- Printers
- Inkjet printer
1013
Canon Printer Code 1013: Multi-purpose Tray Media Misaligned
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Support code 1013 on Canon PIXMA TS8300 series printers means compatible media is missing from the multi-purpose tray or misaligned. Pull out the tray, seat the printable disc flat under the slits, wipe the reflectors with a dry soft cloth, align the arrows, and tap OK.
Safety first
Stop and check this first
- Do not attach or remove the multi-purpose tray while the printer is operating, and do not mount it until the message prompting you to load the printable disc appears.
- Do not print on printable discs that do not support inkjet printing or on the recording surface, as the ink will not dry and data on the disc will become unreadable.
Safe checks you can perform
- Seat the printable disc under the lock and upper slits
- Wipe the multi-purpose tray reflectors with a soft dry cloth
- Align the tray and guide arrows and tap OK
Leave these tasks to a qualified professional
- Do not attempt this professional task: Replace the multi-purpose tray if reflectors are scratched
- Do not attempt this professional task: Canon service inspection if an unscratched tray is not detected
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Replace the multi-purpose tray if reflectors are scratched
What they doIf the reflectors on your multi-purpose tray are scratched or damaged and code 1013 persists after wiping them with a dry cloth, order a replacement tray from Canon.
They must show youthe printer detecting a printable disc on the replacement multi-purpose tray without code 1013.
In writingthe Canon part number for the supplied PIXMA TS8300 series multi-purpose tray.
Canon service inspection if an unscratched tray is not detected
What they doIf you are using the supplied multi-purpose tray with clean reflectors, the printable disc is locked flat, and the arrows are aligned, yet code 1013 persists, contact Canon service.
They must show youa test print completed on a printable disc without triggering code 1013.
In writingthe carriage sensor or tray guide component serviced and the case reference.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Seat the printable disc under the lock and upper slits
- Who:
- you, after pulling out the supplied multi-purpose tray.
- How:
- remove the multi-purpose tray, make sure no dirt is on the tray, and place the printable disc WITH THE PRINTABLE SURFACE FACING UP by pressing it against the lock (C) at the bottom and inserting the top edge into the slits (D) without touching the reflectors (B).
- Result that matters:
- the printable disc sitting completely flat inside the multi-purpose tray recess.
- If the disc was loose or upside down:
- seat it print-side up under the slits.
- If the disc was already seated flat:
- inspect the reflectors on the tray.
- Evidence to keep:
- confirmation that the disc is held flat by the bottom lock (C) and upper slits (D).
Evidence: Canon PIXMA TS8300 series support code 1013 · Placing a Printable Disc (Canon PIXMA TS8300 series)
Wipe the multi-purpose tray reflectors with a soft dry cloth
- Who:
- you, checking the reflective pads on the multi-purpose tray.
- How:
- inspect the reflectors (B) on the multi-purpose tray for ink smudges, fingerprints, or dust; if soiled, wipe the reflector with a soft and dry cloth, taking care not to scratch it.
- Result that matters:
- clean, unblocked reflectors so the printer can detect the tray and media position.
- If the reflectors had smudges or dust:
- wipe them clean and proceed to reinsert the tray.
- If the reflectors are deeply scratched or the tray is from another model:
- obtain the supplied TS8300 series multi-purpose tray.
- Evidence to keep:
- a close-up photo of the multi-purpose tray reflectors.
Evidence: Cautions When Printing with Multi-purpose Tray (Canon PIXMA TS8300 series) · Placing a Printable Disc (Canon PIXMA TS8300 series)
Align the tray and guide arrows and tap OK
- Who:
- you, at the multi-purpose tray guide and touch screen.
- How:
- place the multi-purpose tray on the multi-purpose tray guide, insert it straight horizontally until the arrow on the guide is approximately aligned with the arrow on the tray (do not push past the arrow), and select OK on the touch screen; or tap Stop to cancel.
- Result that matters:
- the printer recognizing the multi-purpose tray media and starting the print job.
- If disc or nail sticker printing begins once you tap OK:
- media seating or arrow alignment resolved code 1013.
- If support code 1013 returns with a clean, properly aligned supplied tray:
- contact Canon support.
- Evidence to keep:
- the alignment of the arrows on the multi-purpose tray and guide.
Evidence: Canon PIXMA TS8300 series support code 1013 · Placing a Printable Disc (Canon PIXMA TS8300 series)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1013
- Canon support code 1013
- Canon TS8300 1013
- Canon TS8350 1013
- código 1013 Canon
- código de asistencia 1013
- Error 1013
- error 1013 al actualizar Sonos
- Multi-purpose tray compatible media is not set
- PIXMA 1013
- PIXMA error 1013
- Sonos error 1013
- Sonos update error 1013
- soporte compatible con la bandeja multiusos Canon
What it means
On the Canon PIXMA TS8300 series (such as TS8320, TS8350, TS8351, and TS8352), support code 1013 indicates that the printer could not detect compatible media (a printable BD/DVD/CD disc or Printable Nail Stickers) on the multi-purpose tray, or detected that the media position is misaligned. Before printing, an optical sensor checks both the media surface and the reflective pads on the tray. Canon printers without a multi-purpose tray do not use this support code, and the alert alone never proves a faulty carriage sensor.
Warnings and stop conditions
- Mediumsource verified
Do not attach or remove the multi-purpose tray while the printer is operating, and do not mount it until the message prompting you to load the printable disc appears.
Evidence: Cautions When Printing with Multi-purpose Tray (Canon PIXMA TS8300 series) · Placing a Printable Disc (Canon PIXMA TS8300 series)
- Mediumsource verified
Do not print on printable discs that do not support inkjet printing or on the recording surface, as the ink will not dry and data on the disc will become unreadable.
Evidence: Cautions When Printing with Multi-purpose Tray (Canon PIXMA TS8300 series)
Symptoms and causes
Probable causes · in order
- Compatible media missing or not locked flat on the trayCommon
The multi-purpose tray was inserted empty, or the printable disc was not pressed against the bottom lock and tucked into the upper slits.
Evidence: Canon PIXMA TS8300 series support code 1013 · Placing a Printable Disc (Canon PIXMA TS8300 series)
- Soiled or scratched reflectors on the multi-purpose trayPossible
Ink smudges, fingerprints, or scratches on the multi-purpose tray reflectors prevented the printer from recognizing that media is loaded.
Evidence: Cautions When Printing with Multi-purpose Tray (Canon PIXMA TS8300 series) · Placing a Printable Disc (Canon PIXMA TS8300 series)
- Multi-purpose tray inserted past the guide alignment arrowPossible
The multi-purpose tray was pushed beyond the arrow on the multi-purpose tray guide or was not aligned straight horizontally.
Evidence: Canon PIXMA TS8300 series support code 1013 · Placing a Printable Disc (Canon PIXMA TS8300 series)
Virtual technician
Does 1013 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon PIXMA TS8300 series support code 1013
Canon PIXMA Manuals · 2019 · official_doc
- 2
Código de asistencia 1013 de Canon PIXMA TS8300 series
Manuales de Canon PIXMA · 2019 · official_doc
- 3
Cautions When Printing with Multi-purpose Tray (Canon PIXMA TS8300 series)
Canon PIXMA Manuals · 2019 · official_doc
- 4
Precauciones al imprimir con la Bandeja multiusos (Canon PIXMA TS8300 series)
Manuales de Canon PIXMA · 2019 · official_doc
- 5
Placing a Printable Disc (Canon PIXMA TS8300 series)
Canon PIXMA Manuals · 2019 · official_doc
- 6
Colocación de un disco imprimible (Canon PIXMA TS8300 series)
Manuales de Canon PIXMA · 2019 · official_doc
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