- Appliances
- Ovens
dC
Samsung dC on an oven: check the Dual Cook divider
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
On a Samsung oven, dC or dE asks you to check the divider: it must be in place for dual cook mode and removed for single cook mode. Correct it, turn the oven off and restart; if it persists, switch the power off for 30 seconds.
Safety first
Stop and check this first
- Fit or remove the divider with the oven cold or wearing oven gloves: it is a metal plate that heats up with the cavity.
Safe checks you can perform
- Divider versus selected mode
- Turn off and restart
- Power off for 30 seconds
Leave these tasks to a qualified professional
- Do not attempt this professional task: Divider detection check
- Do not attempt this professional task: Test in both modes
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Divider detection check
What they doThe technician checks with Samsung's procedure whether the oven detects the divider when fitted and removed, and inspects that circuit if it does not.
They must show youthe detection test with the divider in and out.
In writingwhat fails and, if a part is replaced, its part number and the reason.
Test in both modes
What they doAfter the repair, they run the oven in single and dual cook to check dC does not appear.
They must show youthe oven running in both modes without the code.
In writingthe test and its result.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Divider versus selected mode
- Who:
- you, with the oven cold.
- How:
- check whether the divider is inside and which mode you chose. Samsung says it must be in for dual cook and out for single cook.
- Result that matters:
- whether divider and mode match.
- If they do not match:
- fit or remove the divider to suit the mode.
- If they match:
- take it out and push it fully back in.
- Evidence to keep:
- photo of the inside with the divider.
Evidence: Check out the information codes on my oven
Turn off and restart
- Who:
- you.
- How:
- turn the oven off and start it again in the correct mode, as Samsung says.
- Result that matters:
- whether the warning clears.
- If it clears:
- it was the divider or the mode.
- If it stays:
- move to switching the power off.
- Evidence to keep:
- note of the result.
Evidence: Check out the information codes on my oven
Power off for 30 seconds
- Who:
- you, at the oven's breaker.
- How:
- if the problem continues, switch off the oven's breaker for 30 seconds and back on, as Samsung says.
- Result that matters:
- whether the code returns after the power cut.
- If it does not:
- it was a one-off.
- If it returns:
- divider detection needs checking; call service.
- Evidence to keep:
- time of the power cut and whether the code returned.
Evidence: Check out the information codes on my oven
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- Samsung
- Product type
- Ovens
Known code variants
- code erreur dC lave-linge Samsung
- codice dC Samsung
- código dC Samsung
- DC
- dC1
- dE
- dE1
- dF
- erreur dC Samsung
- error dC lavadora Samsung
- errore dC lavatrice Samsung
- Fehlercode dC Samsung
- horno Samsung error dE
- Samsung dC
- Samsung dC divider Dual Cook
- Samsung dC door open
- Samsung dC puerta abierta
- Samsung dC separador Dual Cook
- Samsung dryer dC
- Samsung horno dC
- Samsung oven dC
- Samsung oven error dE
- Samsung secadora dC
- Samsung tumble dryer dE
- Samsung Waschmaschine Fehler dC
- Samsung washer dC
- Samsung washing machine code dC
- secadora Samsung error dE
What it means
Samsung UK defines dC and dE on ovens as a divider check. It applies to ovens with a dual cook function, which can be split into two cavities with a divider plate. The oven detects whether the divider is fitted and compares it with the mode selected: dual cook without the divider, or single cook with it fitted, triggers the warning. If they match and the code persists, Samsung says to turn off, restart and switch the power off for 30 seconds; if it still returns, divider detection is failing.
Warnings and stop conditions
- Loweditorial warning
Fit or remove the divider with the oven cold or wearing oven gloves: it is a metal plate that heats up with the cavity.
Evidence: Check out the information codes on my oven
Symptoms and causes
Probable causes · in order
- Divider does not match the modeCommon
The situation Samsung describes: dual cook without the divider or single cook with it. Confirmed by looking in the oven.
Evidence: Check out the information codes on my oven
- Divider not seatedPossible
If it is fitted but not fully in place, the oven may not detect it. Fixed by removing and refitting it.
Evidence: Check out the information codes on my oven
- Divider detection faultPossible
Remains if the divider and mode match and the code returns after 30 seconds without power. Service checks it.
Evidence: Check out the information codes on my oven
Virtual technician
Does dC still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Check out the information codes on my oven
Samsung · 2026 · official_doc
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