- Printers
- Laser printer
59.XX
HP 59.XX on a laser printer: internal motor error
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
The printer reports an error with one of its internal motors. Turn it off with the power switch, wait at least 30 seconds and turn it on. If it is on a surge protector, plug it straight into the wall socket.
Safety first
Stop and check this first
- Do not open the printer beyond its front door to look at motors or the fuser: the fuser is hot and these parts are for an authorised service provider.
Safe checks you can perform
- Note the full code
- Power reset
- Different toner cartridge (59.7X and 59.8X only)
Leave these tasks to a qualified professional
- Do not attempt this professional task: Motor and drive diagnosis
- Do not attempt this professional task: Fuser area work by service only
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Motor and drive diagnosis
What they doIf 59.XX persists, an HP authorised service provider checks the motor named by the code and its drive with the printer's service tests.
They must show youthe service test result for that motor and a print test after the repair.
In writingthe code, the part replaced with its reference and why.
Fuser area work by service only
What they doFor 59.30 and 59.40, which concern the fuser motor, the technician works on the fuser area with the printer off and cooled.
They must show youthe fuser motor test result and a print test.
In writingwhat was replaced, its reference and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Note the full code
- Who:
- you, no tools.
- How:
- write down the exact code shown, for example 59.C0 or 59.F0, before turning anything off.
- Result that matters:
- the two digits after 59, which tell which motor HP refers to.
- If it is 59.7X or 59.8X:
- the cartridge test below applies.
- If it is another 59 code:
- only the reset and power checks apply to you.
- Evidence to keep:
- photo of the panel with the full code.
Evidence: 59.XX Error, Turn off then on
Power reset
- Who:
- you.
- How:
- turn the printer off with its power switch, wait at least 30 seconds, turn it on and wait for it to initialise. If it is on a surge protector, turn it off, remove the protector and plug the printer straight into the wall socket.
- Result that matters:
- the printer initialises without 59.XX.
- If it starts normally:
- the fault was transient or power related.
- If the code returns:
- go on to the cartridge test or to service.
- Evidence to keep:
- note of how many times the code returned and whether a surge protector was used.
Evidence: 59.XX Error, Turn off then on
Different toner cartridge (59.7X and 59.8X only)
- Who:
- you, with a genuine cartridge for your model.
- How:
- for developer motor codes, install a different toner cartridge of the indicated colour as HP suggests, through the normal front door.
- Result that matters:
- the printer starts without the code.
- If the code clears:
- the original cartridge was involved; replace it.
- If it stays:
- contact HP or an authorised service provider.
- Evidence to keep:
- photo of both cartridges and their references.
Evidence: 59.XX Error, Turn off then on
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- HP
- Product type
- Laser printer
Known code variants
- 59.XX Error Turn off then on
- HP 59.30
- HP 59.40
- HP 59.70
- HP 59.80
- HP 59.A0
- HP 59.C0
- HP 59.F0
- HP 59.XX
- HP error 59 motor
What it means
HP defines 59.XX as an error with one of the printer's internal motors, and the two digits after 59 say which: 59.30 and 59.40 fuser motor start and rotation, 59.70 to 59.73 developer motor start by colour, 59.80 to 59.83 developer motor rotation, 59.90 and 59.A0 ITB (transfer belt) motor, 59.C0 developer motor rotation and 59.F0 a transfer alienation failure. The printer reports the motor did not start or turn as expected; the code alone does not prove the motor itself is broken, since HP lists a toner cartridge check for 59.7X and 59.8X.
Warnings and stop conditions
- Higheditorial warning
Do not open the printer beyond its front door to look at motors or the fuser: the fuser is hot and these parts are for an authorised service provider.
Evidence: 59.XX Error, Turn off then on
Symptoms and causes
Probable causes · in order
- Transient motor start or rotation faultPossible
HP's first action is a full power reset. If the code does not return after 30 seconds off, it was transient.
Evidence: 59.XX Error, Turn off then on
- Power through a surge protectorPossible
HP asks you to remove the surge protector and plug the printer straight into the wall. It fits if the error stops on direct power.
Evidence: 59.XX Error, Turn off then on
- Toner cartridge for 59.7X and 59.8XPossible
For developer motor codes HP suggests trying a different toner cartridge. If the code follows the cartridge, the cartridge is involved.
Evidence: 59.XX Error, Turn off then on
- Persistent motor faultLess common
If the code persists after these steps, HP sends you to support or an authorised service provider; only they can confirm a motor or drive fault.
Evidence: 59.XX Error, Turn off then on
Virtual technician
Does 59.XX still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
HP Support · official_doc
Was this entry useful?