- Printers
- Laser printer
non-genuine-toner
Kyocera Non-genuine Toner on a laser printer: cartridge warning
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The printer has detected that the installed toner container is not a Kyocera one. Kyocera recommends genuine containers only and takes no responsibility for damage caused by non-genuine toner. To keep using it, press OK and Stop together for 3 seconds.
Safety first
Stop and check this first
- Kyocera assumes no responsibility for damage caused by non-genuine toner and recommends genuine toner containers only.
- Keep toner out of the reach of children; if it spills, avoid inhaling or swallowing it and contact with eyes and skin, and do not incinerate or force the container open.
Safe checks you can perform
- Read the exact message
- Check the installed container
- Fit a genuine container
- Keep using the current container
Leave these tasks to a qualified professional
- Do not attempt this professional task: Ask your Kyocera dealer or authorised service
- Do not attempt this professional task: Ask about the warranty
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Ask your Kyocera dealer or authorised service
What they doIf the warning stays with a container you bought as genuine, or Unknown toner Installed appears, your dealer or Kyocera authorised service tells you the specified container for your machine.
They must show youthe correct container part number for your model and region.
In writingthe recommended part number and, if the container was faulty, how it is replaced.
Ask about the warranty
What they doBefore carrying on with a non-genuine container, ask your Kyocera dealer how it affects your printer's warranty.
They must show youthe warranty terms for your country.
In writingwhether using that container affects the warranty.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Read the exact message
- Who:
- you.
- How:
- check whether the display says Non-genuine Toner. Press [Help] or Unknown toner Installed. PC.
- Result that matters:
- knowing whether the warning is about the container's brand or its region.
- If it says Non-genuine Toner:
- check which container is fitted.
- If it says Unknown toner Installed:
- the container does not match your machine's region.
- Evidence to keep:
- photo of the display with the message.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Check the installed container
- Who:
- you.
- How:
- open the front cover, unlock and pull out the container and note its brand and part number; compare them with the genuine container listed for your model and with your purchase invoice.
- Result that matters:
- knowing whether the container is genuine and for the right region.
- If it is not genuine:
- decide whether to replace it or keep using it.
- If you bought it as genuine:
- keep the invoice and ask your Kyocera dealer.
- Evidence to keep:
- photo of the container label and the invoice.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Fit a genuine container
- Who:
- you.
- How:
- take out the current container, shake the new genuine one at least 5 times, remove the label, push it in until it clicks, lock the lever and close the front cover as the guide describes.
- Result that matters:
- the warning clearing with a genuine container for the right region.
- If it clears:
- the warning was about the container.
- If it stays with a genuine container:
- contact Kyocera authorised service.
- Evidence to keep:
- part number of the container fitted and the date.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Keep using the current container
- Who:
- you, if you decide to use the non-genuine container.
- How:
- with Non-genuine Toner on the display, press the OK key and the Stop key at the same time for 3 seconds or more, as Kyocera describes.
- Result that matters:
- the printer carrying on with the installed container.
- If it prints:
- remember Kyocera takes no responsibility for damage from that toner.
- If it does not respond:
- fit a genuine container.
- Evidence to keep:
- note of the date and the container you kept using.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Kyocera
- Product type
- Laser printer
Known code variants
- Kyocera cartucho compatible no reconocido
- Kyocera compatible toner not recognised
- Kyocera ECOSYS non-genuine toner
- Kyocera Non-genuine Toner
- Kyocera Non-genuine Toner Press Help
- Kyocera third party toner message
- Kyocera Tóner desconocido instalado
- Kyocera Tóner no original
- Kyocera tóner no original pulse ayuda
- Kyocera Unknown toner installed
What it means
On the ECOSYS M2030dn, M2035dn, M2530dn and M2535dn, Non-genuine Toner. Press [Help] appears when the installed toner container is non-genuine; the M2135dn, M2040dn and M2540dn show Tóner no original in Spanish. Kyocera says it assumes no responsibility for damage caused by non-genuine toner and recommends genuine containers only. A related message, Unknown toner Installed. PC, means the container's regional specification does not match the machine's. The message alone never proves that any part is faulty.
Warnings and stop conditions
- Mediumsource verified
Kyocera assumes no responsibility for damage caused by non-genuine toner and recommends genuine toner containers only.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Mediumsource verified
Keep toner out of the reach of children; if it spills, avoid inhaling or swallowing it and contact with eyes and skin, and do not incinerate or force the container open.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Symptoms and causes
Probable causes · in order
- Container that is not Kyocera'sCommon
Kyocera shows this message when the installed toner container is non-genuine, for example a compatible container.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Container from another regionPossible
If the container's regional specification does not match the machine's, Kyocera shows Unknown toner Installed and asks you to install the specified container.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Virtual technician
Does non-genuine-toner still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
KYOCERA Document Solutions · 2017 · manual
- 2
Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
KYOCERA Document Solutions · 2023 · manual
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