- Phones and tablets
- Android phones and tablets
No SIM card
Google Pixel "No SIM card": no active SIM or eSIM
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Your Pixel shows No SIM card, or No SIM next to a gray carrier name: it has no SIM or the SIM is inactive. Check Settings > Network & Internet > SIMs and turn on Use SIM, then check that the SIM is seated, clean and undamaged.
Safety first
Stop and check this first
- Use the ejection tool or a small paperclip and push firmly but gently; if the card is bent or damaged, do not force it back in and ask your carrier for a new one.
Safe checks you can perform
- Check that the SIM is turned on
- Inspect and reseat the SIM
- Power off, then try the SIM elsewhere
Leave these tasks to a qualified professional
- Do not attempt this professional task: New SIM from your carrier
- Do not attempt this professional task: Carrier check for outages and plan changes
- Do not attempt this professional task: Google support when the SIM works elsewhere
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
New SIM from your carrier
What they doIf the SIM is damaged, too old for Pixel 8 and later or fails in another phone, your carrier checks the line and issues a new SIM.
They must show youthe line and SIM status on their system.
In writingthe new SIM details and activation date.
Carrier check for outages and plan changes
What they doIf the steps do not help, your carrier checks for outages and changes to your plan that would deactivate the SIM.
They must show youthe line status.
In writingthe case number and the fix agreed.
Google support when the SIM works elsewhere
What they doIf your SIM works in another phone but not in your Pixel, contact Google support about the device.
They must show youthe diagnostic they run on the SIM slot.
In writingthe repair or replacement offered.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check that the SIM is turned on
- Who:
- you.
- How:
- open Settings > Network & Internet > SIMs and select your carrier. If the SIM is inactive, turn on Use SIM.
- Result that matters:
- whether the carrier name stops being gray.
- If it does:
- the SIM was simply turned off.
- If no SIM is listed:
- insert a physical SIM or download the eSIM your carrier gives you.
- Evidence to keep:
- Screenshot of the SIMs screen.
Evidence: Fix mobile connectivity issues
Inspect and reseat the SIM
- Who:
- you.
- How:
- with the phone off, push the ejection tool or a small paperclip into the tray hole firmly but gently and take out the SIM. Wipe a dirty card with a microfiber cloth and put it back.
- Result that matters:
- whether the card is damaged, bent or dirty, and whether the phone reads it afterwards.
- If it is damaged or bent:
- ask your carrier for a replacement.
- If it is fine and still not read:
- power cycle and test it in another phone.
- Evidence to keep:
- Photo of the card.
Evidence: Get a SIM or eSIM & add it to your Pixel phone · Fix mobile connectivity issues
Power off, then try the SIM elsewhere
- Who:
- you.
- How:
- power the phone off, not restart, wait 30 seconds and turn it on. If that fails, try airplane mode on and off, reset mobile network settings in Settings > System > Reset options, and try your SIM in another phone.
- Result that matters:
- whether the other phone reads your SIM.
- If it does not:
- the SIM is the problem; contact your carrier.
- If it does:
- your Pixel needs support; contact Google.
- Evidence to keep:
- Result in each phone.
Evidence: Fix mobile connectivity issues
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- Product type
- Android phones and tablets
Known code variants
- Esta SIM ya no es compatible
- Falta la tarjeta SIM
- Ninguna tarjeta SIM
- No SIM
- Pixel No SIM card
- Pixel No SIM carrier name gray
- Pixel sin SIM
- This SIM is no longer supported
What it means
Google explains that if the carrier name is gray and the message No SIM appears, you either don't have a SIM or your SIM is inactive. It applies to a physical nano SIM and to an eSIM. Other reasons Google gives are a damaged, bent or dirty card and older SIM cards that are not supported on Pixel 8 and later, which show This SIM is no longer supported. Contact your carrier to get a new SIM. The message describes the SIM or its activation, not a fault in the phone.
Warnings and stop conditions
- Mediumeditorial warning
Use the ejection tool or a small paperclip and push firmly but gently; if the card is bent or damaged, do not force it back in and ask your carrier for a new one.
Evidence: Fix mobile connectivity issues
Symptoms and causes
Probable causes · in order
- SIM inactive in settingsCommon
A SIM is inserted but Use SIM is off for it in Settings > Network & Internet > SIMs; it works as soon as you turn it on.
Evidence: Fix mobile connectivity issues
- No SIM activated yetPossible
There is no physical SIM in the tray and no downloaded eSIM; the carrier decides which of the two you use.
Evidence: Get a SIM or eSIM & add it to your Pixel phone · Fix mobile connectivity issues
- Damaged, bent or dirty cardPossible
The card shows marks or bends when you take it out, or it also fails in another phone.
Evidence: Fix mobile connectivity issues
- Old SIM not supportedPossible
The phone is a Pixel 8 or later and says This SIM is no longer supported; the carrier provides a newer SIM.
Evidence: Fix mobile connectivity issues
Virtual technician
Does No SIM card still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Get a SIM or eSIM & add it to your Pixel phone
Google · 2026 · official_doc
- 2
Fix mobile connectivity issues
Google · 2026 · official_doc
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