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Replace new cart

Samsung Replace new cart on laser printer: toner end of life

Verified with sources4 sourcesReviewed Oct 18, 2026
Technician coming? See the 2 steps they must show you
Home office laser multifunction printer
Túllio FCC BY-SA 4.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Medium

Quick answer

The Replace new cart message (or Replace Toner / Toner Empty) and a red status LED on your Samsung laser printer mean the toner cartridge is nearly spent or at the end of its life. Remove and rock it side-to-side to redistribute toner, pick Stop or Continue if offered, or fit a new cartridge.

Safety first

Stop and check this first

  • If toner contaminates the printer or surrounding area, wipe it with a water-dampened cloth and never use a vacuum cleaner, which blows toner into the air; if toner gets on clothing, wash it in cold water because hot water sets toner into fabric.
  • Do not touch the green drum area or turn the drum manually (especially in reverse), do not expose the cartridge to light for more than a few minutes, and never store cartridges above 40 °C or outside 20% to 80% humidity.

Safe checks you can perform

  • Check supplies life on the panel or in Easy Printer Manager
  • Remove the cartridge by its handle and shake it side-to-side
  • Install a genuine Samsung cartridge matched to your series
  • Verify the TonerLowAlert setting

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Inspection after toner spills from refilled cartridges
  • Do not attempt this professional task: Cartridge bay and sensor check by official support

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Inspection after toner spills from refilled cartridges

    What they doWhen a refilled or remanufactured cartridge has leaked toner inside the machine or jammed the drive, have an authorized service provider clean and inspect the interior.

    They must show youthe cleaned interior path and the condition of the imaging unit and transfer roller.

    In writingthe cleaning and repair performed and the itemized service report.

  2. Cartridge bay and sensor check by official support

    What they doIf Replace new cart, Toner Empty or Replace Toner remains on screen after you install a brand-new genuine Samsung cartridge of the right MLT part number, contact official brand support (handled by HP Support).

    They must show youthe new cartridge recognized in Supplies Life or SyncThru Web Service and a clean test print.

    In writingwhy the new cartridge was not detected, any parts repaired and the warranty status.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Check supplies life on the panel or in Easy Printer Manager

    No special tools

    Who:
    you.
    How:
    on the control panel select Menu > System Setup > Maintenance > Supplies Life and press OK (or check Printer Information in Easy Printer Manager or SyncThru Web Service on a network) to verify the toner cartridge status.
    Result that matters:
    confirming whether the warning comes from the toner cartridge nearing or reaching end of life.
    If the cartridge is only near the end of its life and offers Continue:
    you can redistribute the toner to finish urgent pages.
    If the printer has already stopped at end of life:
    test redistributing once and prepare a replacement cartridge.
    Evidence to keep:
    photo of the panel message or the status line in Easy Printer Manager.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - On Line LED Is Blinking Red (c05573971)

  2. Remove the cartridge by its handle and shake it side-to-side

    No special tools

    Who:
    you.
    How:
    open the front cover, pull the toner cartridge out using its handle without touching the green drum area or exposing it to light for more than a few minutes, rock it gently side-to-side to redistribute the toner and reinsert it.
    Result that matters:
    temporarily restoring print quality from the remaining toner before full exhaustion.
    If the warning clears or lets you select Continue:
    order a replacement cartridge now because print quality is no longer guaranteed.
    If Replace new cart or Toner Exhausted stays on and printing remains blocked:
    the cartridge is exhausted and must be replaced.
    Evidence to keep:
    test printout after redistributing toner and note of the cartridge model.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message (c05574212) · Samsung Laser Printers - On Line LED Is Blinking Red (c05573971)

  3. Install a genuine Samsung cartridge matched to your series

    No special tools

    Who:
    you.
    How:
    unpack the new cartridge without using a knife or scissors that could scratch the drum, shake it thoroughly to boost initial print quality, remove its packing guards by the handle and seat it firmly inside the printer.
    Result that matters:
    resuming normal printing with the correct supply for your exact model series.
    If the message clears and the status LED returns to green:
    the exhausted cartridge was the only cause.
    If the new cartridge is not recognized:
    verify in the supplies table that the part number (such as MLT-D115L or MLT-D116L) matches your series.
    Evidence to keep:
    photo of the MLT part number on the replacement cartridge.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message (c05574212)

  4. Verify the TonerLowAlert setting

    No special tools

    Who:
    you.
    How:
    open Menu > System Setup > Maintenance > TonerLowAlert on the control panel (or Samsung Easy Printer Manager > advanced mode > Device Settings) and confirm the low-toner alert preference is saved with OK.
    Result that matters:
    ensuring Prepare new cartridge appears before the cartridge reaches complete stop.
    If the alert setting is saved and printing works normally:
    the toner replacement procedure is complete.
    If Replace new cart persists even with a brand-new genuine cartridge:
    contact official brand support via HP Support to check the cartridge bay.
    Evidence to keep:
    photo of the TonerLowAlert menu setting.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Printers
Brand
Samsung
Product type
Laser printer

Known code variants

  • Samsung Colocar cart nuevo
  • Samsung laser LED blinking red toner
  • Samsung Preparar cart.nuevo
  • Samsung Prepare new cartridge
  • Samsung Replace new cart
  • Samsung Replace Toner
  • Samsung Toner Empty
  • Samsung Toner Exhausted
  • Samsung Xpress M2875 Colocar cart nuevo
  • Samsung Xpress M2875 Replace new cart

What it means

In the Samsung Xpress M267x, M287x and M288x series User's Guide (hosted on official HP Support alongside articles c05574212 and c05573971), Replace new cart (along with Toner Empty, Toner Exhausted and Replace Toner) marks two stages of ISO/IEC 19752 cartridge life: when the cartridge has almost reached its estimated life, the panel lets you choose Stop or Continue; when it reaches the end of its life, the machine stops printing and the Status LED lights or blinks red or orange. Other Samsung laser models may vary in menu wording. The message alone never proves that the printer hardware is faulty.

Warnings and stop conditions

  • Highsource verified

    If toner contaminates the printer or surrounding area, wipe it with a water-dampened cloth and never use a vacuum cleaner, which blows toner into the air; if toner gets on clothing, wash it in cold water because hot water sets toner into fabric.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

  • Mediumsource verified

    Do not touch the green drum area or turn the drum manually (especially in reverse), do not expose the cartridge to light for more than a few minutes, and never store cartridges above 40 °C or outside 20% to 80% humidity.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

Symptoms and causes

Probable causes · in order

  • Toner cartridge near or at its ISO/IEC 19752 estimated lifeCommon

    The guide explains that average cartridge yield (such as MLT-D115L at 3,000 pages, MLT-D116S at 1,200 pages or MLT-D116L at 3,000 pages) drops faster when printing dense graphics.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

  • Remaining toner settled unevenly inside the cartridgeCommon

    Even when the red status LED blinks or prints fade on one side, the manual notes that a small amount of toner often remains and can be redistributed temporarily.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message (c05574212) · Samsung Laser Printers - On Line LED Is Blinking Red (c05573971)

  • Stop selected on the control panel at the early warning stagePossible

    When the cartridge has almost reached its estimated life, the control panel prompts you to choose Stop or Continue; selecting Stop halts printing until the cartridge is changed.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

  • Non-genuine, refilled or mismatched cartridge installedPossible

    Samsung warns against refilled or remanufactured cartridges, and fitting a cartridge meant for another model series triggers a compatibility or recognition error.

    Evidence: Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

Virtual technician

Does Replace new cart still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Samsung Xpress M267x / M287x / M288x series Manual del usuario (c05790382.pdf)

    HP · 2016 · official_doc

  2. 2

    Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf)

    HP · 2016 · official_doc

  3. 3

    Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message (c05574212)

    HP · 2026 · official_doc

  4. 4

    Samsung Laser Printers - On Line LED Is Blinking Red (c05573971)

    HP · 2026 · official_doc

Sources: Samsung Xpress M267x / M287x / M288x series Manual del usuario (c05790382.pdf) · Samsung Xpress M267x / M287x / M288x series User's Guide (c05790356.pdf) · Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message (c05574212) · Samsung Laser Printers - On Line LED Is Blinking Red (c05573971)reviewed 2026-10-18 · verified

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