- Printers
- Inkjet printer
1007
Canon Printer Code 1007: No Paper Loaded in Cassette 1
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Support code 1007 on Canon MAXIFY GX7000 series printers means cassette 1 is out of paper or the stack did not feed into the pickup path. Load plain paper print-side down, slide the paper guides against the edges, confirm the screen settings, and tap OK.
Safety first
Stop and check this first
- Cassette 1 on the MAXIFY GX7000 series supports only plain paper in A4, Letter, A5, B5, or Executive size; load small or photo media in the rear tray instead.
- On fax-equipped models, do not unplug the power cord when turning the printer off to clear a jam, or all faxes stored in printer memory will be erased.
Safe checks you can perform
- Load plain paper and align the cassette 1 guides
- Confirm cassette paper settings on the touch screen
- Clear misfed paper or foreign objects from the rear side
Leave these tasks to a qualified professional
- Do not attempt this professional task: Canon service inspection for cassette 1 pickup failure
- Do not attempt this professional task: Canon support if the rear transport unit will not latch
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Canon service inspection for cassette 1 pickup failure
What they doIf cassette 1 is loaded with aligned A4 or Letter plain paper, the rear transport path is clear, and support code 1007 still appears on every feed attempt, arrange service with Canon.
They must show youa multi-page test print fed from cassette 1 without triggering code 1007.
In writingthe cassette 1 pickup or sensor part serviced and the Canon repair reference.
Canon support if the rear transport unit will not latch
What they doIf the rear transport unit or rear cover has damaged tabs and cannot be seated flush after checking for obstructions, request a replacement or inspection from Canon.
They must show youthe transport unit and rear cover sitting flush and locked on the back of the printer.
In writingthe part number replaced and whether it is covered under warranty.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Load plain paper and align the cassette 1 guides
- Who:
- you, pulling cassette 1 out from the front of the printer.
- How:
- pull out cassette 1, load plain paper (A4, Letter, A5, B5, or Executive) print-side down below the load limit mark, pinch and slide the front paper guide to the size mark, and slide the right guide snug against the stack so no gap remains on the left.
- Result that matters:
- a flat, square stack of plain paper seated properly in cassette 1.
- If cassette 1 was empty or the guides were off:
- push cassette 1 straight back into the printer.
- If the stack and guides were already set properly:
- proceed to confirm the tray screen and tap OK.
- Evidence to keep:
- the paper size and type loaded in cassette 1.
Evidence: Canon MAXIFY GX7000 series support code 1007 · Loading Plain Paper in Cassette (Canon MAXIFY GX7000 series)
Confirm cassette paper settings on the touch screen
- Who:
- you, at the MAXIFY GX7000 touch screen after sliding cassette 1 in.
- How:
- when the cassette paper information registration screen appears after inserting cassette 1, verify that Page size and Type match the loaded plain paper, select Yes, and tap OK on the touch screen.
- Result that matters:
- the printer clearing support code 1007 and feeding from cassette 1.
- If code 1007 clears and printing resumes:
- the issue was an empty tray or unconfirmed paper setting.
- If code 1007 returns with plain paper loaded:
- inspect the cassette bay and rear cover path.
- Evidence to keep:
- a photo of the cassette 1 paper registration screen.
Evidence: Canon MAXIFY GX7000 series support code 1007 · Loading Plain Paper in Cassette (Canon MAXIFY GX7000 series)
Clear misfed paper or foreign objects from the rear side
- Who:
- you, after pressing Stop and turning the printer off if paper is jammed.
- How:
- remove cassette 1 to check its cavity for fallen objects; then pull off the rear cover, check for any misfed sheet, and if needed pull out the transport unit to clear paper scraps before reinstalling the transport unit and rear cover.
- Result that matters:
- an unobstructed paper path from cassette 1 up through the rear transport unit.
- If you removed a misfed sheet or foreign object:
- reload cassette 1 and test a print.
- If the path is clean and cassette 1 still fails to feed:
- contact Canon service.
- Evidence to keep:
- a photo of the rear transport path after clearing and reseating.
Evidence: Canon MAXIFY GX7000 series support code 1007 · Removing Jammed Paper from Rear Side (Canon MAXIFY GX7000 series)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1007
- Canon GX7000 1007
- Canon GX7050 1007
- Canon support code 1007
- código 1007 Canon
- código de asistencia 1007
- MAXIFY 1007
- MAXIFY error 1007
- No paper in cassette 1 Canon
- sin papel en el casete 1 Canon
What it means
On the Canon MAXIFY GX7000 series (such as GX7010, GX7020, GX7040, and GX7050), support code 1007 indicates that the printer failed to detect or feed paper from upper cassette 1. In this dual-cassette family, cassette 1 only accepts plain paper in A4, Letter, A5, B5, or Executive size, whereas other Canon lineups may map tray codes differently. Because an empty tray, loose paper guides, or a foreign object in the rear transport path can all trigger this message, the code by itself never proves that a pickup roller or sensor is defective.
Warnings and stop conditions
- Lowsource verified
Cassette 1 on the MAXIFY GX7000 series supports only plain paper in A4, Letter, A5, B5, or Executive size; load small or photo media in the rear tray instead.
Evidence: Loading Plain Paper in Cassette (Canon MAXIFY GX7000 series)
- Mediumsource verified
On fax-equipped models, do not unplug the power cord when turning the printer off to clear a jam, or all faxes stored in printer memory will be erased.
Evidence: Removing Jammed Paper from Rear Side (Canon MAXIFY GX7000 series)
Symptoms and causes
Probable causes · in order
- Cassette 1 has run out of plain paperCommon
Cassette 1 ran out of plain paper sheets during a print or copy job that feeds from the upper cassette.
Evidence: Canon MAXIFY GX7000 series support code 1007
- Paper guides misaligned or stack above the load limitPossible
The plain paper stack was loaded without touching the far end of cassette 1, exceeds the load limit mark, or has loose side and front guides.
Evidence: Canon MAXIFY GX7000 series support code 1007 · Loading Plain Paper in Cassette (Canon MAXIFY GX7000 series)
- Misfed sheet or foreign object in the rear pathPossible
A torn paper scrap or foreign object sitting inside the cassette slot or behind the rear transport unit is blocking sheet pickup.
Evidence: Canon MAXIFY GX7000 series support code 1007 · Removing Jammed Paper from Rear Side (Canon MAXIFY GX7000 series)
Virtual technician
Does 1007 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon MAXIFY GX7000 series support code 1007
Canon PIXMA Manuals · 2021 · official_doc
- 2
Código de asistencia 1007 de Canon MAXIFY GX7000 series
Manuales de Canon PIXMA · 2021 · official_doc
- 3
Loading Plain Paper in Cassette (Canon MAXIFY GX7000 series)
Canon PIXMA Manuals · 2021 · official_doc
- 4
Carga de papel normal en el casete (Canon MAXIFY GX7000 series)
Manuales de Canon PIXMA · 2021 · official_doc
- 5
Removing Jammed Paper from Rear Side (Canon MAXIFY GX7000 series)
Canon PIXMA Manuals · 2021 · official_doc
- 6
Retirada del papel atascado por el lado posterior (Canon MAXIFY GX7000 series)
Manuales de Canon PIXMA · 2021 · official_doc
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