- Printers
- Laser printer
load-paper-in-cassette
Kyocera Load paper in cassette on laser printer: tray empty
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Load paper in cassette on your Kyocera ECOSYS means the cassette shown has run out of paper. Fan the sheets, set the length and width guides, keep the stack under the level mark, push the cassette fully in and confirm size and media type in the menu.
Safety first
Stop and check this first
- If you print on used paper, never load stapled or clipped sheets: Kyocera says this may damage the machine.
- Support the cassette when you pull it out so it does not fall, and push it straight back in as far as it will go.
- Keep loaded paper below the triangle mark and the level indicator; overfilled or unguided stacks can feed skewed and jam.
Safe checks you can perform
- Load paper in the indicated cassette
- Prepare the sheets before loading
- Set the cassette paper size and media type
- Check what the cassette can hold
Leave these tasks to a qualified professional
- Do not attempt this professional task: Cassette sensor check by a Kyocera service representative
- Do not attempt this professional task: Ask the dealer about supported paper
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Cassette sensor check by a Kyocera service representative
What they doIf paper is loaded, the setting is right and the message will not clear, ask your Kyocera dealer or service representative to check the cassette paper detection.
They must show youthe cassette checked, any part removed and a test print fed from that cassette.
In writingwhich parts were fitted and why, the warranty position and the service ticket number.
Ask the dealer about supported paper
What they doIf you are unsure which paper the cassette accepts, ask your Kyocera dealer before forcing sizes or weights the cassette does not support.
They must show youthe cassette specification for your model and a test with the recommended paper.
In writingthe paper type and weight advised and any setting changed on the machine.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Load paper in the indicated cassette
- Who:
- you.
- How:
- pull the cassette completely out, press the bottom plate down until it locks, set the width and length guides to the size, load paper print side down below the triangle mark and push the cassette straight in as far as it goes.
- Result that matters:
- a cassette with properly guided paper, fully inserted.
- If the message clears:
- the cassette was empty.
- If it stays:
- check the size the job needs and the cassette setting.
- Evidence to keep:
- photo of the paper gauge and of the size loaded.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Prepare the sheets before loading
- Who:
- you.
- How:
- when opening a new pack, bend and fan the stack to let air between the sheets, then align it on a flat table; straighten curled or folded paper and never use stapled or clipped sheets.
- Result that matters:
- a flat stack that feeds cleanly from the cassette.
- If the machine picks the paper normally:
- carry on with the job.
- If the paper is damp or curled:
- replace it with sheets kept sealed in their storage bag.
- Evidence to keep:
- note of the paper type and how it was stored.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Set the cassette paper size and media type
- Who:
- you.
- How:
- press System Menu/Counter, open Common Settings and the cassette paper size and media type setup, then select the size and the type (plain, recycled and so on) you just loaded.
- Result that matters:
- a cassette setting that describes the real paper.
- If the setting was different and the job prints once corrected:
- configuration was the cause.
- If the setting was already right:
- check whether the job asks for another source, such as the MP tray.
- Evidence to keep:
- photo of the screen showing the saved size and type.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Check what the cassette can hold
- Who:
- you.
- How:
- make sure the paper suits the standard cassette: up to 250 sheets of 80 g/m2 plain paper, no inkjet or specially coated paper, and nothing heavier than 120 g/m2, which belongs in the multi purpose tray.
- Result that matters:
- paper within the limits the guide prints for the cassette.
- If the paper was outside those limits:
- switch to suitable paper or the MP tray.
- If it was within limits:
- return to the size and media type setting.
- Evidence to keep:
- paper weight and type from the pack label.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Kyocera
- Product type
- Laser printer
Known code variants
- impresora Kyocera depósito vacío
- Kyocera Add paper to cassette
- Kyocera Coloque papel del tamaño seleccionado
- Kyocera Coloque papel en el depósito
- Kyocera ECOSYS M2030dn out of paper
- Kyocera ECOSYS M2035dn Load paper
- Kyocera ECOSYS M2135dn cargar papel
- Kyocera ECOSYS M2535dn cassette empty
- Kyocera ECOSYS M2540dn sin papel
- Kyocera laser printer load paper message
- Kyocera Load paper in cassette
- Kyocera Load paper in cassette 1
- Kyocera Pulse Aceptar para usar depósito
What it means
The operation guide for the Kyocera ECOSYS M2030dn, M2035dn, M2530dn and M2535dn lists Load paper in cassette with one check point, whether the indicated cassette is out of paper, and one corrective action: load paper. A companion message, Load paper in MP Tray, asks for the selected size in the multi purpose tray. Newer ECOSYS models word it Add paper to cassette #. The message is about supply, so on its own it does not show that the cassette or its sensor is faulty. Other Kyocera models may use different text.
Warnings and stop conditions
- Lowsource verified
If you print on used paper, never load stapled or clipped sheets: Kyocera says this may damage the machine.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Lowsource verified
Support the cassette when you pull it out so it does not fall, and push it straight back in as far as it will go.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
- Lowsource verified
Keep loaded paper below the triangle mark and the level indicator; overfilled or unguided stacks can feed skewed and jam.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Symptoms and causes
Probable causes · in order
- The indicated cassette has run outCommon
The cassette named in the message is empty; the paper gauge at the left front of the cassette drops to the empty level when paper is exhausted.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
- Job needs a size not loaded in that cassettePossible
If the print job asks for a paper size the cassette does not hold, the machine waits for paper of that size instead of printing.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Cassette size or media type set incorrectlyPossible
Loading a different paper without updating the cassette's paper size and media type leaves the machine expecting the old setting; the default is Letter and Plain.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
Virtual technician
Does load-paper-in-cassette still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
KYOCERA Document Solutions · 2017 · manual
- 2
Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
KYOCERA Document Solutions · 2023 · manual
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