- Printers
- Laser printer
31.13.XX
HP 31.13.XX on a laser printer: jam in the document feeder
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Paper is jammed in the document feeder of the scanner. Lift the latch, open the feeder cover, remove the paper, lift the input tray to clear any sheet underneath, then close the cover until the latch is fully shut.
Safety first
Stop and check this first
- Pull jammed originals out gently from the feeder; tearing them leaves scraps that cause the next jam.
Safe checks you can perform
- Clear the document feeder
- How the originals are loaded
- Test with plain paper originals
Leave these tasks to a qualified professional
- Do not attempt this professional task: Jam history review
- Do not attempt this professional task: Document feeder inspection
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Jam history review
What they doThe technician reads the jam history on the printer to see which 31.13 variant repeats and how often.
They must show youthe jam history before and after the repair.
In writingthe variants found, the action taken and the parts used.
Document feeder inspection
What they doIf plain, correctly loaded originals still jam, the HP technician inspects the feeder paper path and its pickup components and runs a feed test.
They must show youthe feed test before and after their work.
In writingwhat was found, the reference of any part replaced and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Clear the document feeder
- Who:
- you, no tools.
- How:
- lift the latch, open the document feeder cover, remove any jammed paper, lift the feeder input tray and remove paper below it, lower the tray and close the cover.
- Result that matters:
- no paper left in the feeder and the latch on top fully closed.
- If the message clears:
- the jam is solved.
- If it stays:
- check the latch is completely closed, as HP notes.
- Evidence to keep:
- photo of the removed paper if it tore.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
How the originals are loaded
- Who:
- you.
- How:
- remove staples and clips, set the input tray guides against the stack without bending it, and send narrow originals through the flatbed instead.
- Result that matters:
- a stack that sits flat between the guides.
- If jams stop:
- loading was the cause.
- If they continue with plain originals:
- go on to the test with a few sheets.
- Evidence to keep:
- note of the type of originals that jammed.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
Test with plain paper originals
- Who:
- you.
- How:
- copy five sheets of plain, unstapled paper through the feeder.
- Result that matters:
- the five sheets feed without 31.13.
- If they feed:
- the earlier originals (glossy, heavy, damaged) were the cause.
- If plain sheets also jam:
- contact HP or your service provider.
- Evidence to keep:
- the full 31.13.XX code and how many sheets fed before the jam.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- HP
- Product type
- Laser printer
Known code variants
- 31.13 jam error in the document feeder
- HP 31.13
- HP 31.13 atasco alimentador de documentos
- HP 31.13.00
- HP 31.13.01
- HP 31.13.02
What it means
HP documents 31.13 errors (31.13.00, 31.13.01, 31.13.02) on the LaserJet Managed MFP E52545 as a jam in the document feeder, the automatic feeder on top of the scanner. The control panel shows the message with an animation to help clear it. HP's notes point to how originals are loaded: guides not set against the document, staples or clips, narrow originals, and heavy glossy paper jam more often. The code locates the jam in the feeder path; it does not identify a worn or broken part.
Warnings and stop conditions
- Loweditorial warning
Pull jammed originals out gently from the feeder; tearing them leaves scraps that cause the next jam.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
Symptoms and causes
Probable causes · in order
- Originals loaded with loose guidesCommon
HP asks for the input tray guides to be adjusted against the document without bending it. Jams that stop once the guides are set confirm it.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
- Staples, clips or narrow originalsCommon
HP asks you to remove staples and clips and to copy narrow documents on the flatbed. A jam on one particular original points here.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
- Heavy, glossy originalsPossible
HP notes that originals on heavy glossy paper jam more often than plain paper. It fits if jams only happen with that kind of original.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
- Jams with correctly loaded plain originalsLess common
If the feeder jams repeatedly with plain, unstapled originals and set guides, use no longer explains it and service should check the feeder.
Evidence: HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
Virtual technician
Does 31.13.XX still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
HP LaserJet Managed MFP E52545 - 31.13 jam error in the document feeder
HP Support · official_doc
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