- Gaming and consoles
- PlayStation 5
NW-102468-1
PlayStation NW-102468-1 on PS5: problem connecting to the network
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS5 had a problem connecting to the network. Restart the console, move it closer to the router or use a cable, turn the router off for at least 5 minutes and, if you have several NAT routers chained, remove the extra ones.
Safety first
Stop and check this first
- The PS5 does not support IPv6-only networks. If your router is set that way, Sony asks you to use IPv4.
Safe checks you can perform
- Restart the PS5 and move it closer to the router
- Turn the router off for 5 minutes and try a cable
- Remove chained NAT routers
Leave these tasks to a qualified professional
- Do not attempt this professional task: Your internet service provider (ISP)
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Your internet service provider (ISP)
What they doYour provider can confirm whether its router does NAT and leave a single device doing it, or check the line.
They must show youhow the network ended up and which device does NAT.
In writingticket number and changes applied.
PlayStation Repairs diagnostic tool
What they doIf the PS5 connects to no network, wired or wireless, the PlayStation Repairs diagnosis assesses the console.
They must show youthe diagnosis result.
In writingrequest number and networks tried.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the PS5 and move it closer to the router
- Who:
- you.
- How:
- restart the console. If you use Wi-Fi, move it closer to the router and remove objects that may block the signal.
- Result that matters:
- the console connects to the network.
- If it connects:
- the signal or a temporary state was the cause.
- If NW-102468-1 returns:
- restart the router.
- Evidence to keep:
- Approximate distance to the router and result.
Evidence: PS5 error code NW-102468-1 (PlayStation Support)
Turn the router off for 5 minutes and try a cable
- Who:
- you, with a LAN cable if possible.
- How:
- turn off the router, wait at least 5 minutes and turn it on. Then connect the PS5 by cable and set up the network in Settings > Network > Settings > Set Up Internet Connection > Set Up Wired LAN.
- Result that matters:
- the console gets a stable connection.
- If it connects over cable:
- Wi-Fi was the weak point.
- If it does not connect over cable either:
- check how many routers are on the network.
- Evidence to keep:
- Connection type and result.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102468-1 (PlayStation Support)
Remove chained NAT routers
- Who:
- you or whoever manages the network.
- How:
- if the PS5 sits behind two or more routers doing NAT (for example, your own router connected to the operator's), connect the console through just one, as Sony asks.
- Result that matters:
- the console connects with a single router between it and the internet.
- If it connects:
- the chained routers were blocking the connection.
- If it still fails:
- ask your internet provider.
- Evidence to keep:
- Network layout before and after.
Do not change someone else's network. If the router belongs to the operator, ask your provider to make the change.
Evidence: PS5 error code NW-102468-1 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NW-102468-1 PS5
- error NW-102468-1 PlayStation 5
- PlayStation 5 error code NW-102468-1
- PlayStation 5 NW-102468-1
- PlayStation error NW-102468-1
- PlayStation NW-102468-1
- problem connecting the console to the network NW-102468-1
- problema al conectar la consola a la red NW-102468-1
- PS5 error NW-102468-1
- PS5 NW-102468-1
What it means
NW-102468-1 concerns the PS5 connection to your local network, before reaching PlayStation services. Sony checks the console (restart), the wireless signal (distance and obstacles), the router (off for at least 5 minutes), the wired connection and one specific case: several chained NAT routers, which it asks you to remove. Each step separates the console, the Wi-Fi or the network layout. The code does not prove the console's network adapter is faulty.
Warnings and stop conditions
- Lowsource verified
The PS5 does not support IPv6-only networks. If your router is set that way, Sony asks you to use IPv4.
Evidence: How to set up an internet connection on PlayStation consoles
Symptoms and causes
Probable causes · in order
- Insufficient wireless signalCommon
If it disappears when the console is moved closer to the router or wired, the Wi-Fi signal was the cause.
Evidence: PS5 error code NW-102468-1 (PlayStation Support)
- Router in a bad temporary statePossible
If the console connects after the router has been off for at least 5 minutes, the problem was temporary.
Evidence: PS5 error code NW-102468-1 (PlayStation Support)
- Several chained NAT routersPossible
Sony asks you to remove them. If the connection works with a single router, the double address translation was the obstacle.
Evidence: PS5 error code NW-102468-1 (PlayStation Support)
Virtual technician
Does NW-102468-1 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code NW-102468-1 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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