open TCP 80, 443, 3478, 3479, 3480 and UDP 3478, 3479, 49152 to 65535 on the router. On the console, in the advanced network settings, try a static IP and, temporarily, a free public DNS.
- Result that matters:
- the connection stops timing out.
- If it improves:
- the network setting was blocking the connection.
- If nothing changes:
- Sony says the line may be busy and to retry later.
- Evidence to keep:
- Settings changed and their previous value.
Change router ports and settings only if it is yours or you have permission. Note the previous values; if you are unfamiliar with these settings, ask your provider.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102417-5 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NW-102417-5 PS5
- connection to the network has timed out NW-102417-5
- error NW-102417-5 PlayStation 5
- PlayStation 5 error code NW-102417-5
- PlayStation 5 NW-102417-5
- PlayStation error NW-102417-5
- PlayStation NW-102417-5
- PS5 error NW-102417-5
- PS5 NW-102417-5
- se ha agotado el tiempo de espera de conexión NW-102417-5
What it means
NW-102417-5 means the console waited too long for a reply when connecting to PlayStation. Sony goes through every layer: servers (status page), console and Wi-Fi (cable, distance to the router), router and modem (5-minute power off, firmware) and advanced settings (TCP ports 80, 443, 3478, 3479, 3480 and UDP 3478, 3479, 49152 to 65535, static IP and DNS). If nothing changes, Sony puts it down to a temporarily busy line. The code does not prove a console fault.
Warnings and stop conditions
- Loweditorial warning
Opening ports exposes services on your network. Only open the ports Sony lists, on a router you manage.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Server failure or maintenancePossible
If the PlayStation status page shows incidents, the problem is not in your home and waiting is enough.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
- Weak or obstructed Wi-Fi signalCommon
If it stops timing out over cable or closer to the router, the wireless signal was the cause.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102417-5 (PlayStation Support)
- Router or modem stuck or out of datePossible
If the connection responds after turning them off for 5 minutes or updating their firmware, the network equipment was the origin.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
- Ports, IP or DNSPossible
If it only improves after opening Sony's ports, setting a static IP or changing DNS, the network setting was the obstacle.
Evidence: PS5 error code NW-102417-5 (PlayStation Support)
Virtual technician
Does NW-102417-5 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code NW-102417-5 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?