- Printers
- Inkjet printer
jam-a-inside-front
Brother Jam A Inside/Front on inkjet printer: paper stuck inside
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Jam A Inside/Front means paper is stuck inside and at the front of your Brother inkjet. Unplug it, pull the paper tray out, pull the two green levers and remove the paper slowly; if Repeat Jam A Inside/Front appears, look for small scraps in the corners.
Safety first
Stop and check this first
- On fax models, transfer faxes stored in memory before unplugging so you do not lose important messages.
- Unplug the printer before reaching in to remove paper, and do not touch the plastic encoder strip: Brother warns that doing so may damage the machine.
Safe checks you can perform
- Remove paper from the tray side and green levers
- Check under the scanner cover and print head
- Open the Jam Clear Cover at the back
- Set the guides and feed one sheet at a time manually
Leave these tasks to a qualified professional
- Do not attempt this professional task: Inspection by Brother authorised service
- Do not attempt this professional task: Query with Brother customer service
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Inspection by Brother authorised service
What they doIf Jam A comes back with the tray, guides and manual slot used correctly and no scraps inside, Brother authorised service checks the paper path.
They must show youwhere they found the paper or scrap causing the jam and a test print.
In writingwhat was adjusted or replaced, why, and whether it is under warranty.
Query with Brother customer service
What they doTell Brother which version you see (Jam A Inside/Front or Repeat Jam A Inside/Front), the paper you use and the steps you already tried.
They must show youwhether your model has any extra instruction for that jam.
In writingthe case number and the proposed diagnosis.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Remove paper from the tray side and green levers
- Who:
- you.
- How:
- unplug the printer, pull the paper tray completely out, pull the two green levers inside to release the paper and draw the sheet out slowly.
- Result that matters:
- the whole sheet comes out without tearing.
- If it comes out whole:
- refit the tray and plug the printer back in.
- If it tears or you cannot reach it:
- continue under the scanner cover.
- Evidence to keep:
- photo of the removed sheet, to see whether a piece is missing.
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
Check under the scanner cover and print head
- Who:
- you, always with the power cord pulled out.
- How:
- lift the scanner cover with both hands, pull the paper out slowly and, if it is under the head, move the head by holding the concave areas marked with triangles; do not touch the encoder strip.
- Result that matters:
- no paper scraps left under the head or in the corners.
- If the head is in the right corner and will not move:
- close the cover, plug in, open it again and hold down the X (Stop/Exit) button until the head moves to the centre.
- If everything is clear:
- close the cover gently and check the back cover.
- Evidence to keep:
- photo of the inside corners free of paper.
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
Open the Jam Clear Cover at the back
- Who:
- you.
- How:
- squeeze both levers, open the Jam Clear Cover at the back of the machine, pull out any paper and close the cover completely.
- Result that matters:
- the back cover fully closed with no paper behind it.
- If there was paper at the back:
- close the cover firmly and try printing.
- If there was nothing and the message stays:
- check how you load paper.
- Evidence to keep:
- note of where the paper was (front, under the head or back).
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
Set the guides and feed one sheet at a time manually
- Who:
- you.
- How:
- check the paper guides match the paper size loaded, do not extend the tray for A5 or smaller paper and, in the manual feed slot, insert one sheet and wait for the display to ask for the next.
- Result that matters:
- paper feeds straight and one sheet at a time.
- If the jam does not return:
- the paper loading was the cause.
- If it returns with everything loaded correctly:
- contact Brother support.
- Evidence to keep:
- paper size and type used when it failed.
Evidence: Brother DCP-J1100DW and MFC-J1300DW Online User's Guide - Error and Maintenance Messages · Brother DCP-J1100DW - Printer Jam or Paper Jam
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Brother
- Product type
- Inkjet printer
Known code variants
- Brother Atasco A inter/del
- Brother DCP-J1100DW atasco A
- Brother DCP-J1100DW Jam A
- Brother inkjet paper jam inside front
- Brother Jam A Inside Front
- Brother Jam A Inside/Front
- Brother MFC-J1300DW atasco papel delante
- Brother MFC-J1300DW Jam A Inside/Front
- Brother Nuevo atasco A interno/frontal
- Brother Repeat Jam A Inside/Front
- Brother Repetir atasco A
- impresora Brother tinta atasco A
What it means
In the DCP-J1100DW and MFC-J1300DW user guide, Jam A Inside/Front and Repeat Jam A Inside/Front mean paper is jammed in the machine. Brother gives two causes: the jam itself, with the paper guides as a point to check, or more than one sheet placed in the manual feed slot. The Repeat version usually means a small piece was left inside. Seeing the message does not mean the printer is broken: removing all the paper and loading it properly fixes it in most cases.
Warnings and stop conditions
- Lowsource verified
On fax models, transfer faxes stored in memory before unplugging so you do not lose important messages.
Evidence: Brother DCP-J1100DW - Printer Jam or Paper Jam
- Mediumsource verified
Unplug the printer before reaching in to remove paper, and do not touch the plastic encoder strip: Brother warns that doing so may damage the machine.
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
Symptoms and causes
Probable causes · in order
- Sheet jammed inside and at the frontCommon
The main cause Brother gives is paper jammed in the machine; it has to come out from the tray area, from under the scanner cover and from the back cover.
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) · Brother DCP-J1100DW - Printer Jam or Paper Jam
- Paper guides not set to the paper sizeCommon
Brother asks you to make sure the paper guides are at the correct paper size and not to extend the tray when loading A5 or smaller paper.
Evidence: Brother DCP-J1100DW and MFC-J1300DW Online User's Guide - Error and Maintenance Messages · Brother DCP-J1100DW - Printer Jam or Paper Jam
- Several sheets in the manual feed slotPossible
It also appears if you place more than one sheet in the manual feed slot, or add another before the display shows where to place the paper.
Evidence: Brother DCP-J1100DW and MFC-J1300DW Online User's Guide - Error and Maintenance Messages · Brother DCP-J1100DW - Printer Jam or Paper Jam
- Paper scraps left insidePossible
With Repeat Jam A Inside/Front, Brother asks you to look carefully inside and in the corners of the machine, as a small piece of paper may remain.
Evidence: Brother DCP-J1100DW and MFC-J1300DW - Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
Virtual technician
Does jam-a-inside-front still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Brother DCP-J1100DW and MFC-J1300DW Online User's Guide - Error and Maintenance Messages
Brother Industries, Ltd. · official_doc
- 2
Brother Support · 2019 · official_doc
- 3
Brother Support · 2019 · official_doc
- 4
Brother DCP-J1100DW - Printer Jam or Paper Jam
Brother Support · 2018 · official_doc
- 5
Brother DCP-J1100DW - Impresora atascada o atasco de papel
Brother Support · 2018 · official_doc
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