- Printers
- Laser printer
Paper Jam inside machine
Samsung Paper Jam inside machine on laser printer: inner jam
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Paper Jam inside machine and an orange LED mean a sheet is stuck inside your Samsung laser printer. Open and close the top cover first in case it ejects; if not, minding the hot fuser area, open the fuser unit cover or remove the toner cartridge and pull the sheet straight out.
Safety first
Stop and check this first
- Both Samsung's User's Guide and HP's support document warn that the fuser area is hot: be careful when removing paper from inside the printer to prevent burning your fingers.
- Always pull jammed paper out slowly and carefully to avoid tearing it, and never remove paper from the tray while the machine is printing.
Safe checks you can perform
- Open and close the top cover and inspect the input tray
- Check under the fuser unit cover with care around hot parts
- Pull the toner cartridge out and draw out the jammed sheet
- Flex, fan and reload recommended paper below the level mark
Leave these tasks to a qualified professional
- Do not attempt this professional task: Scheduled replacement of rollers and pads by authorized service
- Do not attempt this professional task: Removal of torn scraps and fuser path check by a technician
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Scheduled replacement of rollers and pads by authorized service
What they doWhen the printer has a high page count and keeps jamming despite properly loaded recommended paper, book an authorized service provider to replace worn maintenance parts (rollers, belts and pads).
They must show youthe Supplies Life page count in the Maintenance menu and a smooth multi-page feed test.
In writingthe maintenance parts replaced and the service case number.
Removal of torn scraps and fuser path check by a technician
What they doIf a sheet tears inside the fuser area and cannot be pulled straight out gently by hand, or if Paper Jam inside machine stays on after closing the top cover, have official brand support (handled by HP Support) inspect the paper path.
They must show youthe removed paper scraps and several test pages printed in a row without a jam.
In writingwhere the obstruction was found, which components were inspected and the warranty status.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Open and close the top cover and inspect the input tray
- Who:
- you.
- How:
- open and close the top cover first so the printer tries to eject the jammed paper automatically; if the sheet does not eject and is visible in the tray, pull it straight out slowly and carefully so it does not tear.
- Result that matters:
- clearing feed-stage jams without removing internal consumables.
- If the sheet ejects or pulls free in one piece and printing resumes when you close the cover:
- the jam was at the tray entrance.
- If the paper does not move when pulled or nothing is visible in the tray:
- check inside the printer next.
- Evidence to keep:
- photo of the Paper Jam inside machine message or the orange control panel LED.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Clearing Paper Jams (c05852283)
Check under the fuser unit cover with care around hot parts
- Who:
- you, taking care because the fuser area is hot.
- How:
- open the top cover, open the fuser unit cover without touching hot surfaces and, if you see the jammed sheet, gently pull it straight out so it does not rip.
- Result that matters:
- freeing paper stopped at the fuser area without burning your fingers or leaving scraps.
- If the sheet comes out intact:
- close the fuser unit cover and the top cover so printing resumes automatically.
- If there is no jammed paper at the fuser cover:
- move on to removing the toner cartridge.
- Evidence to keep:
- note of whether the sheet was under the fuser unit cover and came out whole.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Clearing Paper Jams (c05852283)
Pull the toner cartridge out and draw out the jammed sheet
- Who:
- you.
- How:
- close the output support first if applicable, pull the toner cartridge out by its handle without touching the green drum surface or exposing it to light for more than a few minutes, gently pull the jammed paper straight out, reinsert the cartridge and close the fuser unit cover and top cover.
- Result that matters:
- clearing paper trapped beneath the cartridge path and resetting the cover switch.
- If printing automatically resumes once the top cover closes:
- the internal jam is cleared.
- If the paper keeps jamming on subsequent pages:
- inspect the paper stack and tray guides.
- Evidence to keep:
- photo of the removed sheet confirming no torn corners were left inside.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Clearing Paper Jams (c05852283)
Flex, fan and reload recommended paper below the level mark
- Who:
- you.
- How:
- remove the stack from the tray, flex, fan and straighten the sheets, discard damp or curled paper, load a single type and size below the capacity mark inside the tray and position the adjustable guides properly.
- Result that matters:
- preventing multi-feeds and skewed sheets from stalling inside the printer again.
- If new print jobs run without jamming:
- paper preparation or loading was the root cause.
- If Paper Jam inside machine persists with recommended paper and a clear path:
- contact official brand support via HP Support to inspect the paper path.
- Evidence to keep:
- photo of the loaded tray showing the stack below the capacity mark and the guide positions.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Samsung
- Product type
- Laser printer
Known code variants
- Samsung Atasco papel dentro equipo
- Samsung Atasco papel en band.
- Samsung impresora láser LED naranja atasco
- Samsung jam inside printer fuser cover
- Samsung laser printer orange LED paper jam
- Samsung Paper Jam in tray
- Samsung Paper Jam inside machine
- Samsung Xpress M2875 atasco papel dentro equipo
- Samsung Xpress M2875 Paper Jam inside machine
What it means
In the Samsung Xpress M267x, M287x and M288x series User's Guide and HP Support documents c05852283 and c05855568 for Samsung laser printers, Paper Jam inside machine (Atasco papel dentro equipo in Spanish) reports a sheet stalled inside the printer around the toner cartridge or fuser unit cover, while the control panel LED lights orange. To resume printing after clearing a jam, you must open and close the top or front cover. Other Samsung laser models may differ in cover layout. The message on its own never proves that the fuser or a roller has failed.
Warnings and stop conditions
- Highsource verified
Both Samsung's User's Guide and HP's support document warn that the fuser area is hot: be careful when removing paper from inside the printer to prevent burning your fingers.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Clearing Paper Jams (c05852283)
- Mediumsource verified
Always pull jammed paper out slowly and carefully to avoid tearing it, and never remove paper from the tray while the machine is printing.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Clearing Paper Jams (c05852283)
Symptoms and causes
Probable causes · in order
- Tray overloaded past the capacity mark or guides misadjustedCommon
The guide notes that stacking paper above the level mark inside the tray or leaving the adjustable guides loose lets sheets skew or stick together on their way inside.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
- Creased, damp, curled or mixed paper in the trayCommon
Samsung warns that loading creased, damp or highly curled sheets, or mixing different paper types and sizes in one tray, leads to repeated internal jams.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
- Paper removed from the tray while the machine is printingPossible
Pulling or adding paper in the tray while a print job is running interrupts paper transit before the sheet clears the fuser exit.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
- Leftover debris inside the path or worn maintenance partsPossible
The troubleshooting table points to torn scraps left inside the machine or wear on maintenance parts such as rollers, belts and pads over time.
Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
Virtual technician
Does Paper Jam inside machine still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Samsung Xpress M267x / M287x / M288x series Manual del usuario (c05790382.pdf)
HP · 2016 · official_doc
- 2
Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)
HP · 2016 · official_doc
- 3
Impresoras láser de Samsung - Eliminar atascos de papel (c05855568)
HP · 2026 · official_doc
- 4
Samsung Laser Printers - Clearing Paper Jams (c05852283)
HP · 2026 · official_doc
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