- Networks
- Smart doorbells
OFFLINE
Ring OFFLINE on smart doorbell: the device has lost its connection
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
If your Ring doorbell shows as offline, you cannot view live video, get alerts or record events. Open Device Health in the Ring app and tap Reconnect or Change Network; check the battery or power first.
Safety first
Stop and check this first
- Do not handle the wires of a doorbell connected to the mains wiring to check the transformer: that check is for an electrician or installer.
- A factory reset means setting the doorbell up from scratch; Ring keeps it as a last resort.
Safe checks you can perform
- Code and status in the app
- Reconnect or change network
- Battery or power
- Wi-Fi network and router
Leave these tasks to a qualified professional
- Do not attempt this professional task: Power check on a hardwired doorbell
- Do not attempt this professional task: Network check by the provider or router maker
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Power check on a hardwired doorbell
What they doAn electrician or installer checks that the doorbell is connected to the correct transformer or power source according to Ring's hardwiring guidelines.
They must show youthe installed transformer and its connection.
In writingwhat was checked and what was changed.
Network check by the provider or router maker
What they doYour Internet provider or router maker reviews coverage, the firewall, or how to put a second router in bridge mode.
In writingthe network setting that was changed.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Code and status in the app
- Who:
- you.
- How:
- in the Ring app, tap the offline icon on the camera tile to see the error code and open Device Health.
- Result that matters:
- noting the code and the status shown.
- If the app gives a specific step for that code:
- follow it first.
- If there is no more detail:
- go on to reconnecting.
- Evidence to keep:
- a screenshot of the code and status.
Evidence: Fixing offline devices
Reconnect or change network
- Who:
- you.
- How:
- in the Ring app open the menu, Devices, pick the doorbell, Device Health, and under Network tap Reconnect or Change Network and follow the prompts. Watch the doorbell's light patterns and audio cues.
- Result that matters:
- whether the doorbell shows as online again.
- If it does:
- the connection had simply dropped.
- If reconnection fails:
- check power and signal.
- Evidence to keep:
- time of the attempt and the result.
Evidence: Fixing offline devices
Battery or power
- Who:
- you.
- How:
- if your doorbell runs on battery, charge it; if it has been flat for a while, Ring says to charge it with a USB wall charger for 30 minutes. If it is hardwired, check in the app or documentation that it is connected to the correct transformer or power source, without opening the wiring.
- Result that matters:
- whether the doorbell powers on and reconnects.
- If it reconnects after charging:
- a flat battery was the cause.
- If it is hardwired and still offline:
- the power supply should be checked by an electrician or installer.
- Evidence to keep:
- the battery level shown and the charge date.
Evidence: Fixing offline devices
Wi-Fi network and router
- Who:
- you.
- How:
- unplug the router and modem for 30 seconds and plug them back in. Try connecting the doorbell to a 2.4 GHz network instead of 5 GHz, move the router closer or add a Chime Pro, and if you have two routers keep only one.
- Result that matters:
- whether the doorbell stops disconnecting.
- If it stops:
- signal or the router was the problem.
- If it continues:
- as a last resort, Ring suggests a factory reset and setting it up from scratch.
- Evidence to keep:
- what you changed on the network and the result.
Evidence: Fixing offline devices
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Ring
- Product type
- Smart doorbells
Known code variants
- Arlo camera keeps going offline
- Arlo camera offline
- Arlo device offline
- Arlo offline
- Blink camera is offline
- Blink camera offline message
- Blink offline
- Blink Sync Module is offline
- camara Arlo sin conexion
- camara Blink sin conexion
- Cannot use the Tapo/Kasa app to control
- Enchufe inteligente Tapo fuera de línea
- Equipos inteligentes Tapo pierden conexión
- Fuera de línea
- No puedo usar la aplicación Tapo para controlar
- Ring device offline
- Ring doorbell keeps going offline
- Ring doorbell offline
- Ring offline
- Ring offline P1-65
- Tapo P100 showing offline
- Tapo P110 offline in app
- Tapo P110 sin conexión
- Tapo Smart Device Keeps Going Offline
- Tapo Smart Plug keeps showing offline
- timbre Ring sin conexion
What it means
Ring says an offline device shows an icon over its camera tile in the app; tapping it reveals an error code (for example "P1-65") with troubleshooting steps, and the Device Health section shows its status. While offline you cannot view live video, get alerts or record events. The causes Ring describes range from battery or power to Wi-Fi signal, the router or using more than one router. Being offline does not prove the doorbell is faulty.
Warnings and stop conditions
- Mediumeditorial warning
Do not handle the wires of a doorbell connected to the mains wiring to check the transformer: that check is for an electrician or installer.
Evidence: Fixing offline devices
- Lowsource verified
A factory reset means setting the doorbell up from scratch; Ring keeps it as a last resort.
Evidence: Fixing offline devices
Symptoms and causes
Probable causes · in order
- Low battery or wrong power sourceCommon
On battery models the charge is low; on hardwired models the doorbell is not connected to the correct transformer or power source.
Evidence: Fixing offline devices
- Weak Wi-Fi signal at the doorbellCommon
The doorbell keeps disconnecting. Ring suggests moving the router closer or adding a Chime Pro, and checking signal strength and speed.
Evidence: Fixing offline devices
- Router or network problemsPossible
Other devices fail too, the router needs a restart, its firewall is too strict, or there is more than one router at home.
Evidence: Fixing offline devices
Virtual technician
Does OFFLINE still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Ring · 2026 · official_doc
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