- Gaming and consoles
- PlayStation 5
WS-116449-5
PlayStation WS-116449-5 on PS5: service under maintenance
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
WS-116449-5 says the service is under maintenance. Look at the PlayStation server status. If nothing is affected, reset the internet connection settings, test the connection and restart the router and modem.
Safety first
Stop and check this first
- Check the server status first. While maintenance is active, changes to the console or router will not bring the service back.
Safe checks you can perform
- Server status
- Reset the internet connection settings and test
- Router and modem off for at least 5 minutes
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Server status
- Who:
- you.
- How:
- open status.playstation.com and look for failure or maintenance information.
- Result that matters:
- whether the service shows maintenance or a failure.
- If it does:
- wait until it ends; nothing at home needs changing.
- If it is not affected:
- try Sony's steps in order.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: PS5 error code WS-116449-5 (PlayStation Support)
Reset the internet connection settings and test
- Who:
- you.
- How:
- reset the internet connection settings on the PS5, then go to Settings > Network and select Test Internet Connection.
- Result that matters:
- whether the connection test passes and the service opens.
- If it passes and the service works:
- the connection settings were the problem.
- If it fails:
- restart the router and modem.
- Evidence to keep:
- screenshot of the connection test result.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code WS-116449-5 (PlayStation Support)
Router and modem off for at least 5 minutes
- Who:
- you.
- How:
- turn off the router and modem, wait at least 5 minutes and turn them back on.
- Result that matters:
- whether the service is reachable afterwards.
- If it is:
- it was the network equipment.
- If not:
- Sony says the line may be temporarily congested; try again later.
- Evidence to keep:
- time of the restart and later attempts.
Evidence: PS5 error code WS-116449-5 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- error WS-116449-5 PlayStation 5
- PlayStation 5 error code WS-116449-5
- PlayStation 5 WS-116449-5
- PlayStation error WS-116449-5
- PlayStation WS-116449-5
- PS5 error WS-116449-5
- PS5 WS-116449-5
- This service is currently under maintenance WS-116449-5
What it means
Sony uses WS-116449-5 on PS5 for this service is currently under maintenance. The first step is the server status, because the service may simply be in maintenance. If it is not affected, Sony's order is: reset the console's internet connection settings and run a connection test, turn the router and modem off for at least 5 minutes, then try later as the line may be congested. Nothing in the code or the steps suggests a faulty part.
Warnings and stop conditions
- Loweditorial warning
Check the server status first. While maintenance is active, changes to the console or router will not bring the service back.
Evidence: PS5 error code WS-116449-5 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Service under maintenanceCommon
The server status page shows maintenance or a failure. In that case the code clears when the service is back.
Evidence: PS5 error code WS-116449-5 (PlayStation Support)
- Console internet settingsPossible
If resetting the connection settings and passing the internet connection test brings the service back, this was the cause.
Evidence: How to check for updates on PS5 consoles and PS4 consoles · PS5 error code WS-116449-5 (PlayStation Support)
- Router, modem or busy linePossible
A router and modem restart after at least 5 minutes off fixes it, or it works later once the line is less congested.
Evidence: PS5 error code WS-116449-5 (PlayStation Support)
Virtual technician
Does WS-116449-5 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to check for updates on PS5 consoles and PS4 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS5 error code WS-116449-5 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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