- Networks
- Security cameras
C107
Google Nest C107 on camera: Bluetooth connection fails
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
C107 and the codes in its group mean the Nest camera couldn't connect to your phone over Bluetooth during setup. Turn the phone's Bluetooth off and on and keep the phone within about 12 inches (0.3 m) of the camera until setup finishes.
Safety first
Stop and check this first
- Keep the phone close to the camera only during setup; Google doesn't require that distance for normal use.
Safe checks you can perform
- Restart camera and phone Bluetooth
- 12 inch distance during setup
- Another phone or setup without Bluetooth
Leave these tasks to a qualified professional
- Do not attempt this professional task: Diagnosis with Google Nest support
- Do not attempt this professional task: Phone check by its repair service
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Diagnosis with Google Nest support
What they doGoogle support reviews the camera model, codes and phones tried, and confirms whether the camera supports setup without Bluetooth.
They must show youwhich alternative setup they apply to your model.
In writingthe case number and conclusion, with the reason if they propose replacing the camera.
Phone check by its repair service
What they doIf the phone's Bluetooth won't turn on or also fails with other accessories, the phone's repair service checks it.
They must show youa Bluetooth test of the phone with another accessory.
In writingthe phone diagnosis.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart camera and phone Bluetooth
- Who:
- you.
- How:
- quit the Nest app, restart the camera and on the phone switch Bluetooth off and on again. If it won't turn on, reboot the phone.
- Result that matters:
- Bluetooth on and a new setup attempt.
- If setup completes:
- the phone's Bluetooth was stuck.
- If the code returns:
- bring the phone closer to the camera.
- Evidence to keep:
- note the code and whether Bluetooth turned on normally.
Evidence: Troubleshoot Nest camera and doorbell setup messages
12 inch distance during setup
- Who:
- you.
- How:
- bring the phone within 12 inches (0.3 m) of the camera and keep it there until setup is complete, as Google advises.
- Result that matters:
- whether setup completes with the phone next to the camera.
- If it completes:
- distance or interference was blocking the link.
- If it still fails:
- try another phone.
- Evidence to keep:
- note of the distance used and the result.
Evidence: Troubleshoot Nest camera and doorbell setup messages
Another phone or setup without Bluetooth
- Who:
- you.
- How:
- install the Nest app on another phone and redo setup. If you have Nest Cam Indoor or Nest Cam Outdoor, Google lets you set it up without Bluetooth.
- Result that matters:
- whether the camera is added with another phone or without Bluetooth.
- If it works:
- the fault was the first phone, not the camera.
- If it still fails:
- contact Google support with the codes.
- Evidence to keep:
- model of both phones and the result of each attempt.
Evidence: Troubleshoot Nest camera and doorbell setup messages
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Google Nest
- Product type
- Security cameras
Known code variants
- C107
- C111
- C112
- C113
- C114
- C115
- C116
- C117
- C118
- C201
- C203
- C204
- C212
- C234
- C235
- C236
- C237
- C238
- C239
- NC021
What it means
Google groups C107, C111, C201, C234, NC021 and others as a Bluetooth connection problem: the camera couldn't connect to the phone over Bluetooth, which the app uses during setup. Google links the failure to the phone's Bluetooth and to wireless interference, which is why it asks you to bring the phone close to the camera. Nest Cam Indoor and Nest Cam Outdoor can also be set up without Bluetooth. The code does not prove the camera is faulty.
Warnings and stop conditions
- Lowsource verified
Keep the phone close to the camera only during setup; Google doesn't require that distance for normal use.
Evidence: Troubleshoot Nest camera and doorbell setup messages
Symptoms and causes
Probable causes · in order
- Phone Bluetooth stuck or offCommon
Turning Bluetooth off and on resets the connection. If the phone won't let you turn it on, Google says to reboot it.
Evidence: Troubleshoot Nest camera and doorbell setup messages
- Interference from phone to camera distanceCommon
Google recommends keeping the phone within 12 inches (0.3 m) of the camera throughout setup to reduce interference.
Evidence: Troubleshoot Nest camera and doorbell setup messages
- Problem with the phone itselfPossible
If setup works with another phone, the fault was the first phone, not the camera.
Evidence: Troubleshoot Nest camera and doorbell setup messages
Virtual technician
Does C107 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Troubleshoot Nest camera and doorbell setup messages
Google · 2026 · official_doc
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