- Gaming and consoles
- PlayStation 5
NW-102655-9
PS5 NW-102655-9: app error caused by a network problem
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
NW-102655-9 means an app on your PS5 hit an error because of a network connection problem. Check PlayStation Network status, run Test Internet Connection under Settings > Network and power off the router for 5 minutes before retrying.
Safety first
Stop and check this first
- Only change advanced network settings (IP address, DNS, MTU, proxy) if you understand them; otherwise ask your internet provider or network administrator first.
Safe checks you can perform
- Check the PlayStation Network status page
- Run the internet connection test
- Power the router off for 5 minutes
- Update the system and check the app for updates
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Repairs (network issues)
- Do not attempt this professional task: PlayStation Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Repairs (network issues)
What they doThe official connection guide sends you to PlayStation Repairs if network problems remain after checking status, settings and the router.
They must show youwhich stage of the connection test fails and which setting they suggest changing.
In writingthe recommended settings and the case number if one is opened.
PlayStation Support
What they doUse this when the connection test passes, PSN status is green and the app still returns NW-102655-9.
They must show youwhether there are open incidents for that app in your region.
In writingthe case number and their conclusion about the app.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the PlayStation Network status page
- Who:
- you, on a phone or computer.
- How:
- open the PSN status page and look for server failures or maintenance affecting the services the app relies on.
- Result that matters:
- know whether the problem sits outside your home.
- If an outage or maintenance is listed:
- wait for it to end before changing settings.
- If everything shows as up:
- go on to the console connection test.
- Evidence to keep:
- a screenshot of the status page with date and time.
Evidence: PS5 error code NW-102655-9 (PlayStation Support)
Run the internet connection test
- Who:
- you, from the console network settings.
- How:
- restart the PS5 and go to Settings > Network > Test Internet Connection. If the test fails, open Settings > Network > Settings > Set Up Internet Connection and confirm the SSID, password and security method are correct.
- Result that matters:
- confirm the console reaches the internet properly.
- If the test passes and the app works:
- the connection had dropped.
- If the test fails at some stage:
- sort out the network and router before blaming the app.
- Evidence to keep:
- a photo of the connection test result.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102655-9 (PlayStation Support)
Power the router off for 5 minutes
- Who:
- you, at the home router.
- How:
- turn the router off, wait at least 5 minutes, turn it back on and repeat the connection test once it is online. If your router is set to IPv6 only, note that the PS5 needs IPv4; the router manufacturer can tell you how to change it.
- Result that matters:
- a fresh connection after the router restart.
- If the app no longer shows NW-102655-9:
- the router was the source.
- If the code returns while the network works:
- check the system and app versions.
- Evidence to keep:
- the time of the restart and the result of the test afterwards.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102655-9 (PlayStation Support)
Update the system and check the app for updates
- Who:
- you, from Settings and the home screen.
- How:
- go to Settings > System > System Software > System Software Updates and Settings and install anything pending. Then highlight the app, press the options button on your controller and select Check for update.
- Result that matters:
- system and app both on their newest versions.
- If an update was waiting and the error stops once it is installed:
- the version was to blame.
- If everything was current and the code persists:
- contact PlayStation Support.
- Evidence to keep:
- the system and app versions after updating.
Evidence: How to update system software on a PS5 console · PS5 error code NW-102655-9 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- código de error NW-102655-9
- error de red en aplicación PS5 NW-102655-9
- error NW-102655-9 PS5
- ha habido un problema con la aplicación PS5
- NW-102655-9
- NW1026559
- PS5 app network error NW-102655-9
- PS5 NW-102655-9
- there was an error with the application PS5
What it means
PlayStation Support shows the message "There was an error with the application" and explains that it may occur on the application side when there is a problem with the network connection. The steps therefore look outward first: the PSN status page for server failures or maintenance, the console's internet connection test and the router. Only at the end does the page ask you to check the system software and look for an update to the app. It does not imply a PS5 fault.
Warnings and stop conditions
- Lowsource verified
Only change advanced network settings (IP address, DNS, MTU, proxy) if you understand them; otherwise ask your internet provider or network administrator first.
Evidence: How to set up an internet connection on PlayStation consoles
Symptoms and causes
Probable causes · in order
- Unstable or misconfigured console network connectionCommon
The page links the error to a network connection problem and asks you to review and reconfigure network settings if necessary.
Evidence: How to set up an internet connection on PlayStation consoles · PS5 error code NW-102655-9 (PlayStation Support)
- Server failure or maintenancePossible
Sony points you to the PSN status page because a server outage or maintenance in progress can trigger this code.
Evidence: PS5 error code NW-102655-9 (PlayStation Support)
- Router that needs a restartPossible
One official step is turning the router off, leaving it unpowered for at least 5 minutes and turning it back on.
Evidence: PS5 error code NW-102655-9 (PlayStation Support)
- System or app not on the latest versionLess common
At the end of the list, the page asks you to update the system software and use Check for update on the affected app.
Evidence: PS5 error code NW-102655-9 (PlayStation Support)
Virtual technician
Does NW-102655-9 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to update system software on a PS5 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to set up an internet connection on PlayStation consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
PS5: código de error NW-102655-9 (Asistencia de PlayStation)
Sony Interactive Entertainment (playstation.com/es-es) · 2026 · official_doc
- 4
PS5 error code NW-102655-9 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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