- Software and digital services
- Streaming service
11-003-011
DAZN 11-003-011 on streaming app: video stream unavailable
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Error code 11-003-011 (or 11-064-011) on DAZN means the service cannot stream that video to your device right now. Try playing another video and returning later, connect your device to the router with an Ethernet cable, reduce the devices on Wi-Fi and restart your router and device.
Safety first
Stop and check this first
- Do not use a VPN or proxy to try to work around playback errors: DAZN requires you to stream from a country that holds rights to show the event.
- When restarting a console or TV to clear a streaming fault, switch it off properly first and wait 10 to 20 seconds before turning it back on.
Safe checks you can perform
- Play another video on DAZN and switch back to the original stream
- Connect via Ethernet cable and reduce active Wi-Fi devices
- Restart your modem/router and device, or test another Wi-Fi network
Leave these tasks to a qualified professional
- Do not attempt this professional task: Line check with your internet service provider (ISP)
- Do not attempt this professional task: Support case with DAZN Customer Service
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Line check with your internet service provider (ISP)
What they doWhen 11-003-011 or 11-064-011 continues after switching to Ethernet, reducing Wi-Fi load and restarting your router and device, your ISP checks line stability and routing.
They must show youthe line test results, speed check and any packet loss or routing issues found on your broadband connection.
In writingthe ISP support reference and any router or line changes applied.
Support case with DAZN Customer Service
What they doIf your broadband works on other services and the code still blocks playback, DAZN's customer service team checks whether there is a platform-side stream or account issue.
They must show youthat the support log records the Ethernet test, router restart and alternate video check.
In writingthe exact error code (11-003-011 or 11-064-011), the device used and the DAZN case reference.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Play another video on DAZN and switch back to the original stream
- Who:
- you, in the DAZN app or web browser.
- How:
- leave the stream showing 11-003-011 or 11-064-011, start playing a different event or video on DAZN, wait for it to load and play, and then return to the video you wanted to watch.
- Result that matters:
- telling whether the issue affects only that single stream or every video on your device.
- If the original video plays when you return:
- it was a temporary stream loading glitch.
- If 11-003-011 or 11-064-011 appears again:
- move on to the Ethernet and Wi-Fi steps.
- Evidence to keep:
- the title of the event that failed and whether other videos on DAZN played normally.
Evidence: Error Code Troubleshooting Guide | DAZN GB · Troubleshooting on your device | DAZN GB
Connect via Ethernet cable and reduce active Wi-Fi devices
- Who:
- you, at your router and streaming device.
- How:
- if your TV, console or computer has an Ethernet port, connect it directly to your router or modem with an Ethernet cable. If you must stay on Wi-Fi, disconnect other devices that are actively using the same Wi-Fi network.
- Result that matters:
- a steadier connection with enough bandwidth for the DAZN video stream.
- If Ethernet or fewer Wi-Fi devices clears the error:
- keep that setup when watching live sport.
- If code 11-003-011 or 11-064-011 still shows:
- restart your modem/router and playback device.
- Evidence to keep:
- whether you tested on Ethernet or Wi-Fi and how many devices were sharing the network.
Evidence: Error Code Troubleshooting Guide | DAZN GB
Restart your modem/router and device, or test another Wi-Fi network
- Who:
- you.
- How:
- close the DAZN app, turn off your playback device and your modem/router, wait 10 to 20 seconds before turning them back on, and relaunch DAZN. If possible, test your device on a different Wi-Fi network to compare.
- Result that matters:
- a fresh network and app session on both the router and the streaming device.
- If the stream works after the restart or on another Wi-Fi network:
- the previous network session was the cause.
- If all four steps fail on your home line:
- contact your internet service provider or DAZN customer service.
- Evidence to keep:
- a photo of code 11-003-011 or 11-064-011 on screen and the result on a second network if tested.
Evidence: Error Code Troubleshooting Guide | DAZN GB · Troubleshooting on your device | DAZN GB
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Software and digital services
- Brand
- DAZN
- Product type
- Streaming service
Known code variants
- 11-003-011
- 11-064-011
- código de error 11-003-011
- DAZN 11-003-011
- DAZN 11-064-011
- DAZN error 11-003-011
- Error Code 11-003-011
- Error Code 11-064-011
What it means
In DAZN's official Error Code Troubleshooting Guide, codes 11-003-011 and 11-064-011 are grouped together and mean that DAZN cannot stream the selected video to your device at that time. The guide covers the DAZN app and web player across smart TVs, consoles, mobile devices and computers; other device models or app versions may behave differently, and the error code alone never proves that your TV, console or router is faulty.
Warnings and stop conditions
- Mediumeditorial warning
Do not use a VPN or proxy to try to work around playback errors: DAZN requires you to stream from a country that holds rights to show the event.
Evidence: Troubleshooting on your device | DAZN GB
- Loweditorial warning
When restarting a console or TV to clear a streaming fault, switch it off properly first and wait 10 to 20 seconds before turning it back on.
Evidence: Troubleshooting on your device | DAZN GB
Symptoms and causes
Probable causes · in order
- Temporary playback fault on the specific video or live streamCommon
DAZN's first instruction for 11-003-011 and 11-064-011 is to play another video and come back to the original one later, pointing to a temporary issue with that stream.
Evidence: Error Code Troubleshooting Guide | DAZN GB · Troubleshooting on your device | DAZN GB
- Congested Wi-Fi network or unstable wireless link to the routerCommon
DAZN advises connecting your device to the router or modem with an Ethernet cable where possible and reducing the number of devices sharing your Wi-Fi network.
Evidence: Error Code Troubleshooting Guide | DAZN GB
- Stale network session on the modem, router or playback devicePossible
DAZN lists restarting both your modem/router and your playback device, as well as trying a different Wi-Fi network if available, to clear local connectivity glitches.
Evidence: Error Code Troubleshooting Guide | DAZN GB · Troubleshooting on your device | DAZN GB
Virtual technician
Does 11-003-011 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Guía de solución de problemas por código de error | DAZN ES
DAZN · 2026 · official_doc
- 2
Error Code Troubleshooting Guide | DAZN GB
DAZN · 2026 · official_doc
- 3
Troubleshooting on your device | DAZN GB
DAZN · 2026 · official_doc
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