- Networks
- Fibre routers
WIFI-APAGADO
Movistar WiFi light off on HGU router: wireless switched off
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The WiFi light off on a Movistar router means the wireless network is switched off, not that there is no Internet. Movistar says to turn it back on by holding the router's WPS (or WiFi) button for a few seconds.
Safety first
Stop and check this first
- Pressing the WPS button lets devices join without the password for about 120 seconds: only use it when you are connecting a device of your own.
Safe checks you can perform
- Which lights are off
- Turn WiFi back on with the button
- Switch the router off and on
Leave these tasks to a qualified professional
- Do not attempt this professional task: Remote router diagnosis
- Do not attempt this professional task: Router replacement if WiFi does not return
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Remote router diagnosis
What they doMovistar technical support checks the state of the router and its WiFi and, if needed, restarts or reconfigures it remotely.
They must show youthe WiFi state they see on the router and what they changed.
In writingthe incident number and the fix applied.
Router replacement if WiFi does not return
What they doIf the diagnosis confirms the router will not enable WiFi, the technician or shop replaces it and checks the lights on the new unit.
They must show youthe new router with all four lights solid blue.
In writingthe incident number, the unit removed and the date of the swap.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Which lights are off
- Who:
- you, looking at the front of the router.
- How:
- look at the four icons: phone, WiFi, WiFi Plus and Internet; note which are blue, which are off and whether any is red.
- Result that matters:
- knowing whether the problem is only the WiFi or also the Internet connection.
- If only WiFi or WiFi Plus is off and Internet is solid blue:
- WiFi is disabled, go on to the button.
- If the Internet light is also off or red:
- it is a connection problem, not WiFi; check that light instead.
- Evidence to keep:
- photo of the front of the router with the lights.
Evidence: Qué significan las luces LED del router Movistar · ¿Qué significan todas las luces de tu Router Movistar?
Turn WiFi back on with the button
- Who:
- you.
- How:
- on the back of the router, hold the WPS or WiFi button for the band that is off for more than five seconds and release it.
- Result that matters:
- the aerial light going back to solid blue and the network showing on your devices.
- If the light turns solid blue:
- WiFi was disabled and is now fixed.
- If the light stays blinking blue:
- that is WPS, which lasts about 120 seconds; wait and try again with a longer press.
- Evidence to keep:
- note of which button you pressed and the time.
Evidence: Qué significan las luces LED del router Movistar · ¿Qué significan todas las luces de tu Router Movistar? · Mi router Movistar no funciona. Soluciones a posibles problemas
Switch the router off and on
- Who:
- you.
- How:
- if the light does not come back after the button, switch the router off, wait a few seconds and switch it on; wait for the lights to stop blinking.
- Result that matters:
- the router restarting its processes and WiFi turning back on.
- If after the restart the WiFi lights stay solid blue:
- fixed.
- If there is still no WiFi light after the button and the restart:
- contact Movistar and tell them what you tried.
- Evidence to keep:
- photo of the lights after the restart.
Evidence: Mi router Movistar no funciona. Soluciones a posibles problemas
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Movistar
- Product type
- Fibre routers
Known code variants
- DIGI fibra no aparece red WiFi luz apagada
- DIGI fibre router no Wi-Fi light
- DIGI luz WiFi apagada
- DIGI router Wi-Fi light off
- DIGI ZTE wireless disabled light off
- luz WiFi apagada router Movistar
- luz WiFi Plus apagada Movistar
- Movistar router no WiFi light
- Movistar WiFi light off
- Movistar WiFi Plus light off
- router DIGI sin luz WiFi
- router Movistar sin WiFi luz apagada
- WIFI APAGADO Movistar HGU
- WIFI-OFF Movistar HGU
- ZTE F6705 2.4G 5G LED off
- ZTE F6705 luz 2.4G 5G apagada
- ZTE F8648P indicador Wi-Fi apagado
- ZTE F8648P Wi-Fi indicator off
What it means
On Movistar's official pages about the Movistar Router lights (fibre HGU with four icons: phone, WiFi, WiFi Plus and Internet), the aerial icon off means WiFi is disabled. Solid blue is WiFi working and blinking blue is WPS active (about 120 seconds). The Movistar blog explains that WiFi is the 2.4 GHz network and WiFi Plus the 5 GHz one, and that they come back on by pressing the rear buttons for more than five seconds. Other models, such as the WiFi 7 router, may have a different light layout.
Warnings and stop conditions
- Loweditorial warning
Pressing the WPS button lets devices join without the password for about 120 seconds: only use it when you are connecting a device of your own.
Evidence: ¿Qué significan todas las luces de tu Router Movistar?
Symptoms and causes
Probable causes · in order
- WiFi switched off with the buttonCommon
A long press on the WiFi or WPS button turns the wireless network on and off; Movistar uses exactly this to turn it back on when the light is off.
Evidence: Qué significan las luces LED del router Movistar · Mi router Movistar no funciona. Soluciones a posibles problemas
- Only one of the two bands offPossible
WiFi (2.4 GHz) and WiFi Plus (5 GHz) have their own light; if only one is off, only that network is disabled and the other keeps working.
Evidence: ¿Qué significan todas las luces de tu Router Movistar?
Virtual technician
Does WIFI-APAGADO still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Qué significan las luces LED del router Movistar
Telefónica (Movistar) · 2026 · official_doc
- 2
¿Qué significan todas las luces de tu Router Movistar?
Telefónica (Movistar) · 2023 · official_doc
- 3
Mi router Movistar no funciona. Soluciones a posibles problemas
Telefónica (Movistar) · 2026 · official_doc
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