- Gaming and consoles
- PC games and launchers
17014
Ubisoft Connect 17014 on PC: app error with three official fixes
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
For error 17014 Ubisoft lists three workarounds: run Ubisoft Connect with administrator rights, reinstall Ubisoft Connect, and, if the game was activated on the Epic Games Launcher, close Ubisoft Connect and download the game again from Epic.
Safety first
Stop and check this first
- Use administrator rights only for Ubisoft Connect itself and download it only from Ubisoft's official site: Ubisoft's workarounds never involve modified launchers or files from other sources.
Safe checks you can perform
- Run Ubisoft Connect as administrator
- Reinstall Ubisoft Connect
- Copy activated on Epic Games
Leave these tasks to a qualified professional
- Do not attempt this professional task: Ubisoft support with the details
- Do not attempt this professional task: Epic Games support for Epic copies
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Ubisoft support with the details
What they doIf 17014 persists after the three workarounds, Ubisoft support reviews the account, the activation and the installation.
They must show youthe case number and what they found on the account or installation.
In writingthe code, the game, the store where it was activated and the steps already tried.
Epic Games support for Epic copies
What they doIf the game was activated on Epic and the Epic download fails, Epic support checks the entitlement and the installation on its side.
They must show youwhether the game entitlement is correct on your Epic account.
In writingthe case number and the outcome of their check.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Run Ubisoft Connect as administrator
- Who:
- you.
- How:
- close Ubisoft Connect completely, right-click its shortcut, choose Run as administrator and try the game again.
- Result that matters:
- whether 17014 is gone when you open the game with administrator rights.
- If it starts:
- a permission problem was the cause; keep using that option or ask Ubisoft how to fix it permanently.
- If the error stays:
- reinstall Ubisoft Connect.
- Evidence to keep:
- the time of the test and whether Windows asked for confirmation.
Evidence: Error code 17014 in Ubisoft Connect
Reinstall Ubisoft Connect
- Who:
- you.
- How:
- uninstall Ubisoft Connect from Windows Settings, download it again from Ubisoft's official site and install it; the games you installed stay on disk unless you remove them.
- Result that matters:
- whether the error disappears with a fresh Ubisoft Connect.
- If it disappears:
- the Ubisoft Connect installation was damaged.
- If it stays:
- check where the game was activated.
- Evidence to keep:
- the version of Ubisoft Connect installed.
Evidence: Error code 17014 in Ubisoft Connect
Copy activated on Epic Games
- Who:
- you.
- How:
- if you own the game through the Epic Games Launcher, close Ubisoft Connect and download the game again from the Epic Games Launcher, then launch it from there.
- Result that matters:
- whether the game starts when the copy comes from Epic.
- If it starts:
- the Epic activation needed the Epic copy.
- If you do not own it on Epic or it still fails:
- contact Ubisoft support.
- Evidence to keep:
- where you bought and activated the game.
Evidence: Error code 17014 in Ubisoft Connect
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Ubisoft
- Product type
- PC games and launchers
Known code variants
- código de error 17014
- error code 17014
- ubisoft 17014
- ubisoft connect 17014
- uplay 17014
What it means
Ubisoft's article for error code 17014 in Ubisoft Connect does not describe the cause in detail; it gives three workarounds. Running the app with administrator rights points to a permission problem when Ubisoft Connect accesses game files, reinstalling points to a damaged Ubisoft Connect installation, and the Epic step covers games activated through the Epic Games Launcher, where the copy must come from Epic. Ubisoft lists the same steps for 17012 and 17013. Nothing in the code points to PC hardware.
Warnings and stop conditions
- Loweditorial warning
Use administrator rights only for Ubisoft Connect itself and download it only from Ubisoft's official site: Ubisoft's workarounds never involve modified launchers or files from other sources.
Evidence: Error code 17014 in Ubisoft Connect
Symptoms and causes
Probable causes · in order
- Ubisoft Connect lacks permissionsPossible
Ubisoft's first workaround is running Ubisoft Connect with administrator rights. It fits if the error disappears when started that way.
Evidence: Error code 17014 in Ubisoft Connect
- Damaged Ubisoft Connect installationPossible
Reinstalling Ubisoft Connect is Ubisoft's second workaround. It fits if the error stays with administrator rights.
Evidence: Error code 17014 in Ubisoft Connect
- Game activated on the Epic Games LauncherPossible
If the game was activated on Epic, Ubisoft asks to close Ubisoft Connect and download it again from the Epic Games Launcher. It only applies to Epic copies.
Evidence: Error code 17014 in Ubisoft Connect
Virtual technician
Does 17014 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error code 17014 in Ubisoft Connect
Ubisoft · 2026 · official_doc
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