- Appliances
- Coffee machines
INSERT WATER SPOUT
De'Longhi INSERT WATER SPOUT on coffee machine: spout missing
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
INSERT WATER SPOUT means the hot water spout is not fitted or is fitted wrongly. Push it fully in; with the beep enabled, the machine confirms with a beep. If it is fitted correctly and nothing happens, contact De'Longhi.
Safety first
Stop and check this first
- Fit or remove the spout only when the machine is not delivering water, to avoid hot splashes.
- The spout heats up during delivery: hold it by the handle only and never leave the machine unattended while hot water flows.
Safe checks you can perform
- Push the spout fully in
- BEEP function enabled
- Container under the spout
Leave these tasks to a qualified professional
- Do not attempt this professional task: Check of the spout detection
- Do not attempt this professional task: Hot water test
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Check of the spout detection
What they doDe'Longhi authorised service checks the spout connection and how the machine detects it is fitted.
They must show youthe spout detected and hot water flowing.
In writingthe cause found and any part replaced, with its reference.
Hot water test
What they doAfter the work, the technician delivers hot water with the spout fitted and checks the message does not return.
They must show youhot water delivered with no message.
In writingthe test carried out and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Push the spout fully in
- Who:
- you, no tools.
- How:
- fit the hot water spout on its connection and push it all the way in, as De'Longhi says.
- Result that matters:
- the message going away.
- If it goes:
- the spout was loose or missing.
- If it stays:
- check the beep setting.
- Evidence to keep:
- a photo of the fitted spout.
Evidence: Dinamica Plus: Message INSERT WATER SPOUT · De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use · De'Longhi Dinamica Plus ECAM370.95 instructions for use
BEEP function enabled
- Who:
- you.
- How:
- in the machine settings check the BEEP function is enabled; then remove and refit the spout and listen for the beep.
- Result that matters:
- an audible confirmation that the machine detects the spout.
- If it beeps and the message goes:
- the spout is detected.
- If no beep with the spout fitted correctly:
- contact De'Longhi support.
- Evidence to keep:
- a note of the BEEP setting.
Evidence: Dinamica Plus: Message INSERT WATER SPOUT · De'Longhi Dinamica Plus ECAM370.95 instructions for use
Container under the spout
- Who:
- you.
- How:
- when the machine asks for the spout to deliver water, such as at first set-up or when fitting the filter, place a container of at least 100 ml under it before confirming.
- Result that matters:
- the step completed without splashes.
- If water comes out and the process ends:
- it was a normal step.
- If no water comes out after confirming:
- check for the water circuit alert.
- Evidence to keep:
- a note of the step where the message appeared.
Evidence: De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- De'Longhi
- Product type
- Coffee machines
Known code variants
- De'Longhi boquilla agua caliente no colocada
- De'Longhi Dinamica insert water spout
- De'Longhi hot water spout not inserted
- De'Longhi insert water spout message
- De'Longhi insertar boquilla de agua
- De'Longhi Magnifica insert water spout
- Insert water spout
What it means
De'Longhi explains the message appears when the hot water spout is not inserted or is inserted incorrectly, and asks you to push it in as far as it will go. On the Dinamica Plus the machine beeps when it detects it, but only if the BEEP function is enabled in the settings. The machine also asks for the spout at steps where it will deliver hot water, such as first set-up or fitting the filter. If it is fitted correctly and not detected, De'Longhi asks you to contact support; the message alone does not prove a fault.
Warnings and stop conditions
- Loweditorial warning
Fit or remove the spout only when the machine is not delivering water, to avoid hot splashes.
Evidence: De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use
- Mediumsource verified
The spout heats up during delivery: hold it by the handle only and never leave the machine unattended while hot water flows.
Evidence: De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use
Symptoms and causes
Probable causes · in order
- Spout not fittedCommon
The hot water spout was removed, for example to use the milk container, and was not put back on the connection.
Evidence: Dinamica Plus: Message INSERT WATER SPOUT · De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use · De'Longhi Dinamica Plus ECAM370.95 instructions for use
- Spout inserted incorrectlyCommon
The spout is on but did not go all the way in; De'Longhi asks you to insert it as far as it will go.
Evidence: Dinamica Plus: Message INSERT WATER SPOUT · De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use · De'Longhi Dinamica Plus ECAM370.95 instructions for use
- Beep disabled, no confirmationPossible
With the BEEP function off the machine does not beep when it detects the spout, and it can seem not to recognise it even when fitted correctly.
Evidence: Dinamica Plus: Message INSERT WATER SPOUT · De'Longhi Dinamica Plus ECAM370.95 instructions for use
Virtual technician
Does INSERT WATER SPOUT still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Dinamica Plus: Message INSERT WATER SPOUT
De'Longhi · 2026 · official_doc
- 2
De'Longhi ECAM 22.360 bean to cup espresso machine instructions for use
De'Longhi · 2012 · official_doc
- 3
De'Longhi Dinamica Plus ECAM370.95 instructions for use
De'Longhi · 2018 · official_doc
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