- Networks
- Security cameras
CARGA-DESACTIVADA
Arlo camera CARGA-DESACTIVADA: temperature or charger lockout
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The Battery Not Charging (charging disabled) icon in the Arlo Secure app means your camera is plugged in but not charging due to temperatures below 32 °F (0 °C) or above 113 °F (45 °C), or an incompatible charging cable.
Safety first
Stop and check this first
- On Arlo Essential wire-free cameras, the battery is integrated and cannot be removed; never attempt to pry open an Arlo Essential housing or disassemble any sealed battery pack.
- Never use an indoor charging cable outdoors in wet conditions or connect power adapters rated below 5V / 2.0A.
Safe checks you can perform
- Bring the camera indoors so the battery returns between 32 °F (0 °C) and 113 °F (45 °C)
- Clean the magnetic or USB contacts and verify the power adapter outputs at least 5V / 2.0A
- Remove and reinsert the battery before connecting power (removable-battery models only)
Leave these tasks to a qualified professional
- Do not attempt this professional task: Official Arlo Support evaluation if the charging disabled icon persists indoors
- Do not attempt this professional task: Replacement with an official Arlo outdoor charging cable if continuous outdoor power is required
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Official Arlo Support evaluation if the charging disabled icon persists indoors
What they doIf the camera is indoors between 32 °F and 113 °F, connected with its included cable and a verified 5V / 2.0A adapter with clean contacts, and still shows Battery Not Charging, Arlo Support tests the unit.
They must show youthe Battery Not Charging icon in the Arlo Secure app and the indoor charging test using the original cable and 5V / 2.0A adapter.
In writingthe Arlo Support case number, camera serial number, and warranty replacement determination.
Replacement with an official Arlo outdoor charging cable if continuous outdoor power is required
What they doIf you want to keep the camera plugged in outdoors, install the Arlo-approved outdoor magnetic charging cable or solar panel matched to your exact camera family.
They must show youyour exact Arlo camera model and the matching Arlo-approved outdoor magnetic or solar charging cable.
In writingthe part reference of the official outdoor cable installed and confirmation of active charging in the app.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Bring the camera indoors so the battery returns between 32 °F (0 °C) and 113 °F (45 °C)
- Who:
- you, unmounting the camera from its outdoor bracket without opening the enclosure.
- How:
- if your Arlo camera is mounted outside in freezing cold below 32 °F (0 °C) or heat above 113 °F (45 °C), bring it indoors to normal room temperature before plugging in the charger.
- Result that matters:
- allowing thermal protection to clear automatically once the battery reaches a safe temperature.
- If the camera was outdoors in extreme cold or heat:
- let it reach room temperature indoors and plug it in.
- If the camera was already indoors between 32 °F and 113 °F:
- inspect the 5V / 2.0A adapter and contacts next.
- Evidence to keep:
- a screenshot of the Arlo Secure app icon before and after warming or cooling the camera indoors.
Evidence: What do the Arlo camera battery level icons and notifications mean?
Clean the magnetic or USB contacts and verify the power adapter outputs at least 5V / 2.0A
- Who:
- you, inspecting the power adapter label and contacts with the charger unplugged.
- How:
- verify the AC adapter label states 5V and at least 2.0A, use the original cable included with your model, wipe any dirt off the magnetic or USB contacts, and plug directly into another wall outlet.
- Result that matters:
- ensuring the charger delivers the required 5V / 2.0A power across clean metal contacts.
- If the camera LED flashes blue when connected and the app shows active charging:
- let it charge fully.
- If the charging disabled icon remains:
- if your model has a removable battery, proceed to the third check.
- Evidence to keep:
- a photo of the 5V / 2.0A rating on the adapter and the cleaned charging contacts.
Evidence: My Arlo camera battery will not charge when using a magnetic charging cable · How to troubleshoot Arlo Essential wire-free camera battery charging issues
Remove and reinsert the battery before connecting power (removable-battery models only)
- Who:
- you, only on Arlo Pro 3, Pro 4, Ultra, or Go 2 models with removable batteries (never on Arlo Essential).
- How:
- unplug the charging cable from the camera, remove the battery from the housing, reinsert the battery firmly, and attach the magnetic charging cable afterward.
- Result that matters:
- reseating the removable battery contacts before the charger negotiates power.
- If the Arlo Secure app switches to the normal charging lightning icon:
- leave it plugged in until full.
- If Battery Not Charging persists indoors with the original cable and 5V / 2.0A adapter:
- contact Arlo Support.
- Evidence to keep:
- a screenshot of the battery status in the Arlo Secure app after reseating the battery.
Evidence: My Arlo camera battery will not charge when using a magnetic charging cable
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Arlo
- Product type
- Security cameras
Known code variants
- Arlo charging disabled icon
- Battery Not Charging
- Battery Not Charging Arlo
- Icono de carga desactivada Arlo
- La batería no se carga Arlo Secure
- Plugged in but not charging Arlo
What it means
In Arlo's official guide to camera battery level icons and notifications (covering wire-free models such as Arlo Essential, Pro 3, Pro 4, Ultra, and Go 2), the Battery Not Charging / charging disabled icon indicates that the camera is plugged into power but charging is paused because temperatures are too hot or too cold, or an incompatible charging cable is connected. Other Arlo models may behave differently, and seeing this icon by itself never proves that the battery pack or camera hardware is defective.
Warnings and stop conditions
- Higheditorial warning
On Arlo Essential wire-free cameras, the battery is integrated and cannot be removed; never attempt to pry open an Arlo Essential housing or disassemble any sealed battery pack.
Evidence: How to troubleshoot Arlo Essential wire-free camera battery charging issues
- Mediumeditorial warning
Never use an indoor charging cable outdoors in wet conditions or connect power adapters rated below 5V / 2.0A.
Evidence: My Arlo camera battery will not charge when using a magnetic charging cable · How to troubleshoot Arlo Essential wire-free camera battery charging issues
Symptoms and causes
Probable causes · in order
- Camera battery temperature below 32 °F (0 °C) or above 113 °F (45 °C)Common
To protect the lithium cell, Arlo cameras disable charging outdoors when the battery temperature drops below 32 °F (0 °C) or exceeds 113 °F (45 °C), resuming automatically once temperature normalizes.
Evidence: What do the Arlo camera battery level icons and notifications mean?
- Incompatible charging cable, indoor cable used outdoors, or power adapter under 5V / 2.0ACommon
Using a USB power adapter rated below 5V / 2.0A or connecting an indoor or mismatched charging cable triggers the charging disabled icon.
Evidence: What do the Arlo camera battery level icons and notifications mean? · My Arlo camera battery will not charge when using a magnetic charging cable · How to troubleshoot Arlo Essential wire-free camera battery charging issues
- Dirt or debris on the magnetic or USB charging contacts or unseated removable batteryPossible
Dust or grime on the camera's charging contacts or magnetic connector prevents a clean electrical connection with the power adapter.
Evidence: My Arlo camera battery will not charge when using a magnetic charging cable · How to troubleshoot Arlo Essential wire-free camera battery charging issues
Virtual technician
Does CARGA-DESACTIVADA still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
What do the Arlo camera battery level icons and notifications mean?
Arlo · 2026 · official_doc
- 2
My Arlo camera battery will not charge when using a magnetic charging cable
Arlo · 2026 · official_doc
- 3
How to troubleshoot Arlo Essential wire-free camera battery charging issues
Arlo · 2026 · official_doc
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