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SU-101193-5

PlayStation SU-101193-5 on PS5: system software update needed

Verified with sources2 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you
PlayStation 5 console with DualSense controller
Soberian (this retouched file) Osh33m (original photograph)CC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Medium

Quick answer

The PS5 needs the latest system software. Restart the console and update it from Settings > System; if the internet update fails, use a USB drive prepared on a computer, Sony's alternative method.

Safety first

Stop and check this first

  • Do not turn off the console or unplug the USB while the update is installing.
  • Reinstalling the system software deletes all data on the PS5. For this code use the update option.

Safe checks you can perform

  • Restart the console
  • Update from Settings
  • Update from a USB drive

Leave these tasks to a qualified professional

  • Do not attempt this professional task: PlayStation Support
  • Do not attempt this professional task: PlayStation Repairs

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. PlayStation Support

    What they doIf neither the internet nor the USB update completes, they review the update error messages with you.

    They must show youwhich error message they see and what step they propose.

    In writingcase number, date and the version that would not install.

  2. PlayStation Repairs

    What they doIf support refers the case, the official service checks the console in the workshop.

    They must show youthe completed update after the repair.

    In writingwhat was repaired or replaced and why.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Restart the console

    No special tools

    Who:
    you.
    How:
    restart the PS5 before attempting the update.
    Result that matters:
    the console starts normally.
    If the update then installs:
    the fault was momentary.
    If it still will not update:
    update manually from Settings.
    Evidence to keep:
    Date and installed version before you start.

    Evidence: PS5 error code SU-101193-5 (PlayStation Support)

  2. Update from Settings

    No special tools

    Who:
    you.
    How:
    go to Settings > System > System Software > System Software Update and Settings and choose Update System Software. If it gets stuck, open Downloads/Uploads in the control centre, select the update, View Error Info and Try Again.
    Result that matters:
    the console finishes the update.
    If it finishes:
    the code is resolved.
    If it fails several times:
    use the USB method.
    Evidence to keep:
    Final version or the download error message.

    Evidence: How to update system software on a PS5 console · PS5 error code SU-101193-5 (PlayStation Support)

  3. Update from a USB drive

    No special tools

    Who:
    you, with a PC or Mac and a USB drive.
    How:
    format the USB as FAT32 or exFAT, create a PS5 folder with UPDATE inside, save Sony's update file as PS5UPDATE.PUP (about 1.1 GB free). With the PS5 off, plug in the USB, start in Safe Mode by releasing the button after the second beep and choose Update System Software > Update from USB Storage Device. Use the update option, not reinstall, which deletes all data.
    Result that matters:
    the console installs the version from the USB.
    If it installs:
    the internet download was the problem.
    If it does not recognise the file:
    check the folder and file names in capitals.
    Evidence to keep:
    Installed version and date.

    Use only the update file from Sony's website; reinstalling the system software deletes all data on the console.

    Evidence: How to update system software on a PS5 console

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Gaming and consoles
Brand
PlayStation
Product type
PlayStation 5

Known code variants

  • actualiza el software del sistema SU-101193-5
  • código de error SU-101193-5 PS5
  • error SU-101193-5 PlayStation 5
  • PlayStation 5 error code SU-101193-5
  • PlayStation 5 SU-101193-5
  • PlayStation error SU-101193-5
  • PlayStation SU-101193-5
  • PS5 error SU-101193-5
  • PS5 SU-101193-5
  • update to the latest system software SU-101193-5

What it means

SU-101193-5 asks you to update the system software to the latest version. Sony proposes restarting the console, updating and, if that fails, updating from a USB drive. Its guide details the method: USB in FAT32 or exFAT, a PS5 folder with an UPDATE subfolder, the file PS5UPDATE.PUP, about 1.1 GB free and starting in Safe Mode by releasing the button after the second beep. The code points to no fault: a system version is missing.

Warnings and stop conditions

  • Mediumeditorial warning

    Do not turn off the console or unplug the USB while the update is installing.

    Evidence: How to update system software on a PS5 console

  • Mediumsource verified

    Reinstalling the system software deletes all data on the PS5. For this code use the update option.

    Evidence: How to update system software on a PS5 console

Symptoms and causes

Probable causes · in order

  • Old system versionCommon

    If System Software Update and Settings offers a newer version, that is the cause and installing it fixes it.

    Evidence: How to update system software on a PS5 console · PS5 error code SU-101193-5 (PlayStation Support)

  • Update download stuck or failedPossible

    If the internet update stalls or fails several times, Sony says to retry it and then use the USB method.

    Evidence: How to update system software on a PS5 console · PS5 error code SU-101193-5 (PlayStation Support)

  • Temporary console statePossible

    If the update installs fine after restarting the PS5, the fault was momentary.

    Evidence: PS5 error code SU-101193-5 (PlayStation Support)

Virtual technician

Does SU-101193-5 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    How to update system software on a PS5 console

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

  2. 2

    PS5 error code SU-101193-5 (PlayStation Support)

    Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc

Sources: How to update system software on a PS5 console · PS5 error code SU-101193-5 (PlayStation Support)reviewed 2026-10-04 · verified

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