- Appliances
- Coffee machines
Please empty the two trays
Krups Please empty the two trays on coffee machine: full trays
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
On the Krups Evidence EA89, Please empty the two trays asks you to empty and clean the drip tray and the coffee grounds collector. If it stays after emptying, refit the collector correctly and wait at least 5 seconds before putting it back.
Safety first
Stop and check this first
- Steam may escape from the drip tray grid depending on the drink: wait for the cycle to finish before removing it to avoid burns.
- Do not skip emptying the trays when asked: Krups warns that not doing it properly can damage the machine.
Safe checks you can perform
- Empty and clean both trays
- Refit the collector after 5 seconds
- Drip tray always in place
Leave these tasks to a qualified professional
- Do not attempt this professional task: Several coffees test
- Do not attempt this professional task: Check of tray detection
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Several coffees test
What they doAfter the work, the technician makes several coffees and empties the trays to check the warning appears and clears when it should.
They must show youthe warning clearing after emptying.
In writingthe test carried out and the date.
Check of tray detection
What they doKrups service checks detection of the grounds collector and drip tray when the message will not clear after correct emptying.
They must show youthe machine recognising the emptying and making coffee.
In writingthe cause found and any part replaced, with its reference.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Empty and clean both trays
- Who:
- you, no tools, machine on and not brewing.
- How:
- remove the drip tray, empty and clean it; take out the grounds collector, empty and clean it; refit both and follow the instructions on the screen.
- Result that matters:
- both trays empty, clean and in place.
- If the message clears:
- they were just full.
- If the message stays:
- check how the collector was refitted.
- Evidence to keep:
- a note of how many coffees since the last emptying.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
Refit the collector after 5 seconds
- Who:
- you.
- How:
- take the grounds collector out again, wait at least 5 seconds and replace it correctly, following the on-screen instructions, as Krups says.
- Result that matters:
- the machine detecting the emptying.
- If the message clears:
- the collector was misplaced or refitted too quickly.
- If it stays after several tries:
- contact Krups customer service.
- Evidence to keep:
- a note of the attempts made.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
Drip tray always in place
- Who:
- you.
- How:
- keep the drip tray fitted at all times, even when the machine is not in use, do not remove it during a cycle and wait 15 seconds after the coffee finishes before removing the water tank.
- Result that matters:
- no water under the machine and no untimely warnings.
- If no water underneath and no odd warnings:
- usage is right.
- If water appears under the machine with the tray fitted and not full:
- tell Krups service.
- Evidence to keep:
- a photo of the area if water appears.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- Krups
- Product type
- Coffee machines
Known code variants
- Krups cafetera vaciar bandeja y posos
- Krups EA89 empty the two trays
- Krups EA89 empty trays message
- Krups empty drip tray and grounds collector
- Krups Evidence empty the two trays
- Krups Evidence vaciar las dos bandejas
- Krups Please empty the two trays
- Please empty the two trays
What it means
Krups explains that after a certain number of coffees the EA89 asks you to empty the coffee grounds collector and the drip tray. The drip tray has a float to show when it is full, but the machine is also programmed to ask after a certain number of coffees even if you emptied it in between. If the message stays after emptying, the collector is usually not seated correctly or was put back too quickly. Krups warns that not doing this properly can damage the machine. The message is not a fault.
Warnings and stop conditions
- Mediumeditorial warning
Steam may escape from the drip tray grid depending on the drink: wait for the cycle to finish before removing it to avoid burns.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
- Lowsource verified
Do not skip emptying the trays when asked: Krups warns that not doing it properly can damage the machine.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
Symptoms and causes
Probable causes · in order
- Trays fullCommon
The grounds collector and drip tray have reached their limit; the drip tray float or the coffee counter triggers the warning.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
- Counter prompt even when not fullPossible
The machine asks for the drip tray to be emptied after a set number of coffees even if you emptied it in between; Krups says this is by design.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
- Collector not seated or refitted too fastPossible
After emptying, the grounds collector was not replaced correctly or was put back within 5 seconds, so the warning stays on screen.
Evidence: Fully automatic Serie EA89 (Evidence) instructions for use
Virtual technician
Does Please empty the two trays still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Fully automatic Serie EA89 (Evidence) instructions for use
Krups · 2019 · official_doc
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