- Printers
- Laser printer
paper-jammed
Kyocera Paper jammed on a laser printer: find and clear the jam
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The printer stops and the display shows where the paper is stuck. Leave it switched on, open Help to see the steps, remove the sheet and take out any torn scraps. Take care: the fixing unit is extremely hot.
Safety first
Stop and check this first
- Stick to the covers the guide tells you to open: do not dismantle the fuser or other internal parts; that work is for authorised service.
- The fixing unit is extremely hot: Kyocera warns of the danger of burns when working in this area; do not touch the fuser.
- The drum is sensitive to light: on the M2035dn Kyocera says never to expose the drum unit to light for more than five minutes.
Safe checks you can perform
- Read the location and open Help
- Jam in a cassette or the MP tray
- Jam inside the machine
- Jam at the rear cover
- Check the paper before reloading
Leave these tasks to a qualified professional
- Do not attempt this professional task: Check by Kyocera authorised service
- Do not attempt this professional task: Advice on suitable paper
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Check by Kyocera authorised service
What they doIf jams keep happening at the same location with suitable, correctly loaded paper, or a sheet is left that you cannot remove, Kyocera authorised service checks the paper path.
They must show youthe jam location and the paper you use.
In writingthe diagnosis, any parts checked or replaced and whether it is under warranty.
Advice on suitable paper
What they doYour Kyocera dealer can tell you which paper to use in each tray by weight and type.
They must show youthe recommended paper for your model and tray.
In writingthe recommended paper and weight.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Read the location and open Help
- Who:
- you.
- How:
- leave the printer on, read the jam location on the display and press [Help] (the Left Select key on the M2035dn) to see the clearing steps one by one.
- Result that matters:
- knowing where the sheet is before opening anything.
- If it points to a cassette or the MP tray:
- start there.
- If it points inside the machine or the rear cover:
- follow the steps carefully because of the heat.
- Evidence to keep:
- photo of the display showing the location.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Jam in a cassette or the MP tray
- Who:
- you.
- How:
- pull out the cassette, remove any partially fed paper, check it is loaded correctly and push it back in securely. For the MP tray, remove the jammed paper and open and close the top cover and front cover to clear the error.
- Result that matters:
- the message clearing and the printer resuming.
- If the error clears:
- check the paper before carrying on.
- If it stays:
- check inside the machine or the rear cover as the display shows.
- Evidence to keep:
- note of the location and the paper loaded.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Jam inside the machine
- Who:
- you, following the on screen help.
- How:
- pull the cassette out and remove any partially fed paper; open the front cover, lift out the developer unit with the toner container, then remove the drum unit by its green levers; pull any pinched sheet along the normal paper direction and refit everything.
- Result that matters:
- removing the sheet without tearing it or touching the fuser.
- If it comes out whole:
- close the front cover and let it resume.
- If it tears or will not come out:
- remove the scraps you can see and, if you cannot, call Kyocera authorised service.
- Evidence to keep:
- note of where the sheet was and whether it tore.
The fuser unit is hot: do not touch it. Never expose the drum unit to light for more than five minutes.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Jam at the rear cover
- Who:
- you, carefully.
- How:
- open the rear cover and pull the jammed paper out; if it is inside the fuser unit, open the fuser cover and pull it out; close the rear cover and open and close the top cover to clear the error.
- Result that matters:
- the machine warming up and resuming printing.
- If it resumes:
- the jam is cleared.
- If the jam keeps coming back at the same place:
- check the paper or ask service.
- Evidence to keep:
- note of how often it repeats at that location.
The fixing unit is extremely hot and can burn you.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Check the paper before reloading
- Who:
- you.
- How:
- do not reuse jammed sheets; fan new paper, straighten curled sheets, do not load above the level indicator and set the length and width guides to the paper size.
- Result that matters:
- stopping the jam from coming back.
- If jams stop:
- the cause was the paper or how it was loaded.
- If it still jams with suitable, correctly loaded paper:
- ask Kyocera authorised service.
- Evidence to keep:
- brand, weight and type of the paper used.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Kyocera
- Product type
- Laser printer
Known code variants
- Kyocera Atasco de papel
- Kyocera atasco papel en cubierta posterior
- Kyocera ECOSYS atasco de papel
- Kyocera ECOSYS paper jam
- Kyocera JAM
- Kyocera JAM code
- Kyocera papel atascado en depósito
- Kyocera paper jam
- Kyocera paper jam in cassette
- Kyocera paper jam rear cover
- Kyocera Paper jammed
What it means
On the ECOSYS M2030dn, M2035dn, M2530dn and M2535dn, Kyocera shows Paper jammed with the location: document processor, inside the machine, MP tray, cassettes, duplexer or rear cover. On the M2135dn, M2040dn and M2540dn the Spanish guide shows Atasco de papel with a JAM code and also lists cassettes 1 to 3. Kyocera asks you to leave the machine on and follow the on screen help; the page affected by the jam is printed again. The message alone never proves that any part is faulty.
Warnings and stop conditions
- Mediumeditorial warning
Stick to the covers the guide tells you to open: do not dismantle the fuser or other internal parts; that work is for authorised service.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Highsource verified
The fixing unit is extremely hot: Kyocera warns of the danger of burns when working in this area; do not touch the fuser.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Lowsource verified
The drum is sensitive to light: on the M2035dn Kyocera says never to expose the drum unit to light for more than five minutes.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Symptoms and causes
Probable causes · in order
- Curled or folded paperCommon
Kyocera warns that curled or folded paper may cause paper jams and asks you to straighten and fan the sheets before loading.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Guides not adjusted or cassette not closedCommon
According to Kyocera, loading paper without adjusting the length and width guides may cause skewed feeding and jams, and a cassette not pushed fully in can jam too.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Unsuitable paperPossible
Kyocera says not to use inkjet paper or paper with a special coating, and notes that paper that is too thick or too thin causes jams.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Scraps of a torn sheetPossible
If a sheet tears during removal, scraps left inside the machine could cause further jams, according to Kyocera's guide.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Virtual technician
Does paper-jammed still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
KYOCERA Document Solutions · 2017 · manual
- 2
Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
KYOCERA Document Solutions · 2023 · manual
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