- Printers
- Laser printer
C-0202
Konica Minolta C-0202 on laser printer: Tray 2 fault code
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
Report code C-0202 on Konica Minolta bizhub systems indicates a Tray 2 fault on the Service Call screen. Where limited use is available, pressing Help displays C-0202 and cycling the sub power switch disengages Tray 2 temporarily while you contact authorized service.
Safety first
Stop and check this first
- The manual cautions never to keep operating the machine by limited use for a long time because unforeseen trouble may result; use it only temporarily and arrange repair immediately.
- Do not turn off the main power switch before turning off the sub power switch or while [Cooling in progress / Power will be off when completed] or [Power off in progress / Please do not turn the main power switch off] is displayed, as this may cause machine trouble such as toner fixation.
Safe checks you can perform
- Record the C-#### report code or Tray 2 failure message on the Service Call screen
- Press Help and cycle the sub power switch to disengage Tray 2 temporarily
- Turn off the sub power switch first, wait for cooling messages to finish, then turn off main power
Leave these tasks to a qualified professional
- Do not attempt this professional task: Service the internal malfunction when the C-#### trouble code returns after a power cycle
- Do not attempt this professional task: Inspect the Tray 2 mechanism and diagnose report code C-0202
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Service the internal malfunction when the C-#### trouble code returns after a power cycle
What they doIf the internal error or C-0202 code persists after cycling power or disengaging the tray, the service representative repairs the affected internal assembly.
They must show youa completed copy and print test with no Service Call or internal error messages on the control panel.
In writingthe itemized parts or adjustments completed and confirmation that the C-0202 condition is cleared.
Inspect the Tray 2 mechanism and diagnose report code C-0202
What they doThe authorized service representative inspects the Tray 2 assembly that triggered report code C-0202 and restores full multi-tray operation.
They must show youthe C-0202 report code logged on the machine and the specific fault found in Tray 2 before replacing any part.
In writingthe C-0202 report code addressed, the work performed on Tray 2, and verification that Tray 2 feeds normally.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Record the C-#### report code or Tray 2 failure message on the Service Call screen
- Who:
- Operator at the control panel displaying C-0202.
- How:
- Read the second line of the message area on the Service Call screen to confirm whether C-0202 or [Tray2 failure / Press [Help] to disengage] is displayed.
- Result that matters:
- The exact C-0202 report code or limited-use prompt is noted before changing the power state.
- If the screen shows [Tray2 failure / Press [Help] to disengage]:
- proceed to the Help key check to disengage Tray 2 temporarily.
- If the screen only shows [Please call service] and [C-####] without a Help option:
- proceed directly to the ordered power-off steps.
- Evidence to keep:
- Photo or written note of report code C-0202 and the exact wording on the Service Call screen.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Press Help and cycle the sub power switch to disengage Tray 2 temporarily
- Who:
- Operator when the Service Call screen offers the Help disengage option for C-0202.
- How:
- Press Help on the control panel to display [Please turn on power again C-0202], then turn the sub power switch OFF and ON.
- Result that matters:
- The machine restarts with Tray 2 disengaged so printing or copying jobs can continue using other trays.
- If printing resumes from another tray:
- use limited function mode only temporarily and arrange for immediate machine repair.
- If the C-0202 trouble code still blocks operation after cycling the sub power switch:
- perform the full shutdown sequence.
- Evidence to keep:
- Confirmation that pressing Help displayed [Please turn on power again C-0202] before cycling the sub power switch.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Turn off the sub power switch first, wait for cooling messages to finish, then turn off main power
- Who:
- Operator preparing the machine for a C-0202 service call.
- How:
- Turn OFF the sub power switch first, wait until [Cooling in progress] and [Power off in progress] clear from the screen, turn OFF the main power switch, and unplug the machine.
- Result that matters:
- The machine completes its cooling and shutdown sequence safely without toner fixation damage.
- If CS Remote Care is already activated on the machine:
- the service representative is notified of the report code automatically.
- If remote monitoring is not active or the trouble code reappears after a single power cycle:
- contact your authorized Konica Minolta service representative with code C-0202.
- Evidence to keep:
- Note confirming the cooling message finished before the main power switch was turned off and the cord was unplugged.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Konica Minolta
- Product type
- Laser printer
Known code variants
- An internal error has occurred. Turn the main switch OFF and ON
- C-####
- C0202
- Desconecte/conecte la alimentación C-0202
- Fallo Ban.2 / Pulse [Ayuda] para reiniciar
- Llame al servicio técnico
- Please call service
- Please turn on power again C-0202
- Se ha producido un error interno. Apague y encienda el interruptor principal
- Tray2 failure / Press [Help] to disengage
What it means
According to the Konica Minolta bizhub PRO C1070, C1070P, C1060, C71hc, and C1060L User's Guide and the bizhub C3851FS, C3851, and C3351 User's Guide, the [Please call service] screen displays a report code [C-####] on the second line of the message area when a machine condition requires service attention. When limited function mode is available for C-0202, the screen shows [Tray2 failure / Press [Help] to disengage] and pressing Help displays [Please turn on power again C-0202] so printing can continue from unaffected trays. Other Konica Minolta models may differ, and code C-0202 alone never proves which internal component is faulty.
Warnings and stop conditions
- Mediumsource verified
The manual cautions never to keep operating the machine by limited use for a long time because unforeseen trouble may result; use it only temporarily and arrange repair immediately.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
- Highsource verified
Do not turn off the main power switch before turning off the sub power switch or while [Cooling in progress / Power will be off when completed] or [Power off in progress / Please do not turn the main power switch off] is displayed, as this may cause machine trouble such as toner fixation.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Symptoms and causes
Probable causes · in order
- Tray 2 mechanism fault condition triggering the Service Call screenCommon
The machine detects a trouble condition in Tray 2 that requires attention from a service representative and halts normal feeding from that tray.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
- Internal machine malfunction requiring a power cycle or service interventionPossible
On bizhub models an internal error message stops copying and printing until the front door is opened and closed or the power switch is cycled as instructed.
Evidence: bizhub PRO C1070/C1070P/C1060/C71hc/C1060L User's Guide - If [Please Call Service] Message is Displayed: Service Call · bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Virtual technician
Does C-0202 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Konica Minolta · 2026 · official_doc
- 2
- 3
bizhub C3851FS/C3851/C3351 User's Guide - Main Messages and Remedies
Konica Minolta · 2016 · official_doc
- 4
bizhub C3851FS/C3851/C3351 Manual del operador - Mensajes principales y soluciones
Konica Minolta · 2016 · official_doc
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